Jetpac Travel eSIM Reviews

With an upcoming trip, I purchased 2 global esims for my kids. At the time of purchased I realised that I only attached one of the esims to one of the kids and not the other, so one of the esims was in my email account. After dealing with the every helpful (and extremely patient) Theresa via Whats app she was able to transfer the esim from my account to my child.

I bought two Packs for Australia which worked very well no issues. I then travelled to New Zealand and had a couple of issues with my pack and they were very helpful. I was given a full refund and then I bought another one and it has worked incredibly well. I have had 5G in some very remote places on my camper van trip round New Zealand. Would recommend, the CEO dealt with my issue right away! Thank you for helping me with my trip! ☺️

There were a few troubles getting it to work, but Ianne was super helpful and amazing and we got it all figured out. Overall works well and does what it needs to accomplish :)

Lanne was excellent and helped me sort out my problem with my app very quickly and efficiently

The response was quick and filled in all the details I needed

Got a problem with one of the packs i buy, chat with NEL, good help, solve in 10 minutes. Good company

I used the service twice. The first time it worked fine from the start. The second time the phone was not connecting to the network. I spoke to Randy via WhatsApp and in less than 5 minutes he resolved the issue. Excellent customer service. I will use them again whenever I need to.

Randy is really helpfull. A troubleshooting is complicated and need to reinstall esim for 2 times. Finally connect with 5G network in Phuket.

Thanks Ferlene for sorting out the problem with connecting to Jetpac. All sorted now 👍

My data stopped working on my travels abroad which was particularly inconvenient, however Nel was super helpful and my data was back within a couple of hours. I think that my positive review comes from my experience dealing with Nel, they were really fantastic in helping me sort this issue

Had some initial problems setting the eSim up, but Nel from the tech support was a great help and we got everything sorted!

Theresa was super helpful to correct an activation issue! It is my third trip using Jetpac and always very satisfied !

Great customer service :)

HI Good Morning, I have urchased two separate eSIM under my emaiL.. I have received 2 eSIM but one i am unable to activate. Then i oder another eSIM from m wife email address , but that bar code never arrived. So i am unable to use the two eSIM at all although the comany has taken money 31AUD for tis two eSIM. This has greatly affected my holiday.Looks like this company is dodge. I was unable to reach any one on whatsup contact. Also i was unable to install the app from Bali, it was saying, this app is not available in yor country. but this has already charged me for 3 eSIM. THERE IS HIGH RISK OF LOOSING MONEY IF YOU TRUST THIS COMPANY. I want my money back please in my bank card asap. other wise i need to report it as false transaction. Thank you Mohammed

Even thought the eSIM was not compatible with my phone the customer service I received was brilliant. A very helpful and patient Pau walked me through a complicated issue. Thanks Pau, you are the best.

Support is really helpful. There was a sudden error in the connection and couldn’t connect to any service network in my area. With the help of the support, we kept trying different methods to fix and it worked in the end. They know their job man.✌🏻

Changed my phone and was unable to install the esim, asked for help on the app and Nel kindly helped me and the problem was solved , now I have internet on my phone to continue my trip

There was a problem with the install, probably due to an old esim in the phone. I was stuck, I spoke to Levi on whatsapp, he fixed it perfectly and was super cool throughout. Impressed with the prompt and competent service.

I bought a Europe pack and it worked fine, till I got to Latvia just to find out that Latvia is not included. Now I have a new 5 GB pack and I am on my way to Cyprus , so I thought maybe I should check their list again, and surprise, Cyprus is also not included. Other countries like Serbia and North Macedonia are absent as well. This is a rather thin version of Europe. ### An update: after couple of hours I received a mail from Jetpac and a 2 GB global pack that I can use tommorrow in Cyprus. A good customer service (with some push from Trustpilot)

Tive a oportunidade de utilizar o E-SIM da Jet pac e funcionou perfeitamente em meu pacote pelo Reino Unido e quando tive um atraso de voo, automaticamente foi liberado a sala VIP , recentemente comprei outro pack e precisei cancelar a viagem e sem burocracia foi reembolsado meu pack