Pure Utilities Reviews

Another letter today demanding money for a debt I do not owe. This comes after a final demand from their debt collector on Friday. Based a deemed contract that is clearly in error and Pure utilities deemed wrong and they have been told so 20+ occasions. They have a contract for the property they claim I am responsible for with the responsible party though choose to harass me for the money and not collect from the responsible party. I have written to them 20+ times, emailed them, spoken to them on the phone, written to their solicitor, written to and spoken to their debt collector and still they tell me I have to pay until I prove I am not responsible. how do you prove that? You have the name of the responsible person, you told me on the phone over a year ago. Leave me alone.

Pure Utilities helped me through the process of getting a water meter installed and set up with easy payments. They made it clear and easy to discuss all the problems I had been having. A massive thank you to Callum McCarthy who was always there to answer my questions. I couldn’t have done it without you Thank you 😁

A truly evil company who have harrassed me for almost three years for a non supply situation. They have been made aware of since the beginning when they billed me for services while I was in hospital with a Stroke there was no water supply to the building I rented then they claimed it was for sewerage I informed them there was no sewerage to the building then they claimed I was to pay for the rain ffs. I only rented a section of the upstairs of this building which clearly the owners were already paying for scotlands rainfall the downpipes on the flat roof section I rented emptied to the yard space which is a. Build up of hardcore to a depth of 3to4,feet essentially a massive soak away with zero chance of reaching any street drains unless Noah's flood ensued but still they pursued and harassed me while this whole time I'm in stroke recovery they have now passed this to a debt collection agency to further harass me come on pure utilities withdraw this nonsense inform the debt agency you've been. Trying it on and you have no case here and to stop harassing this non customer and further more pay my counter claim for my time my admin and to compensate me for your near three years of constant harassment . Do better life is hard enough for gods sake. going on since 2021and still continues this is a current dispute trust pilotand therefore standards n reply to pure utilities response here I asked advice from the solicitors via federation of small business i have not instructed them to act fir me so i will not pass any such info to you i will deal direct with yiu as I have from The begining of this farce of course the landlord was paying for this rain. Wateenonsense as they are the owner of the roof so you claiming Scotland ish water have confirmed anything is false as I spoke direct with Scottish water on this matter and they said it wasn't possible to confirm without a site vusit so are you telling me you have had a site visit and now have all the relevant paper work to present to me .. well present it as you should have before sending this to a debt collector as you have no right to do this during an ongoing dispute your nothing but bullies but it would make more sense if you gave up years ago as this will not get resolved and must be cost ing you more than your attemting to receive from me I'm ts pathetic ive not been in this property for almost two years and stillthis goes on you currently owe me nearly four grand for my time and admin regarding this do you truly want to continue?i havw been advised to pursue as the legal team agree I have a strong case and given the fines pure utilities have already been ordered to pay out you have a track record of losing, yours without prejudice Marti

George Powell has been very helpful in assisting to switch the supplier for costs savings and analysing water bills.

Helpful staff Dealt with queries promptly

Seamless service. Very straightforward company with no nonsense. Highly recommended

Pure Utilities dealt with my account in a professional, effective manner. They kept me informed, answered my queries and took the necessary action promptly.

Polite and knowledgeable staff. Always pleasant. Easy to get through and talk to humans 😁

Continuing saga they nominated themselves from nowhere and to being issued a legal letter to retrospectively bill us, they then charged us penalties for billing As per practice vacant premise was billed and despite providing evidence of unused period they are slapping with late penalties and have sideways moved the evidence to slowdown the process They are last option and remind me of utility company in one of the bond movies

A pleasure to deal with this company who managed to get our shop on the right rate because the REAL people at the end of the phone put me through to the Manager.

From the initial phone call to Callum at Pure Utilities and getting set up, his customer service has been second to none. Callum kept me updated every step of the way dealing with a problem that the other company didn't even query! He was on the ball and kept me right otherwise I would have been paying far more than I should have been. It's a breath of fresh air to have a utility company that actually takes an active interest in their customers and I would recommend Pure Utilities especially if all the staff are as dedicated as Callum

I have very recently switched to Pure Utilities. This is now my second property with the company. I have found their billing system very clear and I enjoyed being able to come back to the same customer service rep.. Callum has been very clear and immediate with email responses and patient with all my questions. Would highly recommend Pure Utilities for customer service alone.

Excellent customer care. No issues so far. Smooth transition from my previous provider.

Great company. Best communication!

I spoke to George regarding the water transfer and he did all that was possible even though the issue was from another side he did everything to solve the issue. He was extremely professional, efficient, polite and very helpful.Excellent customer support!

My experience with most if not all water companies has been nothing short of shocking . Pure Utilities are the exception to this rule in my view . The CS and sales team are joined up and are great . move all your water and utilities to this firm . I have !

I had excellent service from Pure Utilities and would recommend them. My emails were answered promptly and dealt with efficiently. It was nice to be dealing with a human being rather than either a robot or someone who struggled with the English language in a foreign call centre.

I was helped considerably by the two Customer Service representatives, Misha and Samantha with their exceptional care, efficiency and subsequent action to sort out difficulties with an account. Well done ladies.

From start to finish the process was so simple and I’ve halved my water bills! So pleased

This company keeps harassing us, no matter how many times we contact them to tell them the address on their customer list is not a business. It is the residence of a vulnerable young woman who is a service user at our charity. Despite following their instructions on how to remove the address from the register and asking them to put a note on their files to stop contacting us until this has been done, I received an email confirming the address as a customer the same day. Outrageously bad customer service and harassment of a vulnerable young person. If you are a commercial business, take your business elsewhere immediately.