Ingrams Water & Air

I purchased a clearly defective product and brought it to your attention before installation. Whenever my installer seen the twisted freon he did not want to install but was reassured by your company that it would be just fine. Now 5 months 6 months down the road now my unit is losing freon and it is my responsibility to pay everything except for parts. Your warranty is written by draconian lawyers that clearly had your interests at hand and not your customers. Your company has tried to attempt to make it right but I keep falling through the cracks and my last three emails were not even returned even though they were written respectfully. Your supplier that makes your product is destroying you because our units had numerous problems and it was brought to your attention and nothing was done but pushing it on down the line. I hope this helps you in order to bring a good product to the next poor soul looking to save some money because they don't have a lot of money to spend.

So far I have had nothing but a great experience in dealing with Ingram air. I had a few special needs with longer line sets and questions that have all been answered and meet. I also had a damaged delivery but ingram air took care of the issue and had me a new replacement sent out the same day I called. So far all 3 heads the 24k,9k,and 9k have all been working great. Hopefully this continues to be the case.

Nothing but good things to say about IW&A. During the research phase of my project I had several questions and the staff at IW&A were great. Specifically Kristopher Dunkerson was excellent, very patient, informative and helpful. I had a fairly large order (2 condensers and 6 air units as well as several line extension kits) and Kris walked me through everything and quoted me for several different options. During the install process, when I had questions, again Kris was quick to seek help and get me the answers I needed. The system is up and running as advertised and I thank IW&A for all their support.

I don't want this to be the normal review you and for anyone to overlook it..But if you are looking for great service, great prices and people that care about follow up after the sale then Ingrams is your place. I purchased a DIY heat pump and needed. Some questions answered afterwards and got all the answers. I needed very quickly, very courteously and by people that knew what they were talking about. After at the risk of sounding like I work for them... I do not. I just think that there are very few businesses that operate at this level. And I am very grateful for the way they do things.

Great service .

I've been buying here a long here, , overall pretty satisfied with service.

Received my order when unpacking found a broken part on compressor unit plastic cover notified supplier support sent me the item no problem with them aok this is my third Mr cool unit one DIY unit worked out great two advantage unit little more in detail and some tools involved and a little A/C knowledge all good 👍

On time delivery. The “commerce” side of your website needs work.

These folks were very helpful when I order a mini split. The components were well packaged and arrived with no damage. All of questions were answered properly.

My entire purchase of a scroll type heat pump went great, from order to shipping and receiving. As before Tammy in sales is a pleasure to deal with. I ordered this unit because I bought a similar one here a few months ago. The installation went as normal. I called to speak to a tech person about a concern with the wiring and it seems if you are not an hvac tech their tech will not respond to the work order. It had been 2 days so my answer was found else-ware, and the system is now running perfectly. Great units and quick to ship.

Great price and fast shipping! Will definitely do business again!

Helpful and attentive staff with quick shipping.

they were great and quick to help me and get my product to me

It was a good shopping experience the customer service agent was good my only complaint was the long wait times and I never received shipping info until I emailed customer support

Excellent product and very good customer service. Have done business in past with and will do in the future.

To begin with, I requested a heat pump, but they sent an AC Condenser. This fact was not immediately available as there was no details provided on the outside of the packaging. The delivery was a date late, with no phone call whatsoever. It took days to have the AC condenser picked up, then more time to order the correct item, a heat pump. Again the delivery was a day late, with no contact. This order was a fiasco from the first day.

Parts came quick and everyone I spoke with was very pleasant!

Very promptly returned phones calls, very polite and knowledgeable about their products. Excellent customer service. Most other companies could take lessons from Ingrams!! Their customer service is something they can pride themselves in!!

I could go with 3 stars, but their good customer service gets them 4 stars. You can't beat the prices for Mr.Cool parts, but the website is not very clear. There are a lot of products with very similar names, but no specifications are listed. Simple adjustments to the website like putting the connection sizes in the specs instead of just several closely named general names on things (i.e. the line sets) would have saved myself and customer service a lot of trouble. There was also an issue with an improperly priced item online as well. Because of all this I DO recommend using them for your hvac parts needs, BUT you would be best off simply calling and speaking with them to get the right parts in the first place. Again, great job to the customer service folks, but please make the website a bit clearer and more user friendly.

All presale questions I had were answered, ordering was easy, product shipped quickly and any follow up questions/issues that I had were address promplty. I would definitely recommend purchasing through Ingrams. Tammy was my Ingrams representative and was very attentive to my needs and very helpful.