PCS LEGAL Reviews

It was an amazing experience to have our new purchase completed in just 5 weeks. The team has worked exceptionally fast and every members of the team were very prompt to respond and support professionally. The special thank goes to Leah and Kate who have been working even on weekend, I was extremely surprised to have an email on one of Sunday mornings.

Great, efficient and reliable service that made a very stressful situation easier to handle. We are extremely pleased with the way that our concerns were responded to and the timely manner in which our mortgage progressed. The expertise that the firm boasts provided us with confidence that we were in good hands.

First time using PCS Legal & I am so impressed! We were recommended to them by our Estate Agent. The team is friendly, professional & what impressed me the most is the lines of communication. It’s so stressful moving & in particular Donna Bowyer has been amazing in responding to emails & keeping me updated along the way. Thank you so much for all help & making the moving process less stressful!

We appointed PCS Legal to be our conveyancers for the sale of our residential home and the purchase of our new residential home. This had the advantage of them being able to co-ordinate directly between their teams and as far as we were concerned, we enjoyed a very professional, seemless and stress free experience resulting in the timely and successful completion of both transactions exactly by the date we requested. Would not hesitate to use them again or to recommend to others looking to buy and/or sell.

Good communication. Highly recommend. Thanks for a good service. I

From start to finish our experience with PCS Legal has been fantastic. As first time buyers we had no idea how the process worked, Julia and her assistant Abigail were always at the other end of the phone to answer questions. Julia went above and beyond to make sure we completed on time, sometimes emailing late into the night, well after her normal working hours! A great experience and to top it all off we paid less than half the price quoted by a solicitor recommended by our estate agent. Thank you Julia, Abigail and PCS Legal.

Had a great experience with PCS Legal. I'm a first time buyer and you hear horror stories about solicitors. Isaac was fantastic. Firstly- vey contactable (which is super important). He was always aware of the next step. His fantastic assistant, Nicole, was excellent at chasing. To add to this- she was so friendly and encouraging when it all got a bit stressful (with the seller- not with PCS Legal). Thought they were so great, I really did. Such reasonably priced fees as well! Will definitely use them again- Thank you Isaac and Nicole! :)

Buckie, Macey and the team were all extremely helpful and responsive throughout the entire process. We didn't run into any blockers and have now successfully completed on our property. Thank you for all of your help!

Being first time buyers, the daunting experience of the process of buying a house was made so much less complicated because of the continuous communication from Megan & Lauren at PCS Legal. No question, no matter how small it seemed, they always helped and answered our calls. We can say that the service was nothing short of amazing and we cannot thank you enough! Will be recommending to friends and family.

I mean, they got the job done eventually, however that's about the only positive and given that's what you're paying for that's kind of the bare minimum! During the entire lengthy process I never once managed to get through to Max when I called. Every single time he was either; coming in later, on the phone, in a meeting or on his lunch break (which the whole team take at the same time). I was also advised every single time that he would call me back, this never happened. In fact during my whole transaction I believe I only spoke to him a handful of times and this was only after immense effort on my part. Emails often went completely unanswered, and when they were it was after chasing via both email and phone call for weeks on end. They were dishonest on several occasions including; the dates they advised that they sent/received emails, saying they had completed or responded to something that they hadn't, advising they were waiting on my buyer's solicitors when in fact it was the other way round to name a few. I actually feel most of the work was done between myself and the Sales Progressor at my Estate Agent's. We would have to make PCS aware when enquiries had been sent and that they needed responding to, and we had to prompt PCS regularly to communicate with my buyer's sols. They really did the bare minimum. Even now after I have finally completed there is an ongoing issue relating to PCS taking unnecessarily long to send my redemption fee to my mortgage lender, this combined with Barclays being down (which I'm aware isn't their fault) resulted in my redemption figure changing and the financial loss is currently sat with me although this was of course not my fault. I have chased this four times via email and three times via phone call and am yet to receive a response or get through to Max after he advised he was going to resolve this with the lender. I will of course update when/if this is finally resolved. Overall I really cannot recommend this company or certainly not Max Barnard and his team. Particularly not to a first time buyer who is likely to benefit from communication throughout the process and certainly not for any one with a time sensitive matter. I'm aware they are reasonably priced but absolutely not worth it.

Despite a long and tedious road to completion due to build issues, the team were friendly, helpful and informative in making this as smooth an experience as possible for a first time buyer.

