Ford Rental at John Grose Reviews

Always a pleasure dealing with John Grose. Efficient, friendly and would highly recommend.

salesman was patiant and helpful plus he was thoughtful towards our needs

From the initial visit to the collection of the new Ford Puma car the care and information was excellent and very comprehensive.

Really easy to deal with, no high-pressure selling. Outstanding customer service

I have returned to John Grose over the last 6 years and purchased 4 x cars during that time. Each transaction was dealt with by helpful and knowledgeable staff. The most recent being Jacques, from the sales team. Couldn't fault him at all & hope he is still there in a few years time.

Patrick is a very helpful polite guy, kept everything updated and always kept me in the know

Matthew Naylor looked after us well he explained everything we wanted to know and more and the delivery time was ahead of schedule.

I have now bought five vehicles from John Grose over a six year period. Throughout each transaction they have achieved a consistently high standard of customer service. Emails and phone calls are responded to quickly and effectively - questions are answered with detailed accuracy. I wouldn't hesitate to recommend them to anybody.

I needed a new car quickly as I’d had an accident! James sorted everything within a week including delivery, first class customer service oh and loving the car. Thank you!

From start to finish Gary made everything simple and fast. I travelled just over an hour to purchase a Ford fiesta from Gary. He managed to fit in with all my odd timescales with work and made the purchase go through in under an hour. 10/10 customer service Highly recommend Will be staying in contact for future cars!

Alex on the mobility desk was so helpful. He was so patient and kind, and helped find the perfect car to my mobility needs. Car arrived on time, so happy with it, it’s beautiful.

First class service from Al.

Thanks to Al for his excellent service, for arranging a new Ford Puma, after I only had two weeks to give my Motability car back, for personal reasons. Al was very patient and looked after me brilliantly. Nothing was to much trouble, and when I picked the car up on 14th Nov explained all features of the car. Thank you Al for wonderful service

A big thank you for repairing my Peugeot 508 Louis was commendable at reception as was the lady who gave our car back

I was well looked after and had so much help in picking car as disabled.and am so happy

The sales staff have been exceptional and answered all our questions in a friendly and helpful manner. We are delighted with our Kia Ceed and I absolutely love driving it.

I found purchasing a new car from John Grose a very straight forward painless experience from start to finish. Adam Hills in new car sales was more than helpful, responding quickly via phone or email to answer any questions or queries I raised. Great work guys, keep it up.

I’ve been buying cars from John Grose at Ipswich for nearly 25 years and they always provide great service. I’ve tried using other Ford dealers and they just can’t seem to match the straightforward buying process. Thanks Jacques for the latest car, look forward to the next one.

First class experience even though we moved 150 miles away from Ipswich we returned to purchase our third car from the always helpful James Honeywood

A colleague recommended we buy a car from you and even though it is a 6 hour round trip, we are so pleased we did. Incredible service and we will definitely buy our car from you again. Thank you