Ideal Utilities Reviews

Second renewal Jake Myres has organised for our company's electricity supply contract. Very happy with the service we received and the pricing this time round.

Thanks to Jake Myers for his very helpful and prompt service. Got us into a far better contract than the previous one

Jake was excellent. His customer service was second to none

Second time dealing with Jake to change over business energy ! Really helpful and efficient! Excellent communication . Thanks Jake

After some rather difficult experience our club has entered into an agreement with a provider using the services of Ideal Utilities. What made the difference was the service and support given by one of their agents, Jake Myers. Without his professionalism and good sense I doubt that we would have arrived with a satisfactory contract and solution.

I've been dealing with ideal for a number of years now and always been happy. I recently had an issue with a new contract whilst I was away on holiday, one call to Jake and he dealt with it seamlessly. I have recommended to others.

Jake & Rachael were both very helpful in quoting and getting in contact when agreed. They made the switching process very easy and Jake has answered all our queries quickly and efficiently. Excellent service.

Ideal Utilities recently secured a fantastic energy price for our business, and we couldn't be happier with the service. The process was smooth and efficient, and we're looking forward to seeing the benefits of the new, lower rates. In particular, I'd like to commend Alex for their exceptional support throughout the entire process. Alex was professional, knowledgeable, and always available to answer our questions. Their expertise and dedication were key to us obtaining such a favourable deal. We highly recommend Ideal Utilities, and especially Alex, to any business looking to optimize their energy costs.

Tom Mckivett was absolutely amazing in helping with the electricity contract for the business. I will definitely be using these guys again and recommending them to family members who also have businesses. Once again, thank you very much.

Having read the reviews I'm surprised that i'm writing this. I signed up for a 1 year contract for gas supply using this 3rd party. I normally take care of my own contracts. The rate offered was decent at the time and given the volatility of the markets I accepted a 1 year contract. I signed the 1 year contract and on I went quite happy. Sadly however the transparency in the contract was extremely poor. What I was actually signed up to was a 3 year smart tracker (no mention of 3 years in my copy of the contract) This only came to light following an in-depth conversation with the correct person from the supplier. This has lead me to believe that this contract was sold with one thing in mind and that was the commission. Having spoken with a manager at this company who assured me that he would resolve the issue. He hasn't. Edit - the contract was put in place by your colleague Jordan McSpirit on the 24th March 2023. Your investigation is inaccurate. Edit - Very much still in a rolling contract with smartest energy if you wish me to post the actual document on here I’ll happily do so.

Jake was very helpful, knowledgeable and professional. Gave us good advice and saved us money on our bills

Jake was very helpful found a better price and explained everything to me . I liked that he wasn’t pushy or rude .

Tom was very helpful and quick to answer any questions. His knowledge on the companies up for renewal was appreciated. Will look to renew with them next time.

Ideal Utilities offered great utility services. The staff were friendly and honest, helping me get the best deals. The process was smooth and satisfying. Highly recommended for their professionalism and good prices.

Remained in contact with me, was honest and understanding at all times.

Alex was really helpful, honest and friendly. We are very happy with the service provided!

Ideal Utilities helped us get good prices for electricity on two sites. One contract was for an half hour supply that was particularly problematic. The previous supplier rolling us on to a new 12 monthly deal without any input from ourselves and Jordan Haines persevered until this issue was sorted. He is currently working on recovering funds from excess billing that was related to this and other problems with this company.

Great customer service. No hidden extra costs. All queries answered in a timely manner. Would highly recommend.

I have to say that Jordan Haines was exceptional with my dealings with Ideal Utilities. My case was complicated and he never gave up. He was in contact the whole of the time keeping me updated on the circumstances. I would highly recommend.

Being a small company coming out of a fixed period into a much more volatile market it was very improtant for me to get the best deal possible. Jordan Haines was extremely helpful with every aspect. I questioned and went back to him on numerous occasions before making up my mind. All round very good service.