KLM Royal Dutch Airlines
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KLM SCAMMING LYING COMPANY
Do not trust this scamming klm company, I asked if I could book my pet on these particular flights, 3 times I asked I was told definetly I can and to book my flight first and then call back to book my pet, so I did snd then 2nd agent told me ok my pet is,booked on, confirmed it, he also told me I just need to bring in soft pet carrier, so I called next day to confirm the pet carrier to make sure I had the correct one, after that it was call after call I was making as,all the agents,were extremely rude and told me my pet was not allowed even after I told them but it was confirmed by agents and the only reason I booked this flights is because agent told me I could, agents kept hanging up on me were full of cheek rudness, I demanded my full refund and insurance I paid as they downright lied and scammed me out of money and they refused to refund my payment when they were lying and at fault, also when I checked my bank account they have actualy took double the payment also and point blank refused to refund me, my solicitor is suing KLM for compensation and more as I have now suffered pain in my heart and panic attacks made worse even though my pet was a cat and emotional support pet I even said I would pay an extra seat or put him in the hold they refused to help me and just lied cheated and robbed me out of money, I did call to confirm before I booked and also after and they lied, my solicitor wrote to ceo and omnibus man and we are going the full road to sue this fraudulent company