I got a quick and satisfactory solution…
I got a quick and satisfactory solution from Lina. Lyca bundles are quite confusing and expensive

10 months ago
The customer service representative who helped me was very knowledgeable and helped me with the issue.
10 months ago
Ordered a sim card and a prepaid plan. Upon completed payment the site returned a page with "Internal Server Error". The transaction was successfully completed (confirmed on my credit card statement... See more
10 months ago
Katastrof ,ringer kundtjänst kan knappt sitt egna jobb
I got a quick and satisfactory solution from Lina. Lyca bundles are quite confusing and expensive
Good, I met Lina and she helped me a lot.
Lina was really good, informative and quick
Good. solve my problem
Helpful and polite
Quick and effective solution in switching the plan.
Very quick and helpful response from Lina.
Good experience. Clearly explained the query.
Fast, precise and useful information helped me
Immediate resolution by agent Bilal
Jag är jätte glad med era kundcenter via chatten. Jag har fått en fantastik bra chatt och service av era kollega Lina som var proffs på hjälp och guide.
Bilal has good knowledge about different options and he has suggested good options. Thanks Bilal.
i had an issue with re-charge my bundle and Lina helped me really nicely and smoothly. Thanks for the support.
The support executive Lina was very helpful and patient
Really helpful and nice
The agent helped me promptly with my question
I was assisted by an agent called Lina. She was very patient, polite and helpful. My issue was finally solved with her assistance by getting my lost SIM and old number swapped to a new SIM.
Lina was really of great help
Bilal was quick and provided information with clarity. Thanks
My issue was solved
Based on analysis of 107 reviews rated 1-2 stars for Lyca Mobile SE
“Customer support is very much unavailable, hiding behind a prerecorded message claiming "longer times than usual"”
“Upon completed payment the site returned a page with "Internal Server Error"”
“Ordered an e-SIM, payment cleared, but I received nothing”
“Although the standard response time is claimed to be five working days, I’ve waited over two weeks with no real resol...”
“The price is affordable”
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Lyca Mobile SE is a telecommunications company that specializes in providing prepaid mobile services, including international calling and high-speed data plans. The company offers a variety of kontantkort (prepaid SIM cards) designed to cater to customers looking for flexible and affordable mobile communication options without long-term contracts. Targeting both domestic and international users, Lyca Mobile enables customers to make low-cost calls within Sweden and abroad. The company also supports E-sim technology, providing modern solutions for customers seeking convenience and efficiency in their mobile connectivity. By focusing on competitive pricing and straightforward service offerings, Lyca Mobile SE aims to meet the diverse needs of individuals who prioritize cost-effective communication solutions.
Lyca Mobile SE receives a mix of feedback from its users, with a notable 77% of reviews being positive. Many customers praise the helpfulness and efficiency of the staff, highlighting representatives like Bilal and Eccee for their knowledgeable assistance in resolving issues quickly. However, significant complaints arise regarding the reliability of the service, particularly concerning the functionality of SIM cards while roaming, which has left several users frustrated and inconvenienced during travel. Additionally, issues with the webshop and customer support accessibility are frequently mentioned, with some customers reporting difficulties in canceling their plans and receiving timely responses. Despite the positive experiences shared by many, the recurring negative themes suggest that improvements in service reliability and customer support are needed.
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