KLM Royal Dutch Airlines Reviews

Our bag was damaged during the flight (one wheel came off and was lost). Followed all instructions from airport staff and on KLM website and handed the bag in for repair (as per instruction), kept all receipts, baggage tags, etc, then filed a claim for compensation. Was told by KLM customer service that they couldn't help us because we didn't have a photo of the damaged bag (since we already repaired it, again, per instruction). Called customer service, same answer. Apparently airport staff's damage report that showed what part was damaged, and repair shop receipt that showed one part had been replaced, wasn't enough for them to believe us? Super weird for such a big company to care more about a few euros for a repair (that THEY told us to do!) than keeping customers happy. Can NOT recommend.

This was an excellent airline. The staff on board was nice and very professional. Me and my dad were flying the regualer economy class but every person in the flight was given a bag of cheasechips and a bottle of water for free, it was wonderful. If you wanted you also got a free sandwich☺️we had a great experience with this airline

They damaged my luggage with equipment and then asked me to go with that luggage around the city to find out if some shop can repair that luggage... Every time they are asking the same information about the bank, I think their Indian tech support just sit there just to irritate me. Before the flight I was denied with boarding and their phone service said "just stand and wait before the desk", after 20 minutes (10min before gate closes) I rang one more time and understood that nobody is taking care of me!!! They just did nothing and said me to stand before the desk.... Very good that New Castle airport has its own support and they helped me. Klm - never ever again.

Går ej att byta namn på resenär. Går att få info från förseningar Byter till ett senare flyg utan att ge kompensation. Av de 100 senaste flygningar så är detta ett bolag som inte borde finnas.

KLM har personal som kommer sent (det var åtminstone det dom skyllde på) varpå flyget får ställas in. Med en voucher i handen får min fru själv jaga tag på ett hotell med två små barn i släptåg. Dagen efter är dom ombokade med air france. Detta plan är försenat för att sen bli inställt pga tekninska fel. Över ett dygn senare går nästa flyg hem kraftigt försenat. Under all kritik, undvik flyga med dessa skitbolag om ni kan.

ansvarslös företag

1st flight delayed by nearly 2.5 hours missed my connecting flight from Atlanta to Manchester. Struggled to get any help from KLM eventually after a lot of stress they got me another flight to Amsterdam. This flight was then delayed. the in flight food and service was terrible on the journey. Arrived at Schipol airport and now told I have an 8 hour layover for my flight to Manchester. I was told they could not change it as I had a checked bag which is rubbish. And there was a lack of empathy. Got to my gate for my final flightafter it changed 3 times and now this flight is delayed by nearly two hours as well. So I will have been stuck at the airport for 10 hours now, no food no water and no explanation when I asked the lady at the desk if the latest delay. Absoloutly appalling and this has cost me two train tickets now, and I will now have to get an expensive uber as there is no way of getting home as I have missed the last train. Terrible airline will be seeking compensation for this.

