I am pleased overall but I have problems setting off the fall alarm.
I am pleased overall but I have problems with accidentally setting off the fall alarm. It happens a couple of times a week.

Over a year ago
Someone always answers my button and follows up even if pressed in error.
Over a year ago
I made an inquiry on my Mother's behalf and ended up getting a high pressure sales call several days later. I made it clear, several times, that I would review the information (which I asked be emaile... See more
I am pleased overall but I have problems with accidentally setting off the fall alarm. It happens a couple of times a week.
Mom wears it every day and whenever she is out! It’s that little piece of safety that makes her feel protected and comfortable just in case she takes a fall.
Did a check to see if device was still working. Efficient response to my contact by device.
I have not had an emergency, however I activated the device in error. I had an instant response. I am very pleased.
I needed the phone number to update my account I got it corrected.
Hello 🥰 What I absolutely appreciate is sometimes I loose my balance and my alert necklace is pressed, the response is so quick and polite. I just wish it wasn't as large as it is. I cannot recall the date that it happened but I remember the way I was treated with respect.
I have accidentally pressed the button and the persons answering were always very nice and understanding when I apologized for bothering them.
Every time that I have contacted Life Assure, I spoke with amazing and caring staff who were exceptionally helpful and knowledgeable. I love the comfort and ease to know that they are one alarm away. I also take my medical alert when driving and when going for walks.
Always making sure that I'm ok even when I accidentally push the button.
They have been there immediately when I accidentally hit the call button and the one time I fell out of bed. When I responded in the allotted time, it was followed by a phone call. The responders are very polite.
Quick response, alert employees. Absolutely first class
My experience is great knowing, I have something to save my life.
I have not had to use the service but I do know that when my belt-clip alarm falls, I am told to advise if it was in error. I'm assuming that a real fall would also be answered as quickly.
I have always received the best of service and the customer service people I have spoken to were friendly, Informed and professional. Thank you for your service.
Efficient staff, good service
Representative very understanding and compassionate. Prices reasonable.
First, I will say the response from Life Assure is immediate when the “help” button is pushed. What I would like to see is exactly when the alarm is off the cradle. As someone who monitors my mother at times from the app, it appears she is not wearing the alarm but my sister who is with my mom says she is?? The “Location” Will end at say number 10 and I have to hit it a few times to see where number 1 is.
There when I needed you.
I’m very impressed all year with my medical alert necklace!! I wanted their best & can travel anyplace while wearing it !! Great staff !! Never a problem since day one, almost 2 years ago!! I get piece of mind for me n my family & it’s looks good also !!! I would recommend this necklace & company to anyone 👍👍👍❤️
Excellent service, professionnel. Thank you. Very impress of services. Thank you. Richard
Based on analysis of 20 reviews rated 1-2 stars for Life Assure Medical Alert
“The single most annoying customer service in the country”
“System never worked correctly would go off even if my husband hadn't fallen, very difficult to turn off the sound”
“System never worked correctly would go off even if my husband hadn't fallen, very difficult to turn off the sound”
“The single most annoying customer service in the country”
“My wife called this company to get some basic information and pricing”
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Life Assure Medical Alert specializes in providing medical alert systems designed for seniors, enabling them to maintain their independence while ensuring their safety. The company offers a variety of products, including the Classic Home Medical Alert System and the Premium Mobile Plus Medical Alert System, which are tailored to meet the needs of elderly individuals who require immediate assistance in emergency situations. Targeting older adults and their families, Life Assure emphasizes its commitment to user-friendly solutions that facilitate quick access to help. The company operates without long-term contracts or hidden fees, providing a risk-free guarantee to its customers. By focusing on the unique requirements of seniors, Life Assure aims to enhance the quality of life for its users through reliable medical alert technology. For more information, visit their website at lifeassure.com.
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Reviewers consistently report positive experiences with Life Assure Medical Alert. Customers often highlight life, service, great, life assure. A minority mention drawbacks around call, device, called, unit. Overall sentiment is strongly positive with an average rating of 4.2 stars across 163 reviews.