8 months ago
Unfortunately there’s been a hic up on connecting my phone, and this hopefully will soon be resolved. I received the phone and it’s in very good condition, and a very good price
8 months ago
Very poor, disappointed. I was told the phone would be sent on a next day delivery (as I was going on holiday and required a new phone). It took over 1 week to come. Shambles.
8 months ago
My request was handled in a quickest way I experted the least. I was also happy with deal and all the accessories that came with the phone
Worse experience ever mobile phone direct made a mistake so they cancelled our order and we had already provided PAC code when we ordered so ended up losing our number and mobile phone direct were unhelpful
Fabulous support and great prices for mobile phone deals. Better than going direct to O2
Upgrade deal X24 months instead of the usual 36! - next day delivery, done.
Extremely helpful on the phone, sorted to keep existing number with same supplier. We had problems with e-mail but she persisted to get me sorted. Even phoned back when said they would, not many do this nowadays. All in great service.
This company is very well. Staff very friendly and helpful. Everything is going professionally and quickly.
3rd time I’ve used them always competitive on price and super easy to use will be back again in 24months
Had a problem with the phone but spoke to a girl called Tee who was so helpful and went above and beyond to help with my problem
Fast service from start to finish
Bought phone a week ago . It’s lost in transit - Dpd - so now have to wait up to 7 more days while investigates - another week without a phone - utterly ridiculous
Brilliant everything went smoothly very nice lady that i spoke to explained everything very clearly .thank you
So easy to use this site. No hidden charges, Cheaper than my old supplier, and a smaller contract length. Will definitely use them again.
Amazing customer service
Bought a phone for my daughter. Thanks to mobile phones direct I got an amazing deal! So happy I used this site
Quick and easy.
Very polite and offered me a good deal. I was really pleased. thankyou
Great service prompt responses so far everything is going well
This is the 2nd time I've purchased a phone through phones direct (ao) There is better deals out there but since taking the gamble from a reputable recognised company, a couple of quid difference makes sense. It's so easy and effortless, also ½ the price of going direct to a network! Even after negotiating. I was with # now switched to ########.its absolutely seamless to do. Great experience from phones direct (AO)
New phone, great deal, delivered next day
Really easy to place order online, and super quick delivery. Having issues transferring the old number over, seems delayed but think that’s more on Vodafone’s side
I would give 0 stars if I could. Sold me a refurbished phone!! BEWARE, phones on their contracts are not necessarily new. Note that it says no where on their website these phones are new. I’ve just checked the serial number of my phone and it’s refurbished. So, so angry. From the moment I started it, it didn’t feel right. It came in a fully sealed Apple box. Absolute crooks. Steer clear at all costs.
Based on analysis of 82 reviews rated 1-2 stars for Mobile Phones Direct Ltd
“YET I have to make sure it was done so called back in the afternoon as no notification was received or refund YET was...”
“I was told the phone would be sent on a next day delivery (as I was going on holiday and required a new phone)”
“Worst people ever to deal with”
“I purchased a brand new iPhone 15”
“I found the whole experience long winded from start to finish apply and had to pay a penny to verify my identity give...”
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Mobile Phones Direct Ltd is a leading online retailer specializing in mobile phone deals, offering a wide range of handsets from major networks. The company provides customers with the ability to compare various mobile phone options, facilitating informed purchasing decisions. With a focus on customer satisfaction, Mobile Phones Direct aims to cater to the needs of individuals seeking affordable and accessible mobile technology. Targeting a diverse audience, Mobile Phones Direct serves over one million customers, including those looking for the latest smartphone models, contract deals, and pay-as-you-go options. The platform is designed for a seamless shopping experience, featuring user-friendly navigation and a variety of payment options. By offering free next-day delivery, the company ensures timely service, making it a convenient choice for consumers in the UK looking to upgrade or purchase mobile devices.
Mobile Phones Direct Ltd receives high praise for its efficient service and user-friendly ordering process, with many customers highlighting the quick delivery and great deals on phones. Reviewers frequently mention the friendly and helpful staff, making the purchasing experience smooth and straightforward. However, some customers express frustration with order issues, particularly regarding delays in phone availability and miscommunication about contract changes. Instances of poor customer service, such as being placed on hold or receiving incorrect information, also appear in critical reviews. Despite these concerns, the overall sentiment remains positive, with a significant majority of users recommending the company for its excellent pricing and fast service.
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