NCP National Car Parks Reviews

I made a mistake when parking and the wrong car was entered into the app. This would have resulted in a parking ticket. I realised my mistake when the parking session had ended. i contacted the chat function and Ky was able to help me to make make sure that I did not get a ticket. It was very much appreciated as it was my error.

After having problems obtaining a parking ticket, I contacted the NCP customer service team.Very helpful young lady listened to my issue, took my details and sorted it out within minutes, thankyou your service was excellent.

Fast and friendly service - resolved the issue I had in no time

Hazel was very helpful and dealt with my query efficiently

Helpful customer service. NCP great parking @ central spots and cheap prices.

A relatively quick resolution. However, a frustrating service overall. Having used a NCP car park, which clearly displays options to pay now or later, I chose to pay online later. Getting home, my registration number was not recognised and so I had no means to pay. I had to then contact customer services, with the resulting call lasting just over ten minutes, to explain the situation, pass my details, qualify the time at the car park, and then passed to another handler to take payment. Otherwise you risk getting a penalty charge if you don't sort within 72 hours. If paying later online options are not available at car parks, due to insufficient technology from NCP, then this should NOT be provided as an option. It should clearly state to ONLY pay on the app or at a machine. Very frustrating, and very expensive.

Heidi was very helpful and resolved my issue quickly & professionally.

Thank you for your polite reply to my query.

Great customer service. Thank you!

Anna Angelica was so helpful today. I paid for parking and only realised a couple of hours later that I’d entered my car reg instead of my daughters. Anna was efficient and helpful in sorting out my error. Thank you.

Rung NCP to ask for a receipt for the payment of the carpark spoke to VALERIE very rude I felt like I was wasting her time she was sighing as she spelt my name wrong maybe a bit of training needed on customer skills

Jay was extremely helpful, polite and managed to sort out my query/problem. He also sent an email to confirm what he had done which was excellent.

Entered car park five bhx in error , £9.50 to get out, ten days and counting no refund as yet. Why so long? Is there going to be any changes made for any other accidental entry? It should be easier than this. Locked in the car park , £9.50 to get out , no space taken. Anybody reading this the drop and go car park is below car park five, it was part of car park five awhile ago, used to be one hour free, now only ten mins. No barrier , camera monitoring.

Quick to answer the call, and fast in dealing with the problem.

Ky was very helpful with resolving my issue with typo in registration number. He was verg professional and kind. Thank you Ky!

Lucille was extremely helpful .

Sorted out my parking problem from yesterday without issue

Mabel was incredibly helpful and made the whole process smooth and easy. He was friendly, professional, and went above and beyond to assist me. I really appreciated his support—great customer service