KLM Royal Dutch Airlines
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Damaged our bag and didn't pay compensation
Our bag was damaged during the flight (one wheel came off and was lost). Followed all instructions from airport staff and on KLM website and handed the bag in for repair (as per instruction), kept all receipts, baggage tags, etc, then filed a claim for compensation. Was told by KLM customer service that they couldn't help us because we didn't have a photo of the damaged bag (since we already repaired it, again, per instruction). Called customer service, same answer. Apparently airport staff's damage report that showed what part was damaged, and repair shop receipt that showed one part had been replaced, wasn't enough for them to believe us? Super weird for such a big company to care more about a few euros for a repair (that THEY told us to do!) than keeping customers happy. Can NOT recommend.