KLM Royal Dutch Airlines
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They damaged my luggage with equipment…
They damaged my luggage with equipment and then asked me to go with that luggage around the city to find out if some shop can repair that luggage... Every time they are asking the same information about the bank, I think their Indian tech support just sit there just to irritate me. Before the flight I was denied with boarding and their phone service said "just stand and wait before the desk", after 20 minutes (10min before gate closes) I rang one more time and understood that nobody is taking care of me!!! They just did nothing and said me to stand before the desk.... Very good that New Castle airport has its own support and they helped me. Klm - never ever again.