Would recommend to everyone
Would recommend to everyone, quick and easy the whole process
8 months ago
Unfortunately there’s been a hic up on connecting my phone, and this hopefully will soon be resolved. I received the phone and it’s in very good condition, and a very good price
8 months ago
Very poor, disappointed. I was told the phone would be sent on a next day delivery (as I was going on holiday and required a new phone). It took over 1 week to come. Shambles.
8 months ago
My request was handled in a quickest way I experted the least. I was also happy with deal and all the accessories that came with the phone
Would recommend to everyone, quick and easy the whole process
Excellent service. Hassle free arrived the following day
Ordered late Monday night, dispatched Tuesday and arrived via DPD on Wednesday. As soon as it was dispatched I had texts from o2 updating my my upgrade so I didn't have to do anything. Phone even came with free charger, case and screen protector. I have had all my contract phones from mobile phones direct for the past 10 years or so now and always been perfect
I had my phone up and working within 24 hours of making my phone call to order it. The whole process was slick and couldn’t have been easier.
Good company and very helpful
Great service really fast and efficient Many thanks
Very happy with the service I received. I ordered what I thought was an upgrade with my current provider. I misread the very clear instructions and ordered a new contract. Totally my mistake but....very impressed with how quickly and easily I was able to correct my mistake. My new upgrade arrived and my contract was corrected without any fuss at all. Thank you. Will highly recommend.
Very helpful. Never used them before.
A good monthly price for the phone purchased. A small delay in processing the order but all resolved in good time. Customer service was great too.
Easy to deal with and the girl got me the best deal on my upgrade
I was refused a phone contract on my last application, but they were very diligent in explaining why. They were very speedy too
Nice phone quick delivery will use again
Lack of stock for weeks, zero communication, customer service promises you things,yet they don't deliver on it, complete haos. Avoid at any cost.
A smooth transaction from start to finish. I consider my S22 128GB Ultra phone and inclusive plan, good value and I am very pleased with my purchase. Not the latest version by far, but still a great deal for the price.
Quick and easy to order , phone was in stock so received it the following day , spoke to Ash who was exceptionally helpful. Would definitely recommend mobile phones direct
Excellent and fast
Excellent service 👍👍👍👍👍👍
Extremely good experience with Chris (I think) despite a series of failures to connect to my bank but he was extremely patient until the process completed.Excellent!
I have used mobile phones direct before. So I already knew the best deals would be with them. My previous contract had ended. I called mpd as I had seen one of thier deals on the website. The lady who dealt with me was brilliant. She sorted me a new contract as an upgrade with my current phone operator. Kept my number and basically had to do nothing. Phone arrived straight away and everything was up and running within a day. Super deal and super service. Well done mpd
The phone was a chines made
Based on analysis of 82 reviews rated 1-2 stars for Mobile Phones Direct Ltd
“YET I have to make sure it was done so called back in the afternoon as no notification was received or refund YET was...”
“I was told the phone would be sent on a next day delivery (as I was going on holiday and required a new phone)”
“Worst people ever to deal with”
“I purchased a brand new iPhone 15”
“I found the whole experience long winded from start to finish apply and had to pay a penny to verify my identity give...”
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Mobile Phones Direct Ltd is a leading online retailer specializing in mobile phone deals, offering a wide range of handsets from major networks. The company provides customers with the ability to compare various mobile phone options, facilitating informed purchasing decisions. With a focus on customer satisfaction, Mobile Phones Direct aims to cater to the needs of individuals seeking affordable and accessible mobile technology. Targeting a diverse audience, Mobile Phones Direct serves over one million customers, including those looking for the latest smartphone models, contract deals, and pay-as-you-go options. The platform is designed for a seamless shopping experience, featuring user-friendly navigation and a variety of payment options. By offering free next-day delivery, the company ensures timely service, making it a convenient choice for consumers in the UK looking to upgrade or purchase mobile devices.
Mobile Phones Direct Ltd receives high praise for its efficient service and user-friendly ordering process, with many customers highlighting the quick delivery and great deals on phones. Reviewers frequently mention the friendly and helpful staff, making the purchasing experience smooth and straightforward. However, some customers express frustration with order issues, particularly regarding delays in phone availability and miscommunication about contract changes. Instances of poor customer service, such as being placed on hold or receiving incorrect information, also appear in critical reviews. Despite these concerns, the overall sentiment remains positive, with a significant majority of users recommending the company for its excellent pricing and fast service.
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