Perfect
Perfect, proper fast deliveries, drivers polite and followed instructions, all items as described, really pleased, thank you

10 months ago
Nice, quick and easy process from ordering to delivery, delivery driver very helpful and placed exactly where I wanted it. Will definitely use again
10 months ago
Informative well presented SPA course by Andy in Gateshead. Took a lot from the course, easy to follow and intersct with instructions.
Perfect, proper fast deliveries, drivers polite and followed instructions, all items as described, really pleased, thank you
I booked a portable a/c online and then to pick it up as quoted. Got to the HSS depot and was told that they didn’t have any a/c units and that this often happened with online orders. Very boring!
Book via your local store, not online! If booking online, they don't respond to emails, there is no phone number to contact, they don't let you know which store is delivering from in the email confirmations. Delivery driver was terrible, damaged our gate and I got extra invoices for delayed collection but it was their fault it wasn't collected. I replied to emails, but no response. Then they continued to chase for extra payment. Local store says I have to speak to credit control at HSS Pro but there's no phone number!
Easy ordering. I had to change the delivery date but this was no problem. Excellent customer service.
Very competitive price . However found it difficult to log in to my account to place order. Although delivery date confirmed on placing order no time window provided hence 3 star.
I have never used this company but I shall do in the future. Easy website, great delivery service and the price was very good
Good price for a professional quality product, and delivered free the next day.
Great and timely delivery servicing yet installed worktops but great quality and a good price
Ordered and delivered in less than 24 hours and driver really helpful too... Would definitely recommend..
Product delivered on time and was well packaged. Would definitely recommend using HSS ProService.
The product was delivered nice and early with a very helpful driver and I had no problems with the equipment. There was a lot of confusion when I tried to extend the booking. I was sent a link to add my CVV number from my card which rejected the payment. I called my bank and they said HSS had rejected it. I called HSS and they told me to call my bank. The error message said present your ID at the local branch, which the person on the phone said I need to do, clearly this was wrong. After being given the wrong phone number by the national helpline line I was then given a premium rate number to call. Basically the people on the phone don’t know. I had paid on Apple Pay originally so when the link was asking for my CVV number it that wasn’t on my account. I managed to work it out and pay the extended period on Apple Pay.
Ordered soil on line. Was delivered quickly and craned onto drive. Nice soil.
Great service. Ordered on line and found their products were a reasonable price then most places. Also free delivery on all items. Well use again
Really good delivery time and excellent price.
Good service quick delivery and good quality loamy top soil.
On my current project I’ve been using HSS for my high level access needs. The on site manager John has been great. He is very polite and friendly, also strives to get you the best and quickest service he can and take all the hassle out of hiring. He also has a wealth of knowledge about tools and equipment. All round 5* service from John.
Excellent service
really quick delivery and brilliant product
Nice and quick
Been using these guys for years now, always my first point of a call for any access equipment.
Based on analysis of 170 reviews rated 1-2 stars for HSS ProService
“Customer service poor until I finally (after about 2 hours managed to find someone who understood the issue and he wa...”
“Very poor service and still waiting for refund”
“Very poor service and still waiting for refund”
“Lost out on a weekends trade to which their response was "oh dear"”
“Changed collection venue at short notice, delivered in error and failed to specify when booking that venue closed for...”
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HSS ProService is a leading provider of tool and equipment hire and sales in the UK, catering to both professional tradespeople and DIY enthusiasts. The company offers a wide selection of tools and equipment, including access equipment, heating solutions, and cleaning devices, available for hire or purchase. With options for nationwide delivery and convenient click-and-collect services, HSS ProService aims to meet the varied needs of its customers across different sectors. Customers can explore an extensive range of products, from power tools and gardening equipment to building materials and safety gear. HSS ProService also provides expert advice to assist customers in selecting the right tools for their projects. By focusing on quality and accessibility, the company positions itself as a trusted resource for individuals and businesses looking to undertake various DIY and professional tasks.
HSS ProService receives a mixed response from customers, reflecting both commendable service and significant issues. Many reviewers praise the excellent service and helpful delivery drivers, noting quick and efficient processes from ordering to delivery. Positive feedback highlights the quality of products and the ease of online ordering, with several customers expressing satisfaction with their overall experience. However, a notable number of complaints focus on poor service, particularly regarding late deliveries and unresolved refund requests. Customers report frustration over incorrect items being sent and lack of communication about delivery times. While some appreciate the good customer service, others feel let down by the company's handling of issues. Overall, HSS ProService has a positive reputation, but there are clear areas for improvement.
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