Ford Rental at John Grose Reviews

Salesman Luca Blackburn was very helpful and reassuring throughout the whole process.

Great service. Extremely friendly and helpful, made buying my Niro easy and straightforward. 4 stars as the car had some scratches that were not picked up in their checks. But 5 stars for taking the car back and removing them. Really friendly, experienced team helping us through the process. Highly recommended.

The total professionalism of John Grose was 2nd to none, we were made to feel so welcomed at the Woodbridge branch.all the staff were so helpful. Our salesman Ryan Goldsmith, kept us updated all the way through the process of collecting our new car through email and telephone calls, and even a video message on the day we viewed the car! He is a credit to the company and we would happily return to John Grose again for future purchases.

James H and the team managed to complete a quick turn around for us on a car. Communication was excellent and each step of the process was explained in detail. Highly recommend!

Alex at john gross could not have been better perfect in every way would highly recommend him

Great customer service, friendly and knowledgeably staff. Always a good experience when ever I visit.

From start of the process to getting our brand new car loca looked after us He kept us up to date every month until the final day our car was ready thank you so much peugeot .

ADAM HILLS WAS EXCELLENT FROM START TO FINISH. VERY EASY TO COMPLETE, SMOOTH OPERATION AND PICKED UP FROM THE STATION. 10 MINUTES TO COMPLETE IN STORE AND OFF IN MY NEW FORD KUGA GRAPHITE TECH. THANK YOU. DAVID.

Thanks to the Woodbridge branch of John Grose who helped me with my purchase of my car. The branch has a great personal atmosphere. Finally, thanks to Jack for his patience.

What can I say but 10/10 Matthew was a lovely young man not only polite and welcoming but very knowledgeable about the car we were buying. Kept us updated along the way and gave a perfect handover. Thanks again Matthew Gill & Chris Martin

Thank you for the superb customer service I’ve just received when I purchased another vehicle from John Grose Woodbridge. Stuart Morgan went out of his way to help me and i can’t thank him enough for making returning one vehicle and collecting another seamless. He’s a credit to your company - thank you.

I was treated as though I was the only person that mattered, just as it should be but I give you top marks because I could not have been treated better.

It was great to be welcomed and looked after so well by Ben. His easy, knowledgeable style made purchasing a new vehicle a joy. He covered all details required and made sure we were happy with our new car.

Excellent service from start to finish.Also contact with the salesman to check that your happy with the car.Also answered any questions I had.

We have just bought a Ford Puma from John Grose and we were very pleased with the service from start to finish. We were shown a car online that was in the Ipswich branch. There was no problem in bringing it over to the Lowestoft branch where we had a test drive and went on to purchase it. Gary Day looked after us and arranged everything. Really pleased with his help and advice. Would definitely use them again.

Recently collected a Kuga PHEV from John Grose that we purchased with seamless assistance of Adam Hills who was excellent as ever. Expecting to return for more of the same in 2026. Many thanks 👍🏻

I didn’t have to do anything. James my helper guided me through all the steps. I was very happy with my results. He made my experience easy. Thank you.

Recently purchased a used car from John Grose Woodbridge. I was helped by Stuart Morgan who was very professional. Always felt that my business was appreciated. A great little car dealership. A totally different atmosphere to John Grose Ipswich. Well done to the manager at Woodbridge.

The whole process of purchasing a car from the Ford store at Ransomes Europark in Ipswich was a very smooth one. Charlie Johnson the person we dealt with was very informative every step of the way. We cannot fault any part of this service. The staff were all very polite and friendly and there to help in any way. Thank you Ford store.

We have received excellent customer service from Evan with the purchase of our transit custom van. He was very polite & responsive to any queries along the way.