ParcelABC - courier service Reviews

Excellent service, very competitive prices compared to other quotations I had. Most of all quick delivery! From now on I intend to use ParcelABC, as long as I get similar reasonable prices and service. Another important point, is that I had personal communication and assistance, not like other companies, where you have to contact them via their website or use AI (Artificial Intelligence).

Parcels arrived safely within a week. The package was protected, taped in places where there were damages. It encourages me to choose you again. And how to get a discount coupon for the next package? :)

Je recommande ce prestataire qui vous propose la meilleure offre concernant votre demande ! Délai respecté ou information reçue en cas de retard Je referai appel à leurs services en cas de besoin

It said 1-2 days, but ended up with 10 days. impossible to contact and every email takes at least 1 day before you get a reply Absolutely too expensive and no responsibility. I would have chosen someone else as I will in the future.

I ordered expres delivery fo 1 day. I payed 250 € and I was waiting 8 days for my shipments. What made me problems in my job and in my personal life too. I would expect some compensation from the delivery service.

Fast picking up and delivery on time.

Very good Services

A package I have arranged was returned, because the shipping label has missed the house number, which was fully provided in the order. Your customer service staff DANIEL insisted that it is the customer's fault because we didn't double check the label. How can it not be the responsibility of the party who arranged the and missed the house number? I think I deserve a refund for this shipment. EDIT: May I stress ~ the address is not too long. It's just printing error on your side and this is still to my cost? You have lost a customer and I don't think any other shipping company out there will deem this as the customer's error.

Precio razonable. Excelente servicio y cumplimiento de plazo de entrega.

Contraté los servicios de ParcelABC para enviar unas cajas desde España a Inglaterra con ropa de invierno, ya que me mudo. Nunca llegaron mis cajas, y la gestión fue un desastre. Cada vez que escribía al servicio de atención al cliente para saber de mi paquete, me respondía la misma persona, Julius H, quien fue increíblemente ineficaz. Tras varias llamadas a UPS, que me confirmaban que todo iba bien, mi paquete jamás llegó a su destino. Puse una reclamación explicando todo lo ocurrido y, de nuevo, Julius H. simplemente me respondió: "El envío fue devuelto porque el destinatario lo rechazó al considerarse un pedido duplicado". ¿Cómo puede ser eso, si, además, yo soy tanto el remitente como el destinatario y estoy en Inglaterra? Cuando les pedí una explicación más clara, Julius H. me contestó: "La dirección del remitente está en España, el paquete ha sido devuelto al remitente, ya que el destinatario rechazó el paquete". Me daba la sensación de que ni siquiera leían mis correos. Realmente frustrante. Además, el único medio de contacto con ParcelABC es el correo electrónico, y su número de teléfono no es español, lo que implica que te cobran por llamar. Todo esto hizo que el proceso fuera aún más frustrante y complicado. Tras varias llamadas vanas a atención al cliente de UPS, fue necesario escalar el asunto a un nivel superior. Afortunadamente, contacté por correo con Simon Feirn de UPS, quien fue de gran ayuda y, gracias a él, parece ser que finalmente el paquete está en camino.

Good services. Delivery was on time.

After reading some negative comments,I was hesitating to send my package from Greece to Germany,but decided to give it a try. EVERYTHING WENT SMOOTHLY AND QUICKLY, WITHOUT ANY ISSUES!! I will use ABC again,thank you!!!

Prompt and reliable service. I had my parcels delivered in a very short time.

I'm completely not satisfied with this delivery service. The company representative contacted me and said that my parcels were heavier than I declared but didn't provide me with any confirmation from the provider side on the real dimensions of each parcel, just sent me the list of written numbers, not the invoice or any official document, and applied me a debt. After promising to provide me with any official confirmation of the size and weight of my parcels, I got no response for 1 month but received the invoice with the debt (surprisingly even twice higher than it was informed by the first representative). After asking to provide any confirmation from the provider side on the real box dimensions, I've again received nothing. The most interesting fact is that in the second debt email, they applied me 40 kg of overweight and as I mentioned twice higher debt while in fact, the difference is 2.3 kg as reported by the delivery provider.

I handed the parcel to the courier. That is, my parcel was picked up by the courier. The parcel is a gold cross, a gift for my brother. The next morning I receive an e-mail from ParcelABC:" Hello, Thank you for choosing Parcel ABC. It seems that your parcel was not collected or it was picked up with a new tracking number. Could you please send us a collection confirmation, that was left by a courier? If the parcel was not collected, on when would you require us to schedule a new collection? Best regards," I have photo of both the parcel with the sticker and the courier who picked up the parcel. ParcelABC do not give You any document on the basis of which You could go to court. My lawyer says that based on their conditions, if ParcelABC lose the parcel, the compensation process will cost ,through the court, more expensive than insurance of 200 euros. At this point in time, I have not yet received a response from the company to my questions. Comments will be updated...

I had an entirely positive experience with the company. We had a disputed issue, which was promptly resolved in my favor, as the customer, and I was very pleased about that. I was particularly impressed with the quick response times. With some well-known carriers, you have to wait for a response for a day or more, and often their replies are not constructive. In the case of Parcel ABC, all issues were addressed promptly and politely. Thank you for the cooperation.

Bra och snabb

The website was so easy to use - far easier than FEDEX, UPS and DHL - and the pricing was 40% less. Additionally, the package was delivered early.