Resa Göteborg till Florens. Försenade ut fr GOT 12.05 pga att dörrarna på flyget TILL GOT inte hade gått att stänga så dom fick byta plan. Ok. Flög via Amsterdam och fick ombord info att Florenskärran hade ställts fram till strax efter kl 15 så vi skulle hinna. Det gjorde vi också och kom iväg. Vi kunde däremot inte landa i Florens pga dåligt väder så vi hamnade i Bologna istället. Där mötte bussar upp och körde till Florens. Utöver bussarna fanns inga levande representanter eller support. Det tog 90 min innan bussarna kunde åka, detta pga pisslångsam bagagehantering. För just vår del hade långsamt känts bra för vi fick inget bagage alls. Hos Lost & Found sa dom att det fick vi reklamera på Florens flygplats eftersom det var dit vi egentligen skulle... vi vägrade och tvingade dem att skriva en rapport/claim. Fick då info att väskorna var i Amsterdam men skulle ankomma samma natt. Kul. Gav adress till hotellet och bussades till Florens. Ingen rep med, ingen vid ankomst och inte så mkt som en flaska vatten bjöds. Tog spårvagnen från Peretola flygplats till city och gick sista kilometrarna i ösregn. Taxi var inte att tänka på. Flygplatsen hade nämligen varit stängd för all trafik sedan innan kl 15 samma eftermiddag och väderleksprognoserna hade haft röd varning för häftig åska och skyfall med start från kl 10 samma förmiddag. Dom hade fått rätt. Lägger oss pissblöta utan tandborstning. Hade ätit middag lika pissblöta i våra reskläder likt luffare på ett tågflak och vaknade i ren misär utan annat än våra fuktiga skor och t-shirts. Vår claim hade "uppdaterats" till att väskorna var i transit sedan kl 23 kvällen innan. WhatsAppar med den mest urbota korkade Bot jorden sett maken till ( KLM's kundservice ) som ställer tusen idiotfrågor innan den även vill ha ditt IBAN. Lovar sedan personlig återkoppling som aldrig sker. Krälar i mina smutsiga och blöta kläder ut när Italien vaknar kl 10.30 och får tag i tandborste, kallingar o en tischa. Hinner precis duscha och klä om innan utcheck kl 11. Inget bagage, ingen återkoppling. Claimar på nytt i KLM- appen som inloggad. Den ställer samma tusen frågor men kommer med nytt besked då den är klar - att mitt bagage nu saknats i mer än 21 dgr. Jaså? Och? Vaffan - ringer dem. Får tjuoentusen "knacka in frågor" innan det meddelas att jag blir kopplad till en operatör i Albanien och om jag vill veta hur det påverkar min integritet enl GDPR så finns info på KLM hemsida. I övrigt informeras att väntetiden beräknas till 10 min. Jag ger upp efter 28 min. Åker till flygplatsen. klockan är nu 15. Frågar Lost & Found om ärendet. Får info att väskorna är under utkörning och ska komma till vårt nästa hotell (vi har hyrbil och en rutt runt Toskana viljen vi delgav vid claimen) kl 14. Intressant, för en timme sedan? Ringer hotellet, inga väskor. Får ett nummer till budkillen, han talar inte engelska men är uppenbart otrevlig ändå och gör sig rolig över hur långt det är till vår nästa by och att det lär dröja, men dom är på väg. Struntprat. Vi når hotellet kl 20 och inga väskor. Får hjälp av receptionen att ringa svälthjärnan (aka budkillen). Han säger då att dom kommer "innan 11 imorgon". Nu är det natt två utan ett spår av bagage. KLM går inte att nå. Det finns inga levande människor på det bolaget. Bara ljugande diton, sannolikt uträknat sluga för att resenärer inte ska våga eller vilja/ orka ta tillvara sina rättigheter när dom schabblar. Dessutom - som en direkt käftsmäll efter varje försök att nå dem - kommer det bums ett automatgenererat reklammail plus en förfrågan att delta i deras kvalitetskontroll,,, Tjena. Det har jag gjort. Fantamej!!!

I bought an online ticket £848 and cancelled immediately. KLM issued an e-ticket with payment details described. KLM NEVER DISPUTED THAT I WAS ENTITLED TO A REFUND, in fact they put in writing in several emails they had refunded me. However the REFUND WAS NOT RECEIVED, my bank PROVED it never got refunded. This has been going on 7 months. Now KLM are saying they never even took the money from my bank account in the first place. My bank can prove they did take the money. I AM TAKING KLM TO COURT, my bank can PROVE FROM COMPUTER BANKING SYSTEMS THAT KLM DID TAKE £848 FROM ME AND PROVE THEY NEVER REFUNDED ME. Yes it will cost me a lot of money but when I win in court KLM will have to refund all legal expenses.

