PCS LEGAL Reviews

So far has been a bit of a nightmare! No calls, no updates, only contact is when Ihave rung them. Do not answer emails, do not return calls. Have been told we are now waiting on my buyers solicitor to provide information. Strangely have just had my estate agent on the phone saying my buyer is getting impatient for a completion date as can get no response from these guys! Do sort it please as you are causing so much stress!

I went with this firm having read some of the positive reviews and needed a conveyancer to act speedily on a new build purchase. I have given 2 stars as to be fair the communication definitely improved in the week leading up to completion. However, for a number of weeks from instruction it was horrific service to say the least. You have the vendor's solicitor, the Developer and the vendor's estate agent saying they are not receiving replies from PCS, and asking for your intervention. I am working full time and simply don't have the time to chase up conveyancers. Searches were sat on for over 2 weeks.....the list goes on. Somewhere along the line, firms such as PCS Legal , despite the promises on their website, have lost touch with the fact that what is another work task for them, there is also a paying customer stressing about meeting completion on their largest financial transaction and not knowing what is going on- with emails and phone calls being ignored. Tread carefully with this crew unless you have lots of time on your hands.

Terrible experience, I took PCS on through a 3rd party as they provided the cheapest quote. PCS were appointed on 14 Dec 2023 for a cash buy of an unoccupied flat, no chain. Below terrible communication throughout, always having to drive the sale to protect it. They managed to complete on 30 Aug 2024. While 6 weeks were lost due to waiting for probate, they were explicitly told to continue with the sale as the grant of probate would be forthcoming well before it was needed. It was, by 6 months and still complete inaction at every juncture. They didn't pay the disbursements at the sale (estate agents fees or transfer fee for the factor), but more importantly didn't forward the invoices of these to me to pay, or even inform me they hadn't been paid. Not advised of additional sale fees (over £1200), invoice incorrect which still hasn't been rectified (sale was 30/08/2024, now Feb 2025) and they didn't even inform the estate management company of the sale, so I was still receiving invoices for property maintenance/service charges etc. When trying to get PCS to chase a small rebate due to me as a result of the sale from the factors, they refused, despite the factors saying the only way to get this rebate was through my solicitor from the sale. I regretted using PCS from month 1 of the simple sale. Would not recommend to anyone.

No respose after purchasing the house. I can see that most have very high rating about this company but certainly this was not the experience I had. We purchased our property through this legal firm as it was listed as the recommended firm on the builder list. During the purchase, we found that the person who managed our account was hard to get in contact with, every time we tried to call, we were always told that the person in charge was not around. The exchange document we received had several typos and errors e.g. names and addresses not right but we (as a client) corrected it before it was announced final. We have purchased our property for 2 years, we have been chasing for a year about the land registry form but no response received at all. Interestingly, most neighbours who purchased and moved in after me received the land registry already. Some received after 6 months of their purchase. I mean even the form was not ready, we expect at least a reply saying they were not ready, but my email was always sent to a black hole. I felt like there was no contact at all after purchase. Very disappointing service.

I had an excellent experience working with PCS Legal while purchasing my new home. From start to finish, they were professional, responsive, and made the entire process much smoother than I expected. They handled all the legal details of the purchase and mortgage with expertise, ensuring that everything was clear and transparent. I felt supported every step of the way, and they made what could have been a stressful process incredibly straightforward. Highly recommend their services to anyone buying a home!

At this point I just want to cry and feel completely helpless. I don't want to remember how stressful the purchase process was due to the poor communication and when I thought it is all behind me...3 years passed and I still need to deal with this company because my title submission with HM Land Registry was sent to them 1 year after the actual purchase and even then it was poorly executed that Land Registry is now saying they will cancel submission because of lack of communication from my solicitor. 3 YEARS PASSED!!!

I cannot praise Jeanette at PCS Legal enough for her exceptional handling of our mortgage process, especially the last part. She and her team were incredibly knowledgeable, efficient, and always kept us informed throughout the entire transaction, explaining complex legal details in clear, understandable terms. Their proactive approach and dedication to ensuring a smooth experience made what could have been a stressful process feel effortless. I would wholeheartedly recommend them to anyone seeking a reliable and professional solicitor for their mortgage needs." THANK YOU!

