Life Assure Medical Alert Reviews

Revision. Pam the manager reached out after our 1 star review and she was very understanding and understood our frustrations. She has assured us, that she has spoke with her team in regarding our situation and had recommended that if they have a query such as ours they are to reach out to management instead of leaving us frustrated and without service. Pam responded in a timely manor via email to our concern. We stand behind your product for our elder mother as it give us and her reassurance.

So far the Life Line has worked fine

The response was amazing. Within seconds I received a call, to make sure I okay. Shortly after that I received another call to ensure everything was okay. I immediately called my family, who live provinces away, and are on my list as contacts. They were more than pleased with the rapid service. Thank you so much. I have referred your several of my friends.

You offered me a $50.00 Tim Hortons certificate for a avideo review whicjh I did and have not received the certificate. If you are not going to fulfil your promise then don't offer it.

You are very good to respond

So far my experience has been fine. I haven't had to use it so there isn't much to review.

my requirements were looked-after satisfactirily

Works great however would be nice if the ribbon for the neck was not as wide.

Everyone I have spoken with at Life Assure has been so caring and helpful. It is a wonderful product that provides you with total peace of mind.

Arrived quickly and was easy to set up. After 2 false alarms we know it works!!

It’s a good product

Good knowledge help over phone and have had several tests in house and garage to make sure it works okay even after shower...would recommend to friends we have who are in same situation. Thanks for being there and Canadian owned.

Everytime I call my questions are always answered and to me the staff goes the extra mile to help

I won The device I activate it when I can stop calling me

We are swapping my mom's device to the wearable one on her wrist. The old device was shipped a week ago, which we had to pay for. They have not reached out to me to let .e know if they got it or if the new device has been shipped. Also, the app is not working. It will not load. I do not like how customer service is closed on the weekends. I will probably call in the morning to find out about the delivery of the devices and about the app. I would like more communication and better hours. I do not feel it's right to have to pay for the shipping. The normal device is way too heavy for my mom to hear around her neck.

Very unhappy with my initial contact with this firm. I left a message requesting an urgent quote and in the meantime got a quote from a competitor, which was all I needed. I thenreceived FOUR subsequent calls from Life Assure trying to sell me products, when each time I told them I had received the information I needed, and did not need further information. After the second call I asked them not to call me back again, but I got two more pressuring calls. This kind of aggressive marketing is very unprofessional in my opinion.

I just got the service and am very happy with the feeling of safety it gives me. It was crazy at first, as it kept going off; but your people did a great job answering; and ensuring me I was not a bother, that after a few days the system would recognize my habits and all would be good. They were right, it’s been great ever since.

Customer Service, when I had any questions, was amazing each time I needed to speak to them! It was wonderful not having to go thru so many hoops to talk to someone live. Plus, speaking to someone who was not with a heavy accent, so easier to understand and be understood, also appreciated! Pendant is easy to setup, test out and to be understood how to use by anyone including my 92 yr old uncle. Another plus, you don’t have to have a contract and can unsubscribe at any time with no penalty. I would highly recommend this company. 👍 One thing I’d like for company to include with the info provided is how often you can expect to have to charge the battery. (Pendant does warn you when battery is getting low, though.) That is one question that was answered when I called customer service. 👍

Scammers who do high pressure sales tactics to vulnerable seniors. They sent out a unit, which she never opened or used, then charged her $89 a month for two months. She ordered on Nov 14, did not recieve until after Christmas due to Canada postal strike, yet still being charged. Had to cancel her credit card to prevent them from charging again, since online reviews indicate that though they indicate once they have their unit back they cancel the service, customers are still are being charged sometimes months afterwards.

It’s was going well. Was recently charged yet found my device not working Sensitive device so wondering why wasn’t going off so I then tested it and found it wasn’t responding Wouldn’t you receive a notice? Wouldn’t you receive