Is Mobile Phones Direct Ltd a legitimate company?

Yes, Mobile Phones Direct Ltd is a legitimate company with numerous verified reviews. They have received a mix of ratings, averaging around 4 out of 5 stars based on real customer experiences.

Is Mobile Phones Direct Ltd a scam?

No, Mobile Phones Direct Ltd is not a scam. The company has a significant number of verified reviews, and while some customers have reported issues, many positive experiences highlight their reliability.

What types of products does Mobile Phones Direct Ltd offer?

Mobile Phones Direct Ltd specializes in mobile phones and related accessories, often providing great deals and promotions, as noted in several positive reviews mentioning good prices and included extras.

What payment methods are accepted by Mobile Phones Direct Ltd?

Mobile Phones Direct Ltd accepts various payment methods including credit/debit cards and possibly other options. Customers have mentioned a straightforward purchasing process.

What is Mobile Phones Direct Ltd's policy on returns and refunds?

Mobile Phones Direct Ltd has a return policy in place; however, specific details should be confirmed directly with their customer service. Some reviews indicate issues with faulty handsets, which the company aims to address.

Mobile Phones Direct Ltd Reviews - Page 7

David

1 reviews•New Reviewer

11 months ago

Great service,

Company doing great!! Fast response

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Andrew Foggarty

1 reviews•New Reviewer

11 months ago

Price error not being honoured

Placed an order on 2nd July which was confirmed credit check etc was passed. 3rd July received an email to say order was cancelled. Called and was told it was cancelled as the offer online was an error and no longer available. Complained and asked for a call back as wanted the price offered. The received confirmation of dispatch and DPD link for tracking, along with a welcome email confirming my new number and price as agreed. Assumed at this point all was resolved and company honouring price - not the case. Then advised when I called again this was an error and DPD had been advised to return to sender. T's and C's state that once a dispatch notice is sent a 'contract is formed. And price will only not be honoured if the mistake should have been 'obvious' to the customer...clearly not the case here! Still trying to get a call back from a manager, who I can only assume has a long list due to such poor service. Now received a welcome email from Vodafone confirming a 2 year agreement at the price offered,yet on another call to MPD today confirmed is cancelled and not being honoured. Will be taking this to the ombudsman if a manager call back doesn't resolve my complaint. Disgusting customer service.

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Tony

1 reviews•New Reviewer

11 months ago

Everything good …

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Stephen

1 reviews•New Reviewer

11 months ago

Top company

Top company. Bought a few phones from them now. Never refused and phones always arrive in good time.

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Janette Nye

1 reviews•New Reviewer

11 months ago

Good

Helpful andcm friendly

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Eileen Bailey

1 reviews•New Reviewer

11 months ago

She was patient and understanding

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Barbara

1 reviews•New Reviewer

11 months ago

The best offer I could get

I am very pleased with the way I was able to choose a new phone, including a subscription that satisfies me.

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SHANIE DAVIES

1 reviews•New Reviewer

11 months ago

Amazing and fast service

Amazing and fast service! Second time using this company and planning on using them many times after this !

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Michelle Mooney

1 reviews•New Reviewer

11 months ago

Brilliant

Quick delivery great service

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Emma Robertson

1 reviews•New Reviewer

11 months ago

Great customer service

Great customer service. The lady who took my call and dealt with my purchase was just lovely! She needs some sort of well done. I think she was called pearl.

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DAN

1 reviews•New Reviewer

11 months ago

CANCELLED MY ORDER DUE TO 'TECHNICAL ISSUE' - I.E. WOOPS WE GOT THE PRICE WRONG!

Order cancelled! What a joke - cancelled my order so left with PAC transferred and no contract!! Hi. We're sorry but due to a system issue, your order has been cancelled and the selected deal is no longer available. We have cancelled your order as quickly as possible, and a credit check has been completed, we are working towards removing this check from your credit file.

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philip smith

1 reviews•New Reviewer

11 months ago

Not very helpful placed order phone…

Not very helpful placed order phone showing in stock but then was out of stock no word from them very disappointed of there customer service

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Jonathan

1 reviews•New Reviewer

11 months ago

Very good

Very good indeed

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Hunter

1 reviews•New Reviewer

11 months ago

Awful service

Awful service. Ordered a phone through Money Saving Experts website for a contract phone. Got an email saying that Mobile Phones Direct has cancelled the order due to a failed security or credit check. How ever they refuse to give any details as to what specifically caused the failure. This wasn't even an expensive contract £15 a month and yet they clearly didn't want my business. Utterly dreadful. My credit is excellent AVOID AVOID

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