Charlotte Keen made my experience with PCS legal very reassuring as I was so stressed out with the whole process of selling my house. She always answered my emails, explained things to me in a way I understood. She advised me on things I needed to do and kept me up to date at every milestone I achieved. I would advise anyone to use PCS legal and thank you for all Yr help and support

My legal eagle Charlotte was excellent in keeping me up to date and answering questions and queries from the difficult to the daft. I would thoroughly recommend this company without any reservation.

I had a great experience with PCS Legal from start to finish. All staff were very helpful and I received regular updates throughout the process.

Craig Stevenson of PCS legal provided an exceptional service from start to finish. He was always available to offer help and support on a very personal level. He made the whole process run extremely smoothly and quickly and nothing was too much trouble. Highly highly recommended as an experienced and very professional Conveyancer. He has acted for us on a number of occasions for our conveyancing needs and we would never go anywhere else! ⭐️⭐️⭐️⭐️⭐️

We recently had the pleasure of working with PCS Legal for the purchase of our first home, and we couldn’t be more pleased with the service we received. From the initial steps to the final stages of completion, team Alpha was incredibly professional, helpful, patient and thorough. They made what could have been a stressful experience feel much more manageable. All of our questions, no matter how small, were answered promptly and clearly. They were committed to ensuring this whole process was very smooth for us. I would highly recommend PCS Legal to anyone, especially first time buyers. What could have been a daunting experience was very easy to navigate, and we are grateful for their expertise and care. Thank you again for making our first home purchase such a positive experience!

5 star service again from PCS Legal. Luke in particular managed a sale for us from start to finish with some particularly tricky land registry issues and he provided amazing results. Very professional and efficient. Would absolutely recommend

We engaged PCS Legal last June to aid with the sale of our existing property and the purchase of a new property. Along the way we had a number of hiccups, we lost the house we intended to buy at the exchange date, we also had an issue at the exchange of a second purchase where one of the chain asked to clip the cost on the day of the exchange. Ultimately we exchanged and completed on the same day which i understand is very stressful for our conveyance (Liam Ridyard). Throughout the whole process Liam was a rock, guided us through, offering guidance at the appropriate time. Would highly recommend PCS Legal especially Liam if you were looking to move home.

I am extremely frustrated with the customer service I have received, it is nothing short of appalling. This is the second negative review I’ve felt compelled to write, and I even submitted an email complaint on 2nd December 2024 to which I still haven’t received any response. On the day of completion, they completely botched the figures, creating such a mess that they mistakenly told me they owed me money instead of me needing to make a payment to them. I attempted to reach out to them several times throughout the day, but each effort seemed futile. Just twenty minutes before their closing time on that Friday, they sent me an email with a figure that was completely incorrect. The anxiety that surged through me upon receiving that last minute information left me feeling stressed and restless all weekend long. On Monday, it was corrected, and I paid the owed amount and completed. I believed that everything was finalised but unsurprisingly there was a significant oversight, my name had not been transferred onto the service charge account. In an effort to rectify this situation, I reached out to the service charge company to set up the account myself. However, I was informed that I was not permitted to do so, as the solicitors possessed all the necessary documentation to verify my status as the new owner. I contacted PCS and was informed that they had never encountered this issue before, which the service charge company found quite concerning. To expedite the process, I sent an email on the 15th February with all the necessary information they needed to update their records. However, I did not receive any response. I sent a follow up email on the 19th February, yet again, I was met with silence. Frustrated, I decided to call on the 20th February only to be told that all the necessary documents would be emailed to me that very day and that I would be included in the correspondence. Unfortunately, the promised email never arrived. The following day, on February 21st, I called again, only to encounter a rather unfriendly receptionist who was unhelpful and curt. Although I asked if she could check my account to see whether the email had been sent without me being included, she informed me that she was unable to assist with that and abruptly hung up. The lack of communication and support has been incredibly disheartening, leaving me feeling lost and frustrated in this process. I find myself in a position where I feel compelled to initiate a formal complaints procedure with the legal ombudsman. This situation has left me feeling anxious and fearful about the potential for a hefty bill if my account isn’t established promptly.

I would avoid this company I have been awaiting a response from them for over a week after raising concerns that the MHB team have failed to answer questions first posed to them in November. I have called and sent emails with no response. They consider themselves ‘fast and efficient’ but really are slow and ineffective. There actions have caused me to lose out on my dream home.