Mobile Phones Direct Ltd Reviews

Was quick and easy

The general processing and speed of the delivery of my upgrade iPhone 16 Pro was good but that's where it ends. Firstly, the phone was ordered through the handset updrade path. When the new phone arrived it also had a new SIM which I thought nothing of, I spent the morning transferring data and fitting the new screen protector and case, then attempted to transfer my existing O2 number to the new SIM, that's where it all went wrong. After spending around 1hr 20 minutes on the phone between O2 and Mobile Phones Direct, it appears this was processed as an additional SIM contract of which I would be billed additionally each month. Between O2 and MPD it seemed there was nothing they seemed to be able to do other than for me to process a return of the phone which I have now done. The outcome, over half a day of my time wasted along with a wasted £15 screen protector, a £15 case I have no phone for and £13.45 Royal Mail special delivery cost, then I may also be charged futher money from my upfront payment by O2, which I now have to wait 10 days to find out. A very poor and costly experience.

Really fast delivery

Nice person to talk to

Really friendly and helpful team on the phone, didn’t have the colour phone I wanted but gave me another option and it came the following day. Really pleased

It's a very great company I'm glad I went with three

Never had any problems whilst using this company

Quick and easy order of new phone and fast delivery.

After days of being transferred between mobile phones direct and 02 multiple times with no information since placing my order and Mobile phones direct blaming 02. I finally found out their system is broken and they cannot complete the order for at least a week. No information, no contact, nothing. Spent over 5 hours chasing the order. Genuinely the worst customer experience I've had. 0/10 would never use again.

Always great service and better value than buying directly from O2.

There was a good choice of mobile phone deals for me to choose from it was pretty straight forward to find what I was looking for Once I had decided on the phone and phone plan the rest was very easy to complete The phone arrived within a couple of days which I was delighted with and in future I will definately use mobile phones direct again and I would recommend this company to anyone because I am a very satisfied customer thanks !!

Excellent. Straightforward transaction tion. Very pleased

fast delivery, good quality products and excellent service!!

Really easy to upgrade fantastic deal and better then going through the network company direct.

I have ordered over 10 mobiles over the years and it was always a pleasure. Quick check with O2, fast shipping and very good deals. However this time I wasn’t able to log in to my account (couldn’t find the log in button) and then my details didn’t match. Nothing has changed so far so it was weird. Couple of safety checks and a bit more time and finally my order was accepted. I give 5 stars because Mobilephonesdirect is a reliable company with amazing deals but I would like my previous experience with them back.

Very professional and easy to arrange a new phone

Bought a new phone for my wife Good quick service, Kept me updated all the way through the process. Ordered one day delivered the next day Will use again when I get my new phone

Staff very helpful

Ordered a sim only,, stated next day delivery, contract started the day I ordered it and I waited, four days before I rang to find out where is was, was told the tracking number was to be sent to me by royal mail but I had received nothing, when I rang it was the usual non first language being English, the advisor was rude and aggressive, talking over me when I was speaking. Then I was told oh it's royal mails fault and delivery would be 3-5 days, I made then point the I'm their customer and not royal mails ( the sender is ) and finally I got a tracking number. At the end of the call I said goodbye and the advisor just put the phone down. I have the call recorded and a screen shot of " Next day delivery " before MPD try and post a corporate platitude. Update .... Corporate platitude as expected No complaint procedure when I called, I only asked for the complaints procedure, but had to explain myself again only to be told they would have to pass me to a supervisor, I gave up on the phone call and had to go to the parent company AO, and instead on dealing with it they passed it back to MPD who then proceeded to call me instead of dealing with it be email, wasting more of my time. Still no solution, instead trying to buy me off with £10 !!!! Website still not altered, I'm only left with trading standards