Scott

Mar 8, 2023

Despicable Company - Avoid at all costs

I own a small business in Scotland and up until the end of September last year was in a yard which has Scottish Water Business Stream as my Water and Drainage provider. Then from no where I start receiving letters and emails from Pure Utilities stating that they are my water and drainage provider and that I owe them a monthly payment for this service. I had never contacted them or knew anything about them. I checked with Scottish Water and they confirmed that I was still their customer and that there must be an admin error. I replied to Pure Utilities advising them that they had made a mistake and that I was a customer of Scottish Water Business stream. I sent them a copy of a screen shot showing my account with Scottish Water. They have continued to harass me with letters demanding payment. They then tried to suggest that a shipping container I used in my yard had a water and drainage connection. I sent a photo of the inside and outside of the container to show that it did not. Despite this they have continued to send letter and demands. Due to the growth of my business I needed a larger site and moved out at the end of September 2022. I informed Scottish Water and got a new water and drainage provider of his site. However, Pure Utilities and still sending me demands for monthly payments for my last address and for the container which I sold in September before moving. They are a despicable company without any sense and the type of company that gives genuine water providers a bad name. They fit the profile of a scamming organisation, demanding monies with the threat of debt collecting agencies. Do not do business with this company, if I could give them zero out of five I would have. In response to the reply to from Pure Utilities... I did submit all the information to your customer services section and they completely ignored everything, the fact we already had a water and drainage provider, the fact that the container didn't have a water or drainage supply, the fact I had actually moved out of that premises for which you are still billing me for. Your aim is to harass and use the power given to you by a Water Authority to force people and companies into paying you for a service you didn't provide and that's what makes you a despicable company. The only reason you are trying to be reasonable now is because its on this public forum and your trying to act like a compassionate and caring organisation, but if you look at the response to everyone else that's posted negative comments, its the same rubbish response 'We'll look into this' 'need more information', 'not what we want for our customers' but I'm not your customer and never was and never will be!