PU
Pure Utilities
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Professional, courteous and attentive customer service
I spoke to a couple of members of helpful staff in two departments. My call was transferred quickly and efficiently. It was such a positive experience to deal with real caring people and not “bots” or endless automated pre-recorded messages. Debbie in Customer Service was understanding and patient explaining my charges and payment options. One of my best experiences with any public relations advisers. I really appreciated her advice and explanations, as well as her email follow-up to record our conversation and to provide guidance relating to my water charges. Thanks and well done Pure Utilities from one satisfied customer.