PCS LEGAL Reviews

EDITED 11/03/2025 if my first review was not bad enough we are now another 2.5 weeks on and PCS legal clearly have no intention of resolving any issues or completing any work. No accountability taken and no satisfactory updates. To the point where the chain is about to collapse - it’s unfair that solicitors can hide behind ‘you are not our client’ when we are the ones that lose everything due to their incompetence. Involved in a chain where our sellers solicitors are this shambles of an outfit. Buying a property at auction and there is no response from Charlotte our sellers solicitor - never answers the phone - never emails - absolutely horrific would never recommend anyone use this company. For an auction purchase it should have been straightforward - yet here we are 12 days from completion and absolutely no one will take ownership or even respond to enquiries ! Total crooks.

Me and my partner both sold our properties at the same time through PCS. To be honest it was an incredibly frustrating process. When everything was going smoothly they were ok, when you need an urgent call back they were non existent. I called every day for 4 days without anyone getting back to me, I ended up at an equally useless switch board who said their systems don’t allow them to put you through to anyone, only to take a message (I’d had messages taken all week so this was pointless). The main frustration I had was the lack of accountability. No apologies for not calling back, none for missing things, it was only when I found a Partner from their website and copied them into my emails that I would ever get a response. It was always just excuses. They would say they’d only just received certain info that I knew was untrue as my estate agent had told me weeks prior. That being said, the only information or updates we would get would be from our estate agent. I assume that they just have hundreds of cases and not enough staff to deal with them all, but I definitely wouldn’t use them again.

Terrible service, and I now risk losing the property as a result of the appalling levels of service by, Nikita King, my case handler. Getting a response from her is worse than pulling teeth and she has no shame with the fact that she is being paid to do absolutely nothing. Despite being chased, chased and then chased again her idea of dealing with her pursuers is to totally ignore them. Worse still, she even has a paralegal working under her who is as bad as she is. It is frustrating for me being caught in the middle of it all when I am just as much in dark as the parties that want information from Nikita King. I really wish that I had not been influenced by reviews that do not in any way, shape or form reflect my experience with this company.

I am not a PCS client, I am the seller of a property whose potential buyer has engaged this firm as their solicitor. There is a lack of response to phone and email. Information requests arrive sequentially, and there is, to a layman, the appearance of little understanding of some basics associated with a sale of a flat and where the buyer has a mortgage. A completely chain free purchase, shows little sign of exchange as we approach 5 months.

Can’t recommend PCS legal Basildon branch enough, especially Paige. She made our whole experience a lot less stressful. Communication was great and each stage was explained to us well. Many thanks again. Would highly recommend.

Very straightforward service, didn't over-complicate anything and were responsive when things started to move. Helped me get through my first experience of house-buying without any drama and I am very grateful for their guidance!

Terrible service portal updates non existent ring them several times a day with no response they don’t respond to emails or messages, simple straightforward buy no chains cash purchase and we are into third month no further forward. Will not recommend this shower.

Brilliant communication from the start. Updates on cases within the same day. Great team, very pleasant. Completion on time! Great prices for the work. Many thanks Leah! Pcs were appointed via home legal direct.

A big shout to PCS Legal in particular Luke Neale and his team. They conducted our Probate Sale for us which was not straightforward but due to their efficiency was completed in three months from start to end. Helpful, efficient as mentioned and a great team to work with in a stressful time. Thanks all

Outstanding Service – Highly Recommend! Our home-buying journey was far from simple—it took 11 long months, filled with unexpected hurdles and challenges. But through it all, Julia  was an absolute rock, guiding us every step of the way with professionalism, patience, and dedication. From day one, they went above and beyond, ensuring every legal aspect was handled smoothly and efficiently. Even when obstacles arose, they never wavered, offering expert advice, reassurance, and solutions that ultimately helped us secure our dream home. What truly set them apart was their unwavering commitment—not just as a solicitor, but as a trusted advisor who genuinely cared about our best interests. Their responsiveness, attention to detail, and persistence made a world of difference, especially during the critical moments of the process. We wholeheartedly recommend Julia to anyone in need of a knowledgeable, reliable, and supportive solicitor. Thank you for your exceptional service—we couldn't have done it without you!

Together with my husband, we managed to buy our first house. The team at PCS LEGAL offered us the best advice, were prompt and made the whole process, otherwise unknown to us, very easy. Our dream became a reality, with your help. It was a pleasure to collaborate with this team and I will certainly recommend it to all my friends. Pcs Legal Team, thank you very much for everything!

If I could give a 0 i would. This company were acting on behalf of my buyer. They are liars and their communication is appalling. Said they had put in searches in december, 3 months after sale was agreed. we dropped price to complete before christmas and it turns out searches were only put in 3 weeks ago and we are now half way through Feb. They also claim not to have received emails that they had not dealt with 2 months later despite being chased constantly. DO NOT USE THIS COMPANY. I highly suspect that the positive reviews here are fake as they are definitely not the same company. Both myself and my solicitor will be reporting them to the law society.

Julia took care of our move and the service was excellent

My partner and I used the services offered my pcs legal for the purchase of our first property. I can’t reccomend them enough everything ran so smoothly and hassle free couldn’t reccomend enough

PCS Legal were recommended to us when applying for our first mortgage and buying our first property. Considering how stressful this can sometimes be, Emma and the team were so helpful and we had no issues whatsoever. Emma was so prompt with her replies and communicated with me so well during the entire process, not to mention how friendly everyone was who I spoke to from the firm. Would highly recommend!

I could always get to speak to somebody regarding the sale of my property. Staff were very helpful with any queries I had and tried to resolve any requests that I made. Would highly recommend this company. My property sale proceeded to completion in a timely manner

Very pleased with the team assigned to me at PCS. I was kept informed at every stage through excellent communication. Ever responsive and always at the end of the phone. Would highly recommend - true professionals and were able to solve / address everything that popped up in the process!

I had great experience working with PCS Legal. A huge thank you to Liam for his professionalism, guidance and prompt responses. I wouldn’t hesitate to recommend him to anyone in need of legal suport.

Julia was amazing, she was so helpful, the best solicitor I’ve ever worked with. She was quick and efficient and helped us get everything sorted in our tight timeline

Liam and the team at PCS were great partners during my apartment sale and every interaction felt effortless, leaving just the menial tasks of actually moving to me. Very appreciative and thankful.