ParcelABC - courier service Reviews

The company provided packing instructions that, it turned out after over a month delay, did not comply with the courier’s requirements. The company blamed me for not packing/labelling properly when I did everything exactly as they instructed. The company has now taken all my money paid for the courier and says if I want my package delivered I need to pay them again. I urge you not to trust anything in their reply as the actual customer service reps are extremely dishonest or at best negligent. Avoid this company at all costs. Either book a courier directly or another service company.

Mi paquete llegó en perfectas condiciones, y no hubo ningún problema en el proceso.

Orders are easy to place. Good value for money.

Great quick service, I love the follow up with updates of each stage of the shipping process, gives you the piece of mind that your shipment is safe.

haven't seen such an unprofessional broker for a long time. Terrible parcel tracking system, i.e. it doesn't really exist and no one can locate my parcel. They take the money, ask someone to pick up the parcel and that's it. You don't really know when the parcel will arrive, I would like to mention that people work and don't sit at home and wait because maybe the courier will arrive today.

Very bad costumer service .Experiencing significant delays in my delivery and on the top Really struggling to get hold of them over the phone .Both the numbers on website are not working.How can you be considered reliable with this poor costumer service .

The service was ok, and the price fair. I made a delivery from Hungary to Greece. The pickup was on time, and the parcel arrived within 11 business days. Customer service answered questions within day. But, for delivery time, there is no indication when to expect it. I didn`t get any phone call, email, or any notification. The tracking on the website only says "in transit", with no details when to expect the parcel. I just happened to be at home when the parcel arrived. Take it into consideration But all and all I'm satisfied

They got a good pricing. And love the service and support.

Bien. La caja llegó en buen estado y tardó 4 días laborales en llegar a Italia. Además recibí un correo con fecha y horario para la entrega del paquete así q pude avisar al destinatario. Servicio recomendable, aunque el envío no salió súper barato.

I booked two separate envelopes of documents to be sent between EU countries with DHL. This should not incur any customs fees, charges or VAT. I stated on the paperwork, and also when asked by the customer support team before the labels were created, that it was documents only. I even wrote documents only on the parcel. Unfortunately despite this, ParcelABC mistakenly booked both parcels with DHL under a code which indicated that there was tax to pay on the parcels (this was confirmed to me by DHL). So both parcels were held up by DHL, and the recipients had to pay an extra €30 each in DHL fees to receive the docs. The invoice on the DHL site shows that there was no VAT or duties due, but DHL charges for them handling the supposed duties, because of the code ParcelABC used. And the ParcelABC support provided zero assistance. They said the paperwork was "with the courier" but the charges were never cancelled, so in the end the recipients paid the fees to get the documents. EDIT: After the response from ParcelABC, I want to clarify that the customer support did reply several times, but when I say zero support I mean they were not helpful. For example, they said that they were checking with the courier, and then when I followed up a few days later they told me one of the packages had been delivered, which was clearly untrue. I had to ask them to re-read the same message thread below. So, I did get responses, but I was not impressed by them and they did not solve the problem in a timely manner.

The team was extremely helpful and talked me through all of the documents that needed to be filled in on line And I really appreciate the effort they put to get my property ba0ck to me that was left in a hotel in Croatia And the service was the cheapest I was quoted 400 poinds by ups Thank you very much you have a great teamq

Always easy to create international shipments using Parcel ABC and their rates are the best for parcels. Highly recommended!

Zuverlässige, schnelle Lieferung, hilfreich und ohne Probleme

Despite quoting the correct measurements of a parcel I have been contacted by their lawyers insisting I page an additional charge for incorrect measurements, and if not paid it will lead to court action.... Would not recommend.

The parcel service was quick and easy i would use again

Perfect.......

Zamówiłam 2 paczki na różne adresy. Kurier przez pomyłkę dostarczył paczki na odwrotne adresy. Walka o odszkodowanie była długa, ale Pan Michał uzyskał 50% zwrotu środków także jesteśmy bardzo wdzięczni za pomoc.

I have not expect to send the goods so fast except of DHL express. Your service much more cheaper than DHL and fast enough. But the tracking is not easy day by day even hour by hour like other express couriers. It should be developed. Thank you for your best service.