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Novo Reviews

2.0416666666666665 out of 5 stars
2.0416666666666665 out of 5 stars
2.0
|Poor|120 reviews

Last reviewed 5 months ago

TrustScore

2.0
2.0416666666666665 out of 5 stars
Poor
5 out of 5 stars
27
4 out of 5 stars
2
3 out of 5 stars
2
2 out of 5 stars
7
1 out of 5 stars
82
120 reviews in total

Review summary

Novo receives significant criticism from customers, with many expressing frustration over account management and customer service. A common complaint is the abrupt closure of accounts without warning, leaving users feeling blindsided and unsupported. Reviewers frequently describe the customer service as inadequate, citing long hold times and unhelpful responses, particularly during urgent situations like fraud. Despite these issues, some users appreciate the ease of setting up an account and the overall banking experience when things run smoothly. However, the overwhelming sentiment reflects dissatisfaction, with many advising potential customers to reconsider their choice. Overall, Novo struggles to meet customer expectations, leading to a predominantly negative perception.

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Based on reviews, created with AI

See what reviewers are saying

brkaren
brkarenFeatured

8 months ago

5 out of 5 stars

I am a small business and have been…

I am a small business and have been using Novo for a few years now. I couldn't be happier!! The customer service is GREAT. They offer all the services I need for little or no cost. I dont know where I... See more

Maryanne
MaryanneFeatured

10 months ago

5 out of 5 stars

Easy for new small business owners to get up and running!

We've been with Novo since Azlo shut down in Jan 2021. The best thing about becoming a Novo customer was not having to waste hours driving to a physical bank branch and doing endless paperwork to open... See more

Thom
ThomFeatured

5 months ago

1 out of 5 stars

Account closed without warning

They closed my account with zero warning. Apparently it went too long without funds despite me regularly receiving payments into it for easily 6 months. They claim they sent me a warning email about t... See more

Jon Symes
Jon SymesFeatured

6 months ago

1 out of 5 stars

I think Novo is run by teenagers.

I think Novo is run by teenagers. Incompetent, uncaring, deceitful - nothing like a professional banking experience.

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robert guirao
robert guirao
1 reviews•New Reviewer
almost 2 years ago
1 out of 5 stars

stylo 'NovoPen Echo Plus'…

j'utilise un stylo 'NovoPen Echo Plus' depuis novembre 2023 et ce dernier est en panne depuis février 2024. J'ai appelé a 4 reprises le service SAV et ce sans succès pour avoir le changement du produit. J'ai prévenu le CHU de Montbrison de ce mauvais SAV et mon médecin prescripteur pour qu'ils interviennent. Des que je trouve un produit similaire je change sans hésitation.

Helpful?
Glenn McCulloch
Glenn McCulloch
1 reviews•New Reviewer
almost 2 years ago
1 out of 5 stars

Non-interested customer service-2x faulty Novopen 6’s

On my second Novopen 6 issued on prescription. First developed a fault where screen stopped working. I approached Novo Nordisk and they didn’t want to know- said I needed to go back to issuer for them to return under warranty. Second Novopen 6 has developed a different fault, where the screen constantly says ‘error’ and basically not fit for purpose, which is rather like Novo Nordisk customer service. Very poor indeed

Helpful?
Sanne
Sanne
1 reviews•New Reviewer
almost 2 years ago
5 out of 5 stars

Wegovy - er det bedste det er sket for mig

Jeg har taget wegovy i 1 1/2 år nu. Tabt over 25kg. Fra 112kg. til 85kg har aldrig været over 1,7mg. Og går ikke længere op i styrke. Jeg har ikke haft travlt med at skulle tabe mig, for krop og hovedet har skulle følge med. Selvfølgelig har der været bivirkninger som kvalme. Men det har bare hjulpet mig med at spise frugt og ikke fede ting, så jeg har vendt det til noget positivt. Jeg tillader mig at spise en kage på jobbet eller til fester. For jeg vil også kunne leve. Det helt fantastiske Wegovy har gjort for mig er at jeg bare ikke har lyst til at overspise. Lysten til slik og specielt chips er væk. Og det er en skøn følelse. Udover det kan jeg mærke at min krop har fået det bedre. Jeg er glad og meget tilfreds. Jeg kommer ikke til at stoppe med wegovy. Jeg trapper bare ned når jeg har nået mit mål. Ja prisen er høj at anskaffe. Og det gør ondt når man er alene om økonomien. Men jeg hverken ryger eller drikker, så dette er blevet min priotet. Samtidig køber jeg mindre mad, så det går nok lige meget op. Jeg er tilfreds🤩🤩🤩

