8 months ago
Unfortunately there’s been a hic up on connecting my phone, and this hopefully will soon be resolved. I received the phone and it’s in very good condition, and a very good price
8 months ago
Very poor, disappointed. I was told the phone would be sent on a next day delivery (as I was going on holiday and required a new phone). It took over 1 week to come. Shambles.
8 months ago
My request was handled in a quickest way I experted the least. I was also happy with deal and all the accessories that came with the phone
Pearl was so helpful and made the experience of ordering my new mobile phone so easy and fun. Pearl was very friendly and clear with all of the information she gave. Thank you Pearl.
I was talked through the process easily
First new phone on a contract. Had looked into everything but some technical bits were beyond me. Chris in Sales was extremely helpful, pleasant and knowledgeable. He didn't treat me like an idiot but made sure I understood his explanation to my queries. Very happy with the service and would highly recommend Mobile Phones Direct to anyone purchasing their first contract phone.
The ladies on the phone was extremely polite and patient. Very friendly and was super helpful with everything, explained all the things that were needed. Definitely would give her 5* just dont remember her name.
Good communication regarding process of order.
When I ordered a new phone for myself I mentioned to the sales advisor that my son was also out of contract and that I would need to place a second order in a few days. When the second order was placed it got cancelled as I have not paid a bill. I would have to wait for 3 months before I could place an order for another phone. This was no mentioned by the first advisor at all. I even phoned O2 who said this was a rule by them and there would be no problem having a second phone. This is just AO policy and nothing to do with them. So be warned if your family is all due at the sometime DONT use AO
At the time of my order 4-7 day delivery advised. 7 days after my order I chased. Advertised product is not stocked. I can offer this alternative. Call handler 'Will call you back tomorrow latest'. No call back. At this point the delivery lead time changed 1-2 weeks online for new orders. 14 days after order I chased again, still no stock. I can offer this alternative. Order now cancelled - poor, poor service. Advertising not ASA compliant. Selected this online retailer based on previous AO experience. Never again and will think twice about future orders from AO as this the latest experience to go from for the group.
It's a good company good price
Very easy to order. Staying with same provider so did not even need a new SIM card. Cannot believe the deal is £20pm cheaper than if I go to O2 direct!!!
Very Good service 😊
Helpful customer service
Fantastic Deals & Seamless Experience! I recently purchased a phone through Mobile Phones Direct, and I couldn't be happier with the experience. The website was easy to navigate, making it simple to find the best deal. The ordering process was straightforward, and my phone arrived quickly, exactly as described.
I have used MPD for a number of years, Customer service has always been great! Took a few days for my phone to be in stock, however communication was great. Best iPhone deals on the web.
Really helpful staff member who was able to talk through various options in an unhurried manner and was able to set me up with a great deal.
YOU GET A QUICK SERVICE AND THEY KEEP YOU UP TO DATE ON YOUR ORDER VERY HAPPY WITH THE SERVICE
Great experience start to finish thank you
Very helpful and patient staff who made the lengthy process as easy as possible
The website was easy to use, making it easy to find the phone and plan which was right for me. I received notifications at all stages from purchase to delivery, can’t fault that! Shipping was super quick and the whole experience was painless!
Fantastic deal compared with main network provider. And Mobile phones direct did all necessary network contacting.
Easy website to navigate, straightforward process, great phone
Based on analysis of 82 reviews rated 1-2 stars for Mobile Phones Direct Ltd
“YET I have to make sure it was done so called back in the afternoon as no notification was received or refund YET was...”
“I was told the phone would be sent on a next day delivery (as I was going on holiday and required a new phone)”
“Worst people ever to deal with”
“I purchased a brand new iPhone 15”
“I found the whole experience long winded from start to finish apply and had to pay a penny to verify my identity give...”
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Mobile Phones Direct Ltd is a leading online retailer specializing in mobile phone deals, offering a wide range of handsets from major networks. The company provides customers with the ability to compare various mobile phone options, facilitating informed purchasing decisions. With a focus on customer satisfaction, Mobile Phones Direct aims to cater to the needs of individuals seeking affordable and accessible mobile technology. Targeting a diverse audience, Mobile Phones Direct serves over one million customers, including those looking for the latest smartphone models, contract deals, and pay-as-you-go options. The platform is designed for a seamless shopping experience, featuring user-friendly navigation and a variety of payment options. By offering free next-day delivery, the company ensures timely service, making it a convenient choice for consumers in the UK looking to upgrade or purchase mobile devices.
Mobile Phones Direct Ltd receives high praise for its efficient service and user-friendly ordering process, with many customers highlighting the quick delivery and great deals on phones. Reviewers frequently mention the friendly and helpful staff, making the purchasing experience smooth and straightforward. However, some customers express frustration with order issues, particularly regarding delays in phone availability and miscommunication about contract changes. Instances of poor customer service, such as being placed on hold or receiving incorrect information, also appear in critical reviews. Despite these concerns, the overall sentiment remains positive, with a significant majority of users recommending the company for its excellent pricing and fast service.
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