Lyca Mobile SE Reviews

Sämsta telefonbolag jag träffat, kundservice som tvingar dig att ringa flera gånger för byte till nytt esim, varje byte till ny sim, ditt telefonnummer ändras och du förlorar alla pengar du har på det numret. Aldrig med dem igen.

These are scammers, beware. I bought what I thought would be a prepaid card. But it turned out to be a monthly subscription that was impossible to cancel. I tried talking to them several times, they promised refunds everything, but instead they kept charging me on a monthly basis. I ended up cancelling my bank card and getting a refund from my bank. DO NOT BUY ANYTHING from them. THEY ARE SCAMMERS!

Lina was very nice and helpful.

Webbsidan föreslår att du ska aktivera ditt tillfälliga nummer och paket för att "njuta" tjänsterna medan du väntar på ditt nummerflytt (dvs du egentligen förlurar ca halva av ditt månadspaket i praktiken). Att ansöka om nummerportering från mobilen, omöjligt, lättare från datorn men man aldrig får någon bekräftelse att det har gått igenom, man ska prata med någon stackars kundtjänstmedarbetare som ska bara skapa ett ärende där du aldrig får någon som helst återkoppling (man får bättre info från den gamla operatören). MMS inte ens aktuella, önskar de hade skrivit om det på webbsidan så man är medveten om vad som gäller innan man väljer dem som operatör. Vid ångerrätt, man väntar i veckor för att få sina pengar tillbaka, de säger att numret ska vara kvar tills återbetalning går igenom, så man måste spendera mera utan någon ersättning. I andra ord, man följer deras långvariga processerer varenda gång, är tvungen att stanna kvar och spendera, annars pengarna behålls av operatören. Låter det vettigt för dig som vill ha ditt nummer hos dem, gör så på egen risk. En stjärna för denna operatören känns verkligen för mycket, nu ser jag att dem fick endast 12% på dåligaste betyg, antar att de raderar dem omdömen eller folk bara går vidare utan att skriva något. Håll dig gärna bort från Lyca, för din egen skull!

The staff provided excellent support and assistance during the call and helped to resolve my issue.

Obviously the cheapest option, but I believe their customer service neutralises it. Ordered a SIM which was stolen on the way and I received an empty envelope. Here is how every customer service call has gone: 1. can we verify it is you? 2. Can you spell your entire name for us? Like you are in the US army Delta, Tiger etc. 3. No no, obviously we cannot have your phone number, email or address with us. Spell those out too. 4. Obviously we cannot tell you whether the SIM has been activated or that someone is using it. 5. We can send you a new SIM? Fine? After several weeks of waiting, the SIM doesn't arrive. Call again, repeat the above procedure. Get the same answers. Every call with them is just the customer service person sighing deeply at everything you say. The responses are blunt and rude. Avoid at all cost.

Good customer care experience, acee 38544

So flexible service to customers, great experience by using Lyca. Fast response on live agent. This is my greatest experience on mobile operator ever.

It was Great experience with Sandra! She was very kind and humble, (Sandra) 30275

Thank you very much, you helped a lot LINA

Number transfer to new eSIM was easy. ACEE was helpful, easy to discuss with and fast. Great support from her, especially since I contacted them a few times already since being a customer.

Lina helped me, it was very useful

Lina was just so helpful, thank you, Lina! ❤️

Toppen best

I am extremely happy with the customer service provided by lyca mobile - Sandra. I was trying to activate my SIM card online and I faced some challenges. Sandra was really patient is understanding my concern and supported with the activation. It was also a very smooth process. Truly appreciate her help and amazing customer service!!!

Up until recently, I was thinking about how good Lyca is and what a great deal they offer. I've been using them for three months and was very happy with the connection and the service. If it wasn't for what they did I would genuinely be giving them a 5* review. Be warned, they are SNEAKY and will overcharge you at first convenience. When I linked my credit card to the account for automatic top-ups, Lyca charged me **170 EURO** for data usage within 48 hours. Admittedly, it was my fault for not checking if the usual 10 Euro p/m bundle was renewed, so I got caught out, but to charge so much money sneakily is quite disgusting of them. Years ago, I faced a similar hick-up with O2, and they were happy to refund me, given it was a first-time error. Lyca's customer service could not care less. "Computer says no" - that's what you get.

I am extremely dissatisfied with my experience with this company. I have been a loyal customer for a considerable period, but a recent issue has left me frustrated. After my SIM card was damaged, the company advised me to switch to a new SIM card. Unfortunately, it's been a month, and I'm still unable to use my SIM card due to a technical error. This error has also prevented me from accessing the 5-month data package that was included in my one-year plan. I've reached out to their customer service four times, enduring long wait times in the queue each instance. Despite speaking with four different representatives, the issue remains unresolved. Each call resulted in the creation of a new support case, but there has been no effective follow-up or resolution. The continuous escalation of support cases without any tangible results is not only inefficient but also incredibly frustrating. This experience has significantly diminished my trust in and satisfaction with the company.

awesome , ACEE solved my problem in minutes , i was struggling to sort it out. thank you so much for the support

They took my money in November 2023, the transaction failed and they have not refunded the transaction as of to-date, 5th Jan 2024. They keep giving the SAME excuses saying "technical issues". DO NOT BUY from them, they are simply CROOKS. Update 9th Jan: Finally refunded. Thanks to Trustpilot being a transparent platform, my 2 months of contacting customer service did not address anything but grief but posting on Trustpilot works!