Helpful?
Anne
Anne
1 reviews•New Reviewer
almost 2 years ago
5 out of 5 stars

Min rate pension er fordoblet

Min rate pension er fordoblet, takket være Novo’s gode forskning i fedmemedicin

Helpful?
Per Jensen
Per Jensen
1 reviews•New Reviewer
almost 2 years ago
3 out of 5 stars

Victoza mangel

Syntes bare det er så dårligt at der er så. Stor mangel på Victoza lige nu kan bare ikke være rigtigt vel os med diabetes 2 som bruger det er virkelig på spanden nu Så dårligt .

Helpful?
Per Søbo Christensen
Per Søbo Christensen
1 reviews•New Reviewer
almost 2 years ago
5 out of 5 stars

En fantastisk virksomhed med gode…

En fantastisk virksomhed med gode produkter

Helpful?
Sarah Joy
Sarah Joy
1 reviews•New Reviewer
almost 2 years ago
1 out of 5 stars

Mobbekultur

Managers bribe employees to become their friends and push out people they cannot control, i.e., people who have a moral compass and thus don't condone their unprofessional behavior and unethical decisions. There is no point in bringing the matter to HR as they protect the overall image of the company and do not care one bit about individuals who are suffering under toxic management. It is a self-sufficient society of spectacle where incompetence and dereliction are thriving, as long as the reputation of "verdens bedste arbejdsplads" is kept intact.

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Tommy
Tommy
1 reviews•New Reviewer
about 2 years ago
2 out of 5 stars

Insulin kan give et negativt liv

Som type 1 diabetiker, efter flere år, så er Novos insulin ikke hurtigtvirkende mere? Internettet florerer om håbtab, som en bivirkning - er det noget Novo Nordisk holder skjult? Det er muligt, at Novo Rapid og Tresiba, indholdsmæssigt har mistet sin virkning? Endvidere, bør det undersøges om stigende eksem, er en bivirkning? Et liv med diabetes, er ikke en kemisk prøveklud i form af insulin.

Helpful?
swompdonkey see
swompdonkey see
1 reviews•New Reviewer
about 2 years ago
1 out of 5 stars

Worst company I have had to deal with…

Worst company I have had to deal with my novo pen 6 stopped working and wa told I have to take it back to the hospital then thay have to send it off to be tested that won't replace until it's been tested witch could take weeks or months thay said to buy new one is there not wRrenty with these things the custom service was rude a could not care less

Helpful?
Jørn Thomsen
Jørn Thomsen
1 reviews•New Reviewer
about 2 years ago
1 out of 5 stars

Der findes Ikke! korruption i Danmark

Nej I skal ikke spilde tid på at informere om hvad I drøfter med en opkøbt Venstre borgmester på jeres lukkede møder i Kalundborg kommune..

Helpful?
Bjørn Larsen
Bjørn Larsen
1 reviews•New Reviewer
about 2 years ago
5 out of 5 stars

Novo skal have respekt for

Novo skal have respekt for, at de videreudvikler deres virksomhed her i Danmark, med deraf følgende beskæftigelse... samt det faktum, at de mig bekendt ikke bruger de store armbevægelser for at spare i skat...

Helpful?
Jannie
Jannie
1 reviews•New Reviewer
about 2 years ago
1 out of 5 stars

Psykisk hårdt og dysfunktionelt arbejdsmiljø.

