Mobile Phones Direct Ltd Reviews

I am very pleased with the phone I received, the company seemed very thorough on security, the pricing was very comparable compared to orher companies, once identity was confirmed the phone was delivered the following day

Very simple & straightforward if only others could do that. Phone arrived quicker than I expected but not complaining. Would highly recommend this for anyone looking for a new phone.

I purchased a brand new iPhone 15. The phone arrived. I started the set up and the phone froze and became too hot to touch. I contacted mobile phones direct and was given no real help. Even though I had only had the phone for 14 hours I was told I would need to take it to an Apple Store even though I explained it was 40 miles away and would take over an hour. I was told if I returned the phone they would send it off and have it analysed leaving me with no phone. I asked countless times for a new phone to be sent out and said I would give the faulty phone to the delivery driver. They would not even consider this. My partner took the phone to the Apple Store for me and they were absolutely disgusted with the way I was treated and couldn’t believe I was not given a new phone. It was a software issue which was common with the first batch of iPhone 15’s so they said my phone had been sat in a shelf for almost a year !! I will not use mobile phones direct again and do not recommend them at all.

Very easy to order the device of your choice.Once the checks are completed and you filled in your details the device is sent to you very promptly. Thankyou very much.

Brilliant!

As always very easy ordering, great offers, quick delivery and fantastic customer service

Very easy to pick a new phone and keep your old number

Slick, fast and no hassle

They totally messed up everything they could and no one will take responsibility. I never received a phone or sim but they ported my mobile number anyway so my current phone was cut off! Managers don't seem to care and will not speak to me or call me back. Even tho the contract was already approved last week they carried out a second credit check for no reason when I expressly told them they are not to do anything more until a manager calls me. This is a serious breach and I'm complaining to the ico. Im fed constant lies about what's happening and then nothing happens. Head office don't answer the phone. Other 1 star reviews confirm that if anything goes wrong there is no interest in helping sorting it out. Avoid and go direct, you will regret it if anything goes wrong as you will have no help in resolving it. Check out the other mobile phones direct account on here with 30 negative reviews! They need merging so customers see the truth. Facebook comments are also shocking with many people having issues that are unresolved

Obviously the people taking the orders are from call centres in another country. Firstly I got refused credit. When we got to the bottom of it the agent had spelt my 1st name wrong so I had to send a copy of my driving licence as proof. Next I ordered a phone with them with 100gb of data. Mobile phones direct Sent the contract through with 30gb. When I approached them they didn't want to know. I contacted 02 who were extremely helpful and they increased my data as a good will gesture. Very cheap contracts but the agents are very unhelpful and don't want to help when things go wrong. Thankyou for your reply I keep on checking my O2 account and still have NOT received the extra data. Will you as a company inform me when this has been completed.

I'm super happy

Got a contract. 2 days later they cancelled due to a technical error and the phone was no longer available. HAD A EMAIL FROM DPD SAYING PHONE WAS ON ITS WAY, then at the last minute when it was due to be delivered they recalled the iPhone parcel. I now have Vodaphone contacting me saying I have a new contract. SORT YOURSELF OUT. Idiots. DONT ADVERTISE CHEAP DEALS AND NOT FOLLOW THROUGH

11 days and counting - no phone arrived. Credit check done, money taken , vodaphone contract and number happened - but no handset - keep getting fobbed off with excuses and no one every. does what they say they will.

AWFUL _ AVOID _ CAUGHT UP IN LIES AND DECEIT - 'IT'S BEING DELIVERED TODAY' , 'WE WILL CALL YOU BACK AT 2.30' , 'WE WILL CALL YOU BACK AT 3.45' , 'IT'S OUT FOR DELIVERY TODAY' , 'IT WILL BE DELIVERED BY END OF TODAY' , 'I WILL KEEP AN EYE ON TIS PERSONALLY ADN CHECK IN WITH YOU LATER TODAY' - ALL LIES FOR 11 DAYS NOW. . My son washed cars and saved up to buy a phone . We chose the phone - he got all excited - this was 11 days ago. I have a contract and a number with vodaphone - i have had a full credit check , the money is gone form my account, my vodaphone contract started 11 days ago - STILL NO PHONE - total lies every blooming day . !!! Its school holidays, my son has no phone and this company could not care less. Heartache and tears this end - !!! AVOID AVOID AVOID !!!

Mobile phones direct were extremely prompt with their response to my order. They required further information which I supplied and in no time at all it was sorted and my order was on its way. Very impressed. I have used Mobile Phones Direct a couple of times before and would definitely use them again.

Ordering was good great friendly service and thorough instructions on the deal I was entering into. Just waiting to hear when the phone will arrive to give a full review

Honest and helpful

They cancelled my order late-process due to their mistake. They cancelled so late the phone was at my local depot. This had a knock on affect of affecting my credit rating while looking for another phone. I'd ordered screen protector/covers etc I had to return etc. Honestly would not deal with again

Before I received my phone YOU cancelled the order, then YOU emailed me to say that I requested this cancellation. When I contacted you all you could tell me was there had been an error and that deal wasn’t available and it was just tough luck and nothing I could do about it. YOU also said it was just automated emails that you are allowed to send that are full of lies. I am still awaiting a call back and have an 11 year old autistic son who is not holding it together at all as this was what he picked. Poor service from the moment you got my money.