KLM vad har hänt? Flyg från Schiphol till Skandinavien är ju en katastrof. Talar om B1 till B8 Gate "bunkern" en trappa ner. 3 fungerande info skärmar för 16 avgående. WC som är under all kritik. Underbemanat så personalen blir helt överväldigande av resenärer som behöver hjälp. Bunkern har gjort sitt vi har haft många år tillsammans men nu blir det inga mer flyg med den routingen mer. KLM skärp er och boarding där nere är ju som ett starkast vinner. Vill absolut avråda från. Gate B1-B8 Bunkern, inte att blanda samman med B på ovan sidan. KLM vad hände?

Jag skulle flyga hem till Sverige med KLM från England (via Nederländerna) och checkade in till flyget på flygplatsen (BHX), men nekades då ett boardingkort. Det visade sig bero på att flyget var överbokat, enligt KLM personal på flygplatsen. Andra lämpliga KLM-flyg samma dag var också överbokade och jag blev hänvisad till KLM:s telefonsupport (AirFrance) för att lösa problemet. Telefonsupporten ville dock inte hjälpa till, utan jag fick istället höra anklagelser som att jag "hade inte checkat in i tid", trots att jag hade en bekräftelse på en lyckad incheckning. Hanteringen och bemötandet var besynnerligt och under all kritik. Jag hade nämligen inte gjort något fel, utan situationen hade uppstått till följd av att flygbolaget överbokat flyget och vägrat ge mig ett boardingpass för att åka med– trots att jag hade checkat in. Jag har inte fått någon ersättning från KLM, trots att jag inte gjorde något fel. Flera andra KLM-resenärer blev strandade på samma sätt som jag vid detta tillfälle. I efterhand har jag läst om liknande berättelser där KLM-resenärer har vägrats boardingpass/påstigning p.g.a. överbokade flyg och blivit hänvisade till en AirFrance-telefonsupport som inte hjälper till överhuvudtaget. Det hela ger därför bilden av att flygbolaget som sätter detta agerande i system. Jag kan inte rekommendera KLM (eller AirFrance) efter detta.

I have been dealing with an incredibly frustrating situation involving KLM for the past eight months. My baggage was lost during a flight from Tbilisi to Belgrade, with a transfer in Amsterdam. Despite multiple attempts to resolve this issue with both KLM and Georgian Airways, I have not received any satisfactory answers or solutions. KLM claims that Georgian Airways is responsible, while Georgian Airways says they never received my baggage because KLM handed it over to the police. However, the police have confirmed multiple times that they do not have my baggage. This constant back-and-forth has been extremely stressful and unproductive. To make matters worse, KLM has refused my request for compensation, citing my "country of residence," despite knowing that I am a refugee. This is not only unfair but also a clear violation of international regulations such as the Montreal Convention, which holds airlines responsible for the baggage throughout the entire journey. As a business class passenger, I expected my baggage to be handled with care and my complaints to be addressed seriously. Instead, I have been met with misleading information and a complete lack of accountability from KLM. I have reached out to various authorities, including the police and the Ombudsman of the Netherlands, but the situation remains unresolved. I am now turning to Schiphol for assistance, hoping they can help rectify this issue. I urge KLM to take immediate responsibility for my lost baggage and provide the compensation I am entitled to. This experience has been incredibly disappointing and has severely damaged my trust in KLM.

good service

I was on a flight to Edinburgh from Amsterdam which was cancelled and had to stay in the airport overnight with no food or drink it was freezing cold,and I am disabled no staff were available to question I was treated like dirt I rang the company for an apology did they not give one I was shocked at the attitude so egregess this is how they treat disabled people people could have their lives put at risk by this airline avoid them at all cost