Krænkende adfærd, splitting og mobning foregår blandt medarbejdere, med i høj grad også fra ledelsen/tillidsfolk mod medarbejdere. Inhabil hotline(ombudsmand). Gengældspolitik. Trusler. Ekskludering. Stilles ultimatummer. De fjerner medarbejdere der belyser problemstillinger. De anmelder ikke erhvervsskader. Tillidsfolk(3F) og ledelses er medspillere. Management by fear og My way or the high-way. Skjuler/opretter ikke person sager. HR/ AMR/ EHS inddrages ikke. Ledelsen vælger dem de vil have som tillidsfolk og uden valg hos 3F medlemmerne. Der overholdes ikke GMP, Novo Nordisk Way, Essentials, Blå bog, Arbejdsmiljølovgivningen, Overenskomsten og Bekendtgørelser. Arbejdstilsynet kan ikke komme på uanmeldt besøg og de medarbejder de kan tale med er blevet udpeget så der ikke slipper noget negativt ud. Frarådes egen bisidder. Holder ikke syge/fraværssamtaler/mulighedserklæring. Ledelsen gøre alt for deres egen karriere/bonus og de fortæller kun det de selv vil måles på. Tillidsformanden siger "Den der lever stille, lever godt. En medarbejder fra 3F industrigruppen kalder Novo Nordisk for "Vatikanet i Vatikanstaten" Kæmpe udskiftning af medarbejdere i produktionen BA. Loyalitets historien lever fordi Novo Nordisk lukker munden på ansatte med en fratrædelses aftaler, så de ikke kan ytre sig. Jeg har min dokumentation i orden om det jeg skriver og min afskedigelse var usaglig. Nogen burde kigge ind for portene på alle site og stoppe de tilstande og få sikret et sundt og sikkert arbejdsmiljø for medarbejderne.

Helpful?
sumiksumak
sumiksumak
1 reviews•New Reviewer
about 2 years ago
1 out of 5 stars

Hold jer fra Wegovy!!!

Hold jer fra Wegovy! Allerede efter 1. stik og et par dage fik jeg bivirkninger med sløret syn, og jeg kunne næsten ikke længere læse skriften på en varedeklaration, og jeg er ellers nærsynet og mit syn fejlede intet før! Jeg var chokeret! Og det har jeg betalt over 1300 kr. for!! Jeg er efterhånden ved at brække mig over medicinalindustriens grådighed på bekostning af menneskers helbred og økonomi! Jeg stopper hellere, uagtet spild af mine penge, end at fortsætte med resten af dråberne af jeres gift, og det kan ikke gå hurtigt nok! Skam jer!

Helpful?
Michael Sullivan
Michael Sullivan
1 reviews•New Reviewer
about 2 years ago
1 out of 5 stars

They don't care about about your concernss

This is one of the worst, if not THE very worst customer service company I have ever dealt with. To try to call them with any kind of question or concern is impossible. When emailing them you never get an answer. No matter how many times you email any dept. they never care enough about you or your concern to answer. Just extremely poor customer service and concern. If there were another place to get my medication I would jump at the chance

Helpful?
Michael brauchle
Michael brauchle
1 reviews•New Reviewer
over 2 years ago
1 out of 5 stars

Unbelievable how a big pharma company…

Unbelievable how a big pharma company can have such bad customer service. I’ve been trying to get approved since July of 23. It’s now January of 24 and still can’t get approved nor talk to anybody. I’ve waited on hold for two hours to hear my wait time was getting longer. Now I just hear over 30 minutes. Always something missing on app and when it’s submitted, something else is missing. Worst company I’ve ever dealt with. Don’t think they care nor do they read their reviews.

Helpful?
Robbie Craig
Robbie Craig
1 reviews•New Reviewer
over 2 years ago
1 out of 5 stars

Shocked at how appalling their service…

Shocked at how appalling their service is my NovoPen Echo plus memory has failed several times and no longer remembers my insulin doses, I called their alleged customer services so I have to wait for a pre-paid return then wait until the services team decide if there is a problem the I have to contact my extremely busy GP who then has to contact them who will then decide if I deserve a "credit" they will then possibly give my GP a credit my GP will then pass that on to the Pharmacy who will claim that back from Novo and I will eventually get a replacement pen so I can inject my insulin NO HURRY IT'S NOT LIKE I DON'T HAVE TO DO IT 5 TIMES A DAY TO STAY ALIVE , never had this problem before with any of the meter manufacturers libre replace with next day delivery Update It's now the 8th of Feb no replacement no help from their customer insulting service had to contact my GP'S Pharmacist Novo no help to them whatsoever had to get my GP to prescribe a replacement at the cost of the NHS/Taxpayer for their faulty product. Rude unhelpful ignorant and thieving bunch of *********

Helpful?
Diana Hunt
Diana Hunt
1 reviews•New Reviewer
over 2 years ago
1 out of 5 stars

One star because 0 is not an option

One star because 0 is not an option. I applied for the PAP and it took 4months to get it approved. They kept stating it was missing information or illegible. It was corrected and faxed multiple times. The doctors office tried to call and hold times are 1-2 hrs on a slow day. Same thing when I call, plan on holding most of day. It’s very frustrating and poorly run. But I need the meds.