The Team are outstanding...(Holly, Carley and Summer). Thank you ladies!

We are very pleased to say that our house purchase has recently completed & we extend our sincere thanks to "PCS Legal" for their expert handling of this transaction. A special thank you must go to Megan & her superb team for the way they all ensured that the purchase was completed in the fastest possible time. It must be said that this was not in any way a "straight forward" purchase. It had the added complications of being a "shared ownership" purchase so this added extra legal requirements with "Community Housing" & their solicitors. We also had an unexpected "Lease Extension" requirement midway through the purchase which was also a very involved legal procedure. However, Megan & her dedicated team had all the knowledge, expertise, determination & professionalism to deal with these added requirements. Their persistence & perseverance in dealing with problems & delays to get our purchase over the finishing line was outstanding ! Also, the personal anxiety & stress it occasionally caused us was calmly dealt with by Megan or a member of her team & our fears & concerns were quickly dispelled. Therefore, I would not hesitate in recommending PCS Legal to act on anyone's behalf & if Megan & her "A" team are involved you will be in extremely "safe & reliable hands"......Martin & Jackie

Not being very computer-efficient the legal team was very helpful and patient with me.

Provided tailored information packs Supportive

Communication was minimal and slow, solicitor had to be promoted for forms regarding help to buy ISA. Seller had threatened to pull out of transaction due to lack of updates from solicitor. Solicitor was polite throughout but a more personal and informative approach would have made it a better all around experience.

My house sale was dealt with professionally and effiently, but also friendly and helpful. Being of the older generation and not very good on the tech side, I was never made to feel silly. Another important point to me was my emails and phone calls were also responded to within a reasonable time, something that seems to be a problem these days. The house sale was held up for a while thru no fault of PCS, but once given green light it was dealt with much quicker than I expected. Well done.

Liam R dealt with both our sale and purchase. He was extremely efficient and was always ensuring our queries were responded to in a timely matter! Thank you so much for making sure the process was as stress free as possible! Xx

I could copy and paste Fraser’s review, over 5 months so far for a no chain move, no communication within a team of 3 people. Nobody acts on anything until you’ve phoned 3 times

I have used PCS Legal and had some issue trying to get things moving until LEAH SNOWDEN took over the file. After that the process felt so organised and updates coming at regularly until the completion. She handled the case very well ...what looked like a eternal never ending process was completed swiftly with her on board. I would definitely recommend to using the FIRM.

From the start I have felt very supported with guidance all the way . Efficient on the ball and unlike other solicitors they are interested you and doing their job efficiently but with heart thank you Donna

PCS LEGAL have provided an excellent service and I would definitely use them again. I had Leah Snowden dealing with my case and I felt I was in good hands throughout the whole process of buying my house. I was impressed with her excellent communication with me; she was always quick to reply to any questions I had, I felt listened to and understood by her when I faced some changes in circumstances from the sellers and she always talked me through process and next steps in a clear way. Thank you Leah for all your support and thank you to the team at PCS for giving me a good experience with house buying!

Had a fantastic experience with PCS who managed the sale of my property. I was a tad dubious at the start but after my case was picked up by solicitor Liam Ridyard, he was fantastic from the start. Kept me consistently updated and sent through all the relevant information and documents to sign well in advance. I would absolutely recommend PCS and plan on us using them again

If I could leave 0 stars I would! This company are RUDE and incompetent! They have taken over 5 month for a no-Chain, cash purchase. When you ask for any kind of update the response is “your case manager has over 100 emails, when they get to yours they will respond”. If you speak to Donna, be prepared to be verbally attacked. We have a newborn on the way and requested to pay to expedite the process. They said “there is no need as almost completed”. This was 2 months ago. Still no closer to completion and when we ask for information we get pushed further down the line it seems. PLEASE NEVER USE THIS COMPANY!