Pure Utilities Reviews

I own a small business in Scotland and up until the end of September last year was in a yard which has Scottish Water Business Stream as my Water and Drainage provider. Then from no where I start receiving letters and emails from Pure Utilities stating that they are my water and drainage provider and that I owe them a monthly payment for this service. I had never contacted them or knew anything about them. I checked with Scottish Water and they confirmed that I was still their customer and that there must be an admin error. I replied to Pure Utilities advising them that they had made a mistake and that I was a customer of Scottish Water Business stream. I sent them a copy of a screen shot showing my account with Scottish Water. They have continued to harass me with letters demanding payment. They then tried to suggest that a shipping container I used in my yard had a water and drainage connection. I sent a photo of the inside and outside of the container to show that it did not. Despite this they have continued to send letter and demands. Due to the growth of my business I needed a larger site and moved out at the end of September 2022. I informed Scottish Water and got a new water and drainage provider of his site. However, Pure Utilities and still sending me demands for monthly payments for my last address and for the container which I sold in September before moving. They are a despicable company without any sense and the type of company that gives genuine water providers a bad name. They fit the profile of a scamming organisation, demanding monies with the threat of debt collecting agencies. Do not do business with this company, if I could give them zero out of five I would have. In response to the reply to from Pure Utilities... I did submit all the information to your customer services section and they completely ignored everything, the fact we already had a water and drainage provider, the fact that the container didn't have a water or drainage supply, the fact I had actually moved out of that premises for which you are still billing me for. Your aim is to harass and use the power given to you by a Water Authority to force people and companies into paying you for a service you didn't provide and that's what makes you a despicable company. The only reason you are trying to be reasonable now is because its on this public forum and your trying to act like a compassionate and caring organisation, but if you look at the response to everyone else that's posted negative comments, its the same rubbish response 'We'll look into this' 'need more information', 'not what we want for our customers' but I'm not your customer and never was and never will be!

Only gave 1 star as zero stars was not an option. Been continually getting bills and debt letters for a property the Charity I deal with no connection with. Tried to deal with it by telephone and got no where then yesterday I received a lawyer letter. They set up a 'deemed' contract, failed to arrange for a meter to be fitted probably so they can charge more and even though they have been informed the charity is not the ratepayer continue to send letters and bills to them. Joke of a company, anyone on a deemed contract or thinking of joining them do yourself a favour and find another supplier as they are one of the most incompetent companies I have ever had the misfortune of dealing with.

After a very rocky start, once things became a bit clearer, couldn't praise the staff enough. Many thanks to Tina for helping me through setting up our account.

Thank you so much for all your help and support to get our water invoices sorted. Your staff were exceptionally helpful and very knowledgeable.

Keep getting random emails addressed to someone else but for a property that's serviced by the council trying to get me to pay bills. Very dodgy, never have I given any details to this company and I have no idea where they've got my email address from. After reading the other reviews it seems they are trying their luck to scam people. Edit - I don't know why you're telling me you've not received account details, how on earth can I send you details when I don't have an account with you. You've obviously not read my review.

+I am paying water and sewage to the local council, but this bogus company started sending me water bills and wanting to charge me for years, This is a scam !!!!

I was allocated pure utilities for a holiday cottage, Honestly it has been one awful experience from start to finish, the water in the cottage is turned off all winter and there is no water supply, these rogues are sending me bills for maintain water pipes as high as when the water is switched on, it’s a total rip off by them, I want to end my contract immediately with them but they are trying to force me to stay with them, it’s disgusting, want rid of them asap.Wish I had not be allocated them in first place.

Excellent service supporting our local village hall by applying for exemption from water rates on our behalf. After initially contacting them, we have received updates annually and the service is ongoing without us needing to reapply. So helpful! Many thanks.

I am office manager for a community trust and being a charity, it is exempt from paying water rates. Pure Utilities managed this with no fuss, and also arranged to renew next year. First class service.

I am Treasurer of the local Kirk, and Pure has handled the charitable exemption process without fuss and very competently. I am grateful to them.

Very helpful and efficient in sorting out a long standing, reoccurring problem.

Debbie, who handled my query, was excellent. She answered my questions, provided me with information and supported me to troubleshoot the issue. I am totally fed up with speaking to machines and dealing with problem issues on line, that never seem to get resolved, so it was a delight to actually speak to someone, especially as they knew what they were talking about and actually seemed to care about the customer - well done PU!

Had a couple of issues with a couple of properties at Pure Utilities was efficient in helping me sort of the bills and get them all properly set up. Great service!

Spoke with Jean and Tina this morning and really found them very pleasant to deal with and sorted all my problems out very quickly. This is not the first occasion I have had conversations with Pure Utilities and all the personnel have been good.

I spoke to a couple of members of helpful staff in two departments. My call was transferred quickly and efficiently. It was such a positive experience to deal with real caring people and not “bots” or endless automated pre-recorded messages. Debbie in Customer Service was understanding and patient explaining my charges and payment options. One of my best experiences with any public relations advisers. I really appreciated her advice and explanations, as well as her email follow-up to record our conversation and to provide guidance relating to my water charges. Thanks and well done Pure Utilities from one satisfied customer.

The staff at Pure Utilities were very helpful and polite and produced all information quickly.

After meeting with Martin & Sean they were very helpful in assisting me to carry out my works on the electrical systems of their main head office. All the staff were helpfull & polite.

Great company to deal with, we dealt with Martin was very helpful and proactive.

What a great company to deal with and a refreshing change from other utilites. They were helpful from the start of the call and went out of their way to help with the issues with a highly satisfactory result. First rate customer service and highly recommended especially for businesses looking to switch

Fantastic personal service and most proactive offering of competitive water rates - thank you