Helpful?
Heather King
Heather King
1 reviews•New Reviewer
over 2 years ago
1 out of 5 stars

Disgusted and Furious

Actually the number of stars are zero bur I was forced to put a 1. I can not believe the hell I have been through with this company. First of all, 2 1/2 hours of holding. I started the process to get my parents on Ozempic since Trulicity couldn’t keep up with the demand. I started the process in June of this year and after going back and forth for nearly three months with whatever info they said they didn't have. I spent countless hours dealing with them. FINALLY, they’re approved but this is only through the end of this year. So on October 15, I started the reapplication process. I’ve mailed and faxed them info for both of my parents. I get an automatic recording saying they didn’t have all the information they needed - AGAIN and was told to call them. So after being on hold for OVER 2 1/2 hours (my normal wait time has been 1 1/2 hours) they say my parents were denied!?! They said they made too much income. I asked how since were they were just approved a couple months ago giving the SAME income info I just provided. I realized what they carelessly did was add both of the Household incomes togethers. It clearly states on the forms- number in household-. I put “2” on both my forms- meaning they share the income stated. They don’t each have individually the income stated on their forms. Novo added BOTH incomes stated on their form and got an income they DON’T remotely have- $27,000 more than what they have TOGETHER . I tried explaining that to them and all the woman kept telling me that it was denied and now I’d have to appeal. They can’t do simple math!! Who is working there????? So now I have to wait for a call to do an “appeal” and if I don’t hear back after 72 hours, I’d have to call back AGAIN and waste half my day AGAIN. What on earth am I supposed to do??? I’m and my parents are paying for gross negligence of reviewing their applications. I have never been so flabbergasted and angry before in my life with a company. They made the mistake but they wouldn’t even listen to me when I tried explaining it. I’m going have to go through their doctor to see what on earth I’m going to do to get their diabetic medication. Novo Nordisk, this is beyond so sloppy, careless, so unprofessional and unacceptable. I’m disgusted.

Helpful?
JTrading
JTrading
1 reviews•New Reviewer
over 2 years ago
1 out of 5 stars

Lack of supply chain resilience

Currently having my eyesight damaged due to continued destabilisation of blood sugar levels, because these incompetent fools don't know how to create a resilient supply chain for a life-altering product. Amateur hour honestly, it's day 4 and I'm still unable to obtain Tresiba, every other work around provided by healthcare teams has been made impossible by Novo's initial inability to provide a sustainable supply of one of their own core products, and as a secondary effect this has caused a cascade failure into other parts of the Diabetes medication supply chains of other manufacturers. These clowns should be held to account for this negligence. And once supply is stabilised from other sources they should be cut out of the market for being incompetent, under prepared and shambolically disorganised. If you can't find a specific type of plastic GET IT FROM SOMEWHERE ELSE, it's man-made and shouldn't take 4 months to resolve unless you came into it naive or under prepared to begin with.

Helpful?
Andrew
Andrew
1 reviews•New Reviewer
over 2 years ago
1 out of 5 stars

Novo pens both flex and Echo

I have in the last 6 weeks experienced 2 novo pen 6 failures. They work for a few occasions over a week then the button at the end of the pen jams and becomes unusable. Medical team couldn't find a replacement so I was provided Levermire flex pens in a pack of 5 so far 3 have failed in 5 days. Contact made with company who were very unhelpful and wouldn't replace any of the failed pens. I have returned the novo pen echo plus pen and written for a copy of the analysis of why the pen failed no answer provided.

Helpful?
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About Novo

Novo is an online business banking platform designed to meet the financial needs of small business owners, freelancers, self-employed individuals, and consultants. Offering a suite of digital banking solutions, Novo provides its users with tools for easy invoicing, intuitive budgeting, real-time insights into their finances, and hassle-free funding options. The platform emphasizes simplicity and transparency, promising no hidden fees and providing a free checking account option for its customers. Targeted towards a diverse clientele ranging from marketing advisors and web developers to photographers and online retailers, Novo aims to support the growth and operational efficiency of small businesses through its flexible and forward-thinking banking services. The company assures the security of its users' funds with FDIC insurance through its partner bank, Middlesex Federal Savings, and safeguards personal and financial data with bank-level encryption. Additionally, Novo offers real-time fraud alerts and the ability to easily manage card security features. Through partnerships with industry leaders, Novo also extends exclusive deals and perks to its customers, further supporting their business success.

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