Ford Rental at John Grose Reviews

I knew the car I wanted and I shopped around. John Grose were able to offer the best deal. The sales agent,Adam Hills kept me informed about the car I had ordered and its journey through the build process. The handover was smooth and painless, made quicker with the use of online tools and very informative about my new purchase. I am very happy with the car and very happy with the service. I shall return again even though I have to travel 65 miles to get there and there are numerous other ford agents before John Grose

Well treated thanks

The staff were very helpful and accommodating. As a driver with additonal access needs was brillaint to have the support in place up to and including helping move items from old car to new.

Specifically John Grose Peugeot In Ipswich, and even more specifically Luca Blackburn!! Choosing a new Motability car was made super easy with Luca. He is knowledgeable and has the best customer service approach. From the first contact right through the application process, and delays and changes beyond his control, he made it a very smooth journey. This guy deserves a gold star (and a ££bonus) For an excellent experience this is the place to go.

I picked up my new Ford Fiesta yesterday and couldn't be more happy. From start to finish, Alex (Read) was amazingly helpful, knowledgeable and all around amazing! 5* customer service at all times :)

The sales person was very good and i would recommend him to friends and or family member if they wanted to buy a car. However the pre delivery inspection in readiness' for collection was poor, The supplied number plate mounting plate was not fitted to the car and left in the boot, When i asked why i was told they sometimes fit them and not others. The front number plate was screwed onto the bumper incorrectly by drilling random holes and not using the correct mounting holes in the bumper plus it had been fitted off center and way to high. i didn't notice the fault until a few days later and then took it back to the dealers who said i don't know why they did that, and took it away and fitted it correctly with a new Number plate as the original one could not be used as the fixing holes were in the wrong place to mount it correctly, i now have random holes in my new cars front bumper where the number plate was fitted wrongly in the 1st place. plus when i had a good look around the car when i got it home on the day of collection, there were lots of plastic protective film still covering a number of pieces of interior trim on the inside of the car which i removed my self. needless to say i am somewhat disappointed with the PDI along with now having random holes in the front bumper where the number plate had been mounted incorrectly.

I Have used John Grose Group for a few years now buying vehicles through the Ford Privilege scheme. They never disappoint on delivery. The customer service and the handovers of vehicles is very efficient. 5*

I was expecting a long delay when ordering my latest car from John Grose Lowestoft. It came after 10 weeks and it was ready to pick up on the agreed date. Matthew was always there to provide updates at every stage of the process. Excellent service.

As a long-standing customer of the service department, in mid July I received the email with the latest new car offers including the relevant prices and potential arrangements for the Fiesta Trend. As this was timely to an impending need for a sudden round trip to Scotland starting 21 July, I started a conversation with the chat box and was introduced to Salesman Alex Farrington, leading to a productive visit to the showroom to meet Alex, and then a purchase on the 18/19 July. As this is the first brand new car I have purchased, and we are 79 and 80 year olds, this was a potentially stressful undertaking, but Alex took great pains to ease us into the process and the details. Both he and the car turned out to be great for us, and I was therefore very happy with Alex, the deal, and the Grose sales environment. Following our subsequent 1400 mile round trip there are still some details of the instrumentation and Ford Pass environment that we shall be following up on, which Alex has offered to help us with, so overall we are very happy with the Grose environment and the care we are receiving from Alex, and are happy to call this a 10 out of 10 experience. Colin Bannister

We want a new Ford Kuga and went to Lookers Ford in Colchester. No one gave a dam about us so walked out. Came to John Grose and we were welcomed in and offered a drink straight away and was welcomed by Aaron who went through everything with us. Sorted what we wanted and ordered the car. Aaron left but Josh took over and it all went smoothly and we got the car before we thought. The collection and hand over was faultless. Would I recommend John Grose of course I would they were fantastic.

From the first contact with John Grose to picking up our new Ford puma we were given 5 star service. We dealt with Jacques who went above and beyond to find the car we wanted and was extremely helpful and informative throughout our journey to purchase a brand new car.

Hello, I would like to say thank you to James H for spending the time to show us an absolutely stunning Ford Puma , and we will be back . Philip Medler.

I received my vehicle through the motability scheme, everyone was very helpful from the test drive to the final order.

Very easy good communication all as expected very pleased

We drove over to the Peugeot garage at John Grose Ipswich on Wednesday 2 - 8 - 23 to view some 208 cars .Luca Blackburn the Sales Executive came out for another job ,but said hello .From there on in we had a brilliant experience in purchasing a car .Luca was polite informative but not at all pushy . We asked for a test drive and he gave us as much information as we wanted .We took enough time to make our decision without any pressure at all .We decided there and then to purchase a car. From there on ,the process was explained in easy stages and and really informative .We arranged to collect the following Wednesday. The day before collection Luca phoned to check if we were ok .We were all sorted our end and he said the car was all sorted his end .The day we arrived to pick up our vehicle we were greeted by our shiny new purchase parked outside the showroom with a poster in the window informing us that this was our car ready for collection and hoped we would enjoy it .Luca then met us and we were offered drinks and the final paper work was signed ,we then all went outside to go though all the information we might need to know about getting the best experience out of our car . Luca was really good ,patient and a pleasure to deal with and went out of his way to make buying a car a great experience . We would highly recommend Luca Blackburn at John Grose to make your time in purchasing a car a great experience . He is a credit to the company x

Friendly welcome at dealer, different models shown and explained well. After choosing car the features of that particular model were demonstrated the way to connect phones etc. shown. Altogether a very good experience.

Just collected my Ford focus from John Grose Ford Lowestoft I would like to thank Gary the salesman for all his help with the purchase of the vehicle. He sent me a personalised video of the car arranged a test drive and I never felt any pressure at any time to purchase the vehicle. We agreed a price a date for collection and all went well . Thankyou Derek hannah

Following an insurance payment I needed to find a new car quickly as the hire car cover was about to lapse. I met with Jacques Damant for about an hour on Saturday 29th July and collected my new car the following Friday. Every part of the process was handled swiftly and smoothly. I have dealt with Jacques and John Gross before and would be happy to do so again.

James Honeywood dealt with the sale and was very approachable, efficient and thorough. We had a hiccup with a discount from John Grose that we couldn't have in the end but James did all he could to ensure this had the lowest impact possible on the overall cost. He also answered any questions or queries I had very promptly.

James Cutter at John Grose Ipswich was absolutely a professional sales gent. He was answering any, honestly any questions I had without give me hard time. It was the best customer service I had the last year and I feel very pleased having the chance to speak to him. He is very kind & helpful, answering his phone & emails on a very reasonable time, he knows for what he is talking about, and gives good advice. Thank you for the fantastic customer handle experience James!!!