Terrible experience, I took PCS on through a 3rd party as they provided the cheapest quote. PCS were appointed on 14 Dec 2023 for a cash buy of an unoccupied flat, no chain. Below terrible communication throughout, always having to drive the sale to protect it. They managed to complete on 30 Aug 2024. While 6 weeks were lost due to waiting for probate, they were explicitly told to continue with the sale as the grant of probate would be forthcoming well before it was needed. It was, by 6 months and still complete inaction at every juncture. They didn't pay the disbursements at the sale (estate agents fees or transfer fee for the factor), but more importantly didn't forward the invoices of these to me to pay, or even inform me they hadn't been paid. Not advised of additional sale fees (over £1200), invoice incorrect which still hasn't been rectified (sale was 30/08/2024, now Feb 2025) and they didn't even inform the estate management company of the sale, so I was still receiving invoices for property maintenance/service charges etc. When trying to get PCS to chase a small rebate due to me as a result of the sale from the factors, they refused, despite the factors saying the only way to get this rebate was through my solicitor from the sale.
I regretted using PCS from month 1 of the simple sale. Would not recommend to anyone.