They really are the worst airline I’ve ever used (including budget!). I flew from Birmingham to Quito via Amsterdam and KLM lost my luggage (they left it in Amsterdam). On arrival in Ecuador on Friday morning I was a woman alone and I was tired, upset and worried. The KLM airport staff were unhelpful and didn’t explain anything or offer me any help. It was only when I actually started crying that they promised they’d fly my luggage out the next morning (Saturday) via Air Europa. They wrote the details down for me. The luggage was not flown out as promised. As far as I can tell no attempt was ever made to do so. I don’t know if it was a genuine attempt to help that just didn’t work, or a lie to get me out of the airport. But the result was the same - no luggage and no idea what was happening. I eventually got through to staff on KLMs WhatsApp. They tried to be helpful but always seemed very confused. They couldn’t say why my luggage hadn’t been flown out as I was promised or when it would arrive. One part of KLM seemingly had no idea what another part was doing. Luckily at this point I’d joined my tour group and the tour leader was able to help. If it wasn’t for him I don’t think I’d ever have seen my luggage. KLM finally managed to locate and get my luggage out to me. But, as it was now Sunday, they wouldn’t get it to me until Monday. So I paid for a courier to get my luggage from the airport to me (I was several hundred kilometres away) and also because I had no confidence that KLM could actually do what they promised. On arrival home I made my claim of approx £350 which didn’t cover all the costs I incurred because of KLM but was what I had receipts for. But they have only reimbursed me just over £200 and so I'm financially poorer as a result. Despite having receipts KLM refuse to reimburse all my costs and they’re flatly refusing to pay for the courier (they say they’d have got my luggage to me eventually which I dispute). The communication has been extremely poor. KLM are not replying to my emails and totally ignoring my tweets. If they do reply, they ignore the specific points I raise and just send me an unhelpful standard, stock response. The flights were average, I’m flown on better airlines, I’ve flown on worse. Losing my luggage was unfortunate but i get that it happens. But I think KLM staff deliberately misled me at Quito airport. And I have lost money because KLM won’t reimburse me for my costs. So, avoid KLM and use an airline that can be trusted and that doesn’t treat its customers with such contempt. EDIT - I’ve just had a response to my latest email. They seem to be saying that because I complained about KLM losing my luggage I cannot now complain about KLMs subsequent response to that compliant! They really are appalling.

Ställde in planet 36 timmar innan avgång och undviker att betala ut ersättning enligt EU-bestämmelserna och rekommendation från Konsumentverket. De svarar inte på mail och inte på upprättat ärende. Oseriöst bolag som bör undvikas.

Ik wacht nog altijd op mijn geld. Dat duurt nu al 4 maanden. Klantenservice gooit gewoon de telefoon op de haak!

Worst airline ever. You might be lucky once or twice but in the end KLM will screw you over, take my word for it.

Do not trust this scamming klm company, I asked if I could book my pet on these particular flights, 3 times I asked I was told definetly I can and to book my flight first and then call back to book my pet, so I did snd then 2nd agent told me ok my pet is,booked on, confirmed it, he also told me I just need to bring in soft pet carrier, so I called next day to confirm the pet carrier to make sure I had the correct one, after that it was call after call I was making as,all the agents,were extremely rude and told me my pet was not allowed even after I told them but it was confirmed by agents and the only reason I booked this flights is because agent told me I could, agents kept hanging up on me were full of cheek rudness, I demanded my full refund and insurance I paid as they downright lied and scammed me out of money and they refused to refund my payment when they were lying and at fault, also when I checked my bank account they have actualy took double the payment also and point blank refused to refund me, my solicitor is suing KLM for compensation and more as I have now suffered pain in my heart and panic attacks made worse even though my pet was a cat and emotional support pet I even said I would pay an extra seat or put him in the hold they refused to help me and just lied cheated and robbed me out of money, I did call to confirm before I booked and also after and they lied, my solicitor wrote to ceo and omnibus man and we are going the full road to sue this fraudulent company

Det sämsta skitbolaget ever. En fotbollsresa från Arl till Nantes. På 3 avgångar lyckas de missa att skicka med 6 av 26 väskor ena gången och 1 av 2 väskor andra gången. 3e gången blev vi 3tim sena hem. Allt inom loppet av 3dgr. Flygplatsen i Nantes lovar att köra ut bagaget. Vilket de inte gör. Så vi får åka och hämta. Och dålig Engelska pratar de överallt man försöker kommunicera. Värdelöst!