Ideal Utilities
View company profile →
Lacking Transparency!
Having read the reviews I'm surprised that i'm writing this. I signed up for a 1 year contract for gas supply using this 3rd party. I normally take care of my own contracts. The rate offered was decent at the time and given the volatility of the markets I accepted a 1 year contract. I signed the 1 year contract and on I went quite happy. Sadly however the transparency in the contract was extremely poor. What I was actually signed up to was a 3 year smart tracker (no mention of 3 years in my copy of the contract) This only came to light following an in-depth conversation with the correct person from the supplier. This has lead me to believe that this contract was sold with one thing in mind and that was the commission. Having spoken with a manager at this company who assured me that he would resolve the issue. He hasn't. Edit - the contract was put in place by your colleague Jordan McSpirit on the 24th March 2023. Your investigation is inaccurate. Edit - Very much still in a rolling contract with smartest energy if you wish me to post the actual document on here I’ll happily do so.