KLM Royal Dutch Airlines
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Extremely Disappointed with KLM's Customer Service
I have been dealing with an incredibly frustrating situation involving KLM for the past eight months. My baggage was lost during a flight from Tbilisi to Belgrade, with a transfer in Amsterdam. Despite multiple attempts to resolve this issue with both KLM and Georgian Airways, I have not received any satisfactory answers or solutions. KLM claims that Georgian Airways is responsible, while Georgian Airways says they never received my baggage because KLM handed it over to the police. However, the police have confirmed multiple times that they do not have my baggage. This constant back-and-forth has been extremely stressful and unproductive. To make matters worse, KLM has refused my request for compensation, citing my "country of residence," despite knowing that I am a refugee. This is not only unfair but also a clear violation of international regulations such as the Montreal Convention, which holds airlines responsible for the baggage throughout the entire journey. As a business class passenger, I expected my baggage to be handled with care and my complaints to be addressed seriously. Instead, I have been met with misleading information and a complete lack of accountability from KLM. I have reached out to various authorities, including the police and the Ombudsman of the Netherlands, but the situation remains unresolved. I am now turning to Schiphol for assistance, hoping they can help rectify this issue. I urge KLM to take immediate responsibility for my lost baggage and provide the compensation I am entitled to. This experience has been incredibly disappointing and has severely damaged my trust in KLM.