9 months ago
I had purchased 3 jet packs for my family travels in Europe while I was in Europe. I probably should have bought the jet packs before I left the states but I had TMobile and figured I would be fine w... See more
9 months ago
Randy was super helpful. WIll use JetPac again!
The CS was patient and detailed in explaining to my pack confusion appearing on my Jetpac app. After several whatsapp sent, my worries were lifted and I must say this chat helpdesk is very helpful in real time situation. Thanks Randy!
Lanne is a goat fr. He/She helped me within 30 minutes and now im connected to the internet. Youre in good hands if your helper is Lanne🙏🏽
Honestly they're customer service is incredible, so easy to access with a quick what's app message - they start automated then if that doesn't help they instantly transfer me over to an agent! It was 12am and they still serviced me with what I needed. A plus plus from me!
Ferlene was very helpful and resolved my issue shortly.
I have some issue while I'm installing the esim, but the support team extremely patient walk me through to resolve my issue. Especially thanks to Ferlene.
Very good value with great coverage. I had an activation issue but Randy quickly helped me resolve it.
Fast and precise, solved issue
A very fast response from Lanne who understood my question perfectly.
Great customer service, at any time. All doubts were solved quickly! Besides, an excellent product for my daughter's traveling. Great coverage with 5G & 4G where she is moving, so it works flawlessly!
I had a problem with installing eSIM, but after short chat on Whatsapp with the helpdesk it was solved
The CSR, Ianne, was very helpful in resolving my issue. She was proactive and gave very clear instructions which resolved my issue immediately
Ianne explains my situation clearly and solves my problems efficiently.
geweldige service! ik had twee esims gekocht,.maar kreeg er een niet geinstalleerd. Een mailtje gestuurd naar de klantenservice en binnen no time kreeg ik een bericht terug met een nieuwe QR code en nieuwe instructies. daarna werkte de installatie van de esim uitstekend. Vervolgens bleef Jetpac met mij in contact totdat het probleem was opgelost. Hoe goed het echt functioneert weet ik pas over twee weken als ik in het land van bestemming ben. Maar voor de aankoopprijs en de service een dikke 10!
Spent about an hour of my holiday trying to get an esim to work. Frustrating process. Useless app. WhatsApp help sent new QR code but still no data. No success in the end. Very annoying. I would avoid.
I was looking for a reliable esim for my trip to Thailand. I stumbled across JetPac Travel and they had reasonable prices. I purchased 3x packs and gifted 2 to my family members the night before the flight. The activation was very simple but we encountered an issue with sim error, 2 sims were unable to activate when we landed so I decided to contact the helpline. My experience with the helpline was extremely smooth! Jay first greeted me and helped me sort out the issue within the first 10 minutes and I had no further issues the rest of my trip. They are very responsive and thorough, replaced the esim almost immediately. I then requested for invoice and receipt at the end of my trip, was helped out by Randy and everything was completed within 5 minutes. Overall, I would purchase from Jetpac again despite the initial tumble.
The instalation of the esim was not so smooth and I was having connection problems, however, I contacted them on WhatsApp and my problem was solved very fast, Theresa was very helpful and knew exactly what was the problem. So overall im very happy with this. And internet works great now.
Very helpful in assisting an issue I had - whereby my previous phone with the Jetpac e-sim installed broke and I was helped to transfer it to my replacement device. Quick responses and sorted my problem within minutes.
Ianne at the support desk helped me promptly and efficiently and was very friendly.
Ianne was very good communicator and tells me what to do and we solved everything she or he is the best.
Nel helped me immediately and had it all sorted within minutes!
Based on analysis of 14 reviews rated 1-2 stars for Jetpac Travel eSIM
“Absoluut misleidend”
“Refused to refund for useless eSIM”
“QR code gets sent to your email and you’re told to scan that”
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Jetpac Travel eSIM is a digital service provider specializing in international travel eSIM solutions. The company offers travelers a convenient way to access mobile data while abroad, eliminating the need for physical SIM cards. By providing flexible data plans, Jetpac enables users to stay connected seamlessly during their journeys, catering to both leisure and business travelers. Targeting individuals and families planning to travel internationally, Jetpac's services are designed for those who prioritize reliable connectivity without the hassle of traditional roaming fees. With a straightforward online platform, customers can easily purchase and activate eSIMs from various global carriers, enhancing their travel experience while ensuring they remain connected. For more information, visit www.jetpacglobal.com.
Jetpac Travel eSIM receives overwhelmingly positive feedback, with customers praising the exceptional service and the effectiveness of the eSIM technology. Many reviewers highlight the helpfulness and professionalism of the support team, noting quick resolutions to issues and friendly assistance, particularly when navigating technical challenges. Users appreciate the competitive pricing and the ease of purchasing eSIMs for international travel, often reporting smooth experiences in various countries. However, some customers express frustration over misleading pricing during the checkout process and occasional connectivity issues, particularly in specific locations. Despite these criticisms, the overall sentiment remains highly favorable, reflecting a strong reputation for customer service and product quality.
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