Super quick
Super quick, dealt with a query quickly and with no fuss. Third time I've used them.
8 months ago
Unfortunately there’s been a hic up on connecting my phone, and this hopefully will soon be resolved. I received the phone and it’s in very good condition, and a very good price
8 months ago
Very poor, disappointed. I was told the phone would be sent on a next day delivery (as I was going on holiday and required a new phone). It took over 1 week to come. Shambles.
8 months ago
My request was handled in a quickest way I experted the least. I was also happy with deal and all the accessories that came with the phone
Super quick, dealt with a query quickly and with no fuss. Third time I've used them.
Person 9n phone is incompetent i asked to update my 02 contract now im on 3 not wot was asked for also all I could hear was people in the background laughing and joking The lady was called Tiffany and was absoulte waste of time not happy at all I've been with 02 8 years I told her I was thinking bout leaving but was going to stay as might be handset see said can't do any deals.on 02 then out of no were I.hqve a 3 contract if it's no good it's coming straight back to you I've used mobile phones direct for years and this will be the last time I do
Great phone and process of changing contract was very simple and speedy
Very good company! Easy to order from quick delivery too.
Fast easy ordering, next day delivery, better deal than I could find elswhere + ao double wire port superfast charger and plug with deal
I prefer mobile direct more than any other companies. Thank you for trusting me.
Friendly efficient staff made ordering process simple.
Goodvery good and fast delivery
Can't fault the service you give
Helped me purchase new phone all explained thoroughly
Excellent service and best pricing, what else you need
Very reasonable prices. Easy to use website. Quick delivery.
Fast and easy service
I ordered my new phone last week and it said it would arrive by 11th July. It is now 15th July and it still says that my phone is not in stock yet. I was not told the phone was out of stock before purchase and I have no idea when it will be in stock.
Purchased 2 phones now through mobile phones direct and both times they have been easy to order and quick delivery. The people I've always spoke to have been polite, friendly and really helpful. I will definitely be purchasing all our phones through this company. Highly recommend
After coming to the end of contract, contacted Mobile Phones direct to try and go onto a sim only deal. Despite being with 02 for a considerable amount of time and having a contract via Mobile Phones Direct , they apparently do not offer this ! Pushy salesman tried to ask me to get a new contract/ handset despite me saying I didn't want one and was happy ... this happened 4 times ! I thought they were a great company when joined but sadly not. Why would you not want to keep a customer and not offer a sim only deal? This means even more faffing around as usual. Joe
Process was simple and good value for money.
Excellent company, very straight forward and quick and easy! Highly recommend!
A quick and simple process. Great customer service.
No phone call back as promised and very poor service
Based on analysis of 82 reviews rated 1-2 stars for Mobile Phones Direct Ltd
“YET I have to make sure it was done so called back in the afternoon as no notification was received or refund YET was...”
“I was told the phone would be sent on a next day delivery (as I was going on holiday and required a new phone)”
“Worst people ever to deal with”
“I purchased a brand new iPhone 15”
“I found the whole experience long winded from start to finish apply and had to pay a penny to verify my identity give...”
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Mobile Phones Direct Ltd is a leading online retailer specializing in mobile phone deals, offering a wide range of handsets from major networks. The company provides customers with the ability to compare various mobile phone options, facilitating informed purchasing decisions. With a focus on customer satisfaction, Mobile Phones Direct aims to cater to the needs of individuals seeking affordable and accessible mobile technology. Targeting a diverse audience, Mobile Phones Direct serves over one million customers, including those looking for the latest smartphone models, contract deals, and pay-as-you-go options. The platform is designed for a seamless shopping experience, featuring user-friendly navigation and a variety of payment options. By offering free next-day delivery, the company ensures timely service, making it a convenient choice for consumers in the UK looking to upgrade or purchase mobile devices.
Mobile Phones Direct Ltd receives high praise for its efficient service and user-friendly ordering process, with many customers highlighting the quick delivery and great deals on phones. Reviewers frequently mention the friendly and helpful staff, making the purchasing experience smooth and straightforward. However, some customers express frustration with order issues, particularly regarding delays in phone availability and miscommunication about contract changes. Instances of poor customer service, such as being placed on hold or receiving incorrect information, also appear in critical reviews. Despite these concerns, the overall sentiment remains positive, with a significant majority of users recommending the company for its excellent pricing and fast service.
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