Great customer service from Levi
Had 4 esims from Jetpac had an issue allocating one to my daughter got in touch with Levi who very quickly resolved my issue, great customer service

9 months ago
I had purchased 3 jet packs for my family travels in Europe while I was in Europe. I probably should have bought the jet packs before I left the states but I had TMobile and figured I would be fine w... See more
9 months ago
Randy was super helpful. WIll use JetPac again!
Had 4 esims from Jetpac had an issue allocating one to my daughter got in touch with Levi who very quickly resolved my issue, great customer service
Levi was very helpful, patient and was ready with a solution
I having issue with my Esim installation and Miss Theresa from JetPac very helpful to assist me from the start till it able to activate. I Really appreciate her help and patience to this matter.Good Service and well done.
Been in 5 different countries and fast seamless connections all the time. No issues changing between them. Contacted customer service once and great fast WhatsApp resolution. Defo recommend and will use again and again
Information on Data consumption may not be real-time, which makes you think you still have data left. There is also no clear warning when data is about to run out. But otherwise it works. Just be mindful of your usage.
Great customer service. I would recommend to use this company for sure. Thank you !
JV is the best!!
Good support team communication
Good service, friendly en helpful
Got some small activation issues arriving in Canada. A short chat with Jay (support) the issues were fixed. Now using the eSIM for a few days, works very good, 5G coverage 👍🏻👍🏻
Thank you CY for your patience and professionalism in solving my access issue in Argentina .. good job and thankful for your service . Mag Tan
The service is impeccable. Always helpful and ready to lend a helping hand whenever we met with any issues
I had some trouble with connectivity issues but thanks to Dan's prompt replies, he managed to get it working within 5 minutes. Network feels great but customer service was even better!
SO glad I got a person on chat to help almost instantly refresh and resend barcode. Solved prob right away and I am not techie so it was a relief!
The fact that they have very quick whatsapp support is plainly their best feature.
After never using an esim I wanted to try a cheap one out before traveling to make sure I knew what the hell I was doing ... I didn't!!! Kael was a massive help and helped me understand a little better after thinking I'd activated a more expensive pack that was for in 2 weeks time 🤯. Thank you 🙏🏻
Very good and helpful customer support. I am so excited to try the data while in Australia 🇦🇺
Excellence support!
Really great customer support and the eSIMs work brilliantly.
J'ai acheté un pack de 10 GO pour un voyage la semaine prochaine en Espagne. J'ai pu l'installer correctement mais je n'avais aucune visibilité de cette eSIM sur l'application que j'avais précédemment télécharger. J'ai fait une demande de support par Whatsapp et j'ai été aidé en quelques minutes. Les conseils fournis nous ont aidés. La personne était courtoise et aidante.
Based on analysis of 14 reviews rated 1-2 stars for Jetpac Travel eSIM
“Absoluut misleidend”
“Refused to refund for useless eSIM”
“QR code gets sent to your email and you’re told to scan that”
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Jetpac Travel eSIM is a digital service provider specializing in international travel eSIM solutions. The company offers travelers a convenient way to access mobile data while abroad, eliminating the need for physical SIM cards. By providing flexible data plans, Jetpac enables users to stay connected seamlessly during their journeys, catering to both leisure and business travelers. Targeting individuals and families planning to travel internationally, Jetpac's services are designed for those who prioritize reliable connectivity without the hassle of traditional roaming fees. With a straightforward online platform, customers can easily purchase and activate eSIMs from various global carriers, enhancing their travel experience while ensuring they remain connected. For more information, visit www.jetpacglobal.com.
Jetpac Travel eSIM receives overwhelmingly positive feedback, with customers praising the exceptional service and the effectiveness of the eSIM technology. Many reviewers highlight the helpfulness and professionalism of the support team, noting quick resolutions to issues and friendly assistance, particularly when navigating technical challenges. Users appreciate the competitive pricing and the ease of purchasing eSIMs for international travel, often reporting smooth experiences in various countries. However, some customers express frustration over misleading pricing during the checkout process and occasional connectivity issues, particularly in specific locations. Despite these criticisms, the overall sentiment remains highly favorable, reflecting a strong reputation for customer service and product quality.
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