Life Assure Medical Alert Reviews

Your customer service is very nice.

Since my seizure I'm thankful for the medic alert and the alert staff have been understanding about my false alerts

My last experience occurred because I leaned against the edge of the table and the alarm went off when contact was made. I was very embarrassed upon explaining this. The responder was very polite and made sure I was not injured.

I appreciate your good service

Just the confidence that having the medical alert gives and the promptness even when it is a false alarm. So far, no actual falls have been detected, but there have been a number of times that they said "fall detected" when there wasn't one, the most understandable being when I knocked the cord of the charger and it fell on the floor. There was one occasion I did fall in the garden on the complex when pulling a tall weed and it suddenly let go. I wasn't hurt and was trying to get turned into a position where I could get up without wrecking the garden too much when two neighbours happened to come by and helped me up. I just had a scrape on my knee. I guess, if I really needed help or it was more serious, I could have pressed the button. That is the reason for not giving five stars, since the fall didn't get detected. It might have been because of the proximity of condo units on both sides. I am afraid this is now not a useful review for you.

We live in rural Alberta 20 miles from EMS. With the device we are using with GPS, capabilities, it is very reassuring my husband is easily located when out around the farm using the App on my cell phone.

Nothing went wrong, since I moved to my new address I haven't plug in the unit

Quite a long time to respond to a call, this was just a test but could have been serious. I have to call to see if the service is working. Other companies do regular calls to check on clients.

Great people to communicate with,and when I’ve set the alarm by accident, the message came through right away. 👍

Have not had to use it for an emergency situation as yet. It is comforting to have it available in the event of an emergency as I live alone.

The staff at Life Assure are always friendly and polite. Whenever I've had to push the button on my medical alert pendant they've always responded fairly quickly. I recommend this company and their products.

OK sometimes my husband accidentally drops his devise and they always call him to make sure he is ok I feel great because if I am at work I know that someone is there to care thanks team

I called Life Assure to change the first person to contact during a medical crisis, while I was out of town. When I returned I called again to have Life Assure put my name back on their list as the first contact. However, the information given for my absence had not been registered. No crisis occurred while I was away but it made me wonder how things would have turned out if a crisis had been called in. I was encouraged that Life Assure called me back to make sure that they made the correction for contact person after I pointed out the failure to record the original change of contact.

I find if I have to call you that you are very quick at answering so I feel more relaxed and comfortable in my home knowing how easy it is to get help if I need it. My family also feel better knowing I have you to call on. I am glad that I have you to depend on.

It’s a great device to have in my home every senior should have one. It was very useful when I felled and fractured my ankle, I called for help and got it right away. 👍🏾👍🏾🙏🏾

Very Quick response even when a false alarm. Very pleasant staff. GREAT price

I have accidentally hit the button a couple of times. When they answer immediately, they are very polite and do not make you feel foolish for doing so.

Great Assistance. A few times I have accidentally activated the device and each time the operator has been very understanding of this mistake. I also feel secure having this device handy as I know help is quick to respond. I also feel I get good value for the price.

The setup of the monitor was quite simple. One phone call and all done.

Staff always patient & helpful