Mobile Phones Direct Ltd Reviews

Still haven't received my phone 15 days after ordering it and paying £130 upfront for a new contract. Never once was i told that the phone wasn't in stock and they then tried to palm me off with a different colour. Not a bit happy with the whole situation.

Very good service

Good experience

Website said they would pay “up to” £270 after I matched my 2 x iPhone 14’s conditions to their grading criteria & 5 days after posting I had £540 in the bank. Absolute pleasure to deal with compared to my previous experience with another company, see my review on them dated 4th & 10th June 2025).

Service and all was perfect 👌🏼🍀👍🏼 Thanks guys

Very happy with my purchase

Perfect service as always, been ordering from here for a few years now never had and problems and find them to be the best priced

The experience although slightly complicated with needing ID was great. I phoned up as the colour i wanted was out of stock and the call handler dealt with me with professionalism and politeness.

Update to my previous review. I have cancelled because Mobile Phones Direct were unable to put the situation right within a decent time slot. After more that a week of daily emails they were still unable to give a definite answer as to how long it would take for me to get the phone I ordered, I could only cancel and use another provider. I cancelled my order with Mobile Phones Direct, but I now have to wait 14 days for my own number to be returned to me.

The main gripe i had it took nearly four days to internally transfer my old number. Normally 24 hrs tops not impressed

Great phone. Super fast delivery

Quick service, good upgrade price

I have given 4 stars as I had to wait a while for my new phone due to awaiting new stock. Communication was very good, during a telephone call I lost the connection & was called back directly. I would recommend this company.

Mixed Experience – Great Phone Order, Disappointing Aftercare I had a great experience with the initial purchase of my mobile phone—everything was handled smoothly, and the customer service was excellent. However, the situation with an additional charger I ordered has been frustrating. The charger arrived faulty, and I was instructed to return it for testing and a potential exchange if a fault was confirmed. I followed the procedure exactly as directed, including paying £10 for Royal Mail Special Delivery. I was told this process would take 5–7 working days. Despite Royal Mail confirming delivery, I received no acknowledgment from Mobile Phones Direct after 7 days. When I contacted customer service, I was told the timeline was actually 10 working days, not the 5–7 mentioned in their email. The response was dismissive and unhelpful. After 10 days, still without confirmation of receipt, I contacted customer service again. This time, I was told the item had been received and was being “tested.” There was no clear timeline, but I was advised it could take another 7 working days—potentially stretching the whole process to nearly a month. I later received an email confirming the item had been traced and that I would be offered compensation for the delay. However, the email came from a "no-reply" address, and when I called for clarification, customer service couldn’t tell me how much compensation was being offered, when I’d receive it, or even the current status of the charger. I asked to speak with a manager but was only told to "take a refund" as a resolution. No clear answer was provided about the reimbursement of my return postage costs. To sum up: while AO is known for excellent customer service, Mobile Phones Direct has been extremely disappointing in this instance. If I were AO, I’d seriously reconsider any affiliation. I'm just relieved this was over a £30 charger and not a £500 phone!

Extremely disappointing experience with MPD. I was sold an iPhone advertised as "as new," only to discover it had a pre-existing fault that had been repaired before it was even in my possession. It took two weeks of chasing and a legal threat before they finally agreed to replace the handset. I returned the faulty phone nine days ago and have since received no update, no replacement, and no response. I’ve emailed three times with no reply and called four times, only to be told multiple times that someone would get back to me — they haven’t. I’m still being charged for a phone I no longer have, and MPD has done nothing to resolve the issue. This level of service is unacceptable. I will now be taking legal action through the Small Claims Court. Buyers beware — if anything goes wrong, MPD will not support you.

Positively find mobile direct just so easy to deal with and no issues through the years I’ve used them for my and my 3 children’s phones.

My order was out of stock so a member of staff rang me to say they was no longer doing that so sent me the newer one.

Good selection of phones and good prices

I got the phone i wanted on o2 cheaper than o2 could manage. So all good there. But what annoyed me... When I placed my order. It clearly stated delivery withing 4 to 7 days. When I tracked my order. It stated awaiting stock. So I contacted them, only to be told they didn't have my phone in stock in the colour I'd ordered or any other colours. 0 stock and they couldn't give me a time frame for delivery. This wouldn't have been such an issue, but my phone had died and I needed a replacement ASAP. It arrived approx 13 days after I placed the order. In my opinion, you should be told at the time of ordering that the item is out of stock. I did say this to them but just got the usual scripted reply. Would I use them again. Yes. But would call to check stock levels 1st.