HSS ProService Reviews

The actual product was really good, and the delivery driver was lovely. But I cannot stress how appalling the customer service is! There doesn't seem any liaising between different departments and it is so difficult to speak to anyone who knows what is going on. The live chat agents seem completely removed and gave me incorrect delivery times, and it has been impossible to access any information about anything. Was kept on hold multiple times for over half an hour, to then speak to someone who didn't know what was going on and couldn't help.

although there were difficulties in finding the location for delivery after initial problems making contact with the appropriate department there was an extremely helpful response from the suppliers and prompt delivery

tried to sort an extension but was bounced between the branch, website, and customer service with no resolution or proper contact. Emails failed, no follow up, and overall a frustrating experience. Their support process seriously needs improvement

Easy to order and pay and arrived really quickly.

Placed order online 6 days before needed equipment. All appeared fine invoice raised and payment made. I rang day before to try to find approximately when to meet driver on site, only to be told that over half of the equipment was unavailable and that they had arranged delivery to my home address. Frantic 2 hours trying to find alterative access equipment. If not in stock why not just say so!!!

Let down is an understatement... rang HSS Hire (birmingham office I believe), I have a large event which we require cooling. All sounded positive, yes we have loads of industrial Air Con Units, how many do you need.... We agreed a number and I paid for the weeks hire. Yes will have them there for 9am on the day; no problems. Day of large event; nothing turned up, trying to get an update is impossible. Flooring company managed to turn up, IT company turned up, chair company managed to up...but no Air Con. Extremely let down, with no explanation... shocking way to treat your customers I've asked to speak with a line manager, asked for the complaints procedure...got no where. I'd like someone from HSS Hire to contact me to discuss my refund and for me to give them real feedback.

Very bad service and very bad system.

Equipment available when I needed it. Clean, working, good quality. The guy on the hire desk was super helpful when I didn't quite hire the right ancillary items!

Very helpful gentleman who served us, helped to get the equipment into the car. Efficient refund of deposit.

Turned up to a branch in Alsfords to pick up an order placed and accepted online and had to wait half an hour because the guy was on lunch (unscheduled). Finally he got back and said "oh the order has been bounced to another branch you need to go there". This was over an hour round trip away. I had no notification about it. Cancelled the order and will never use these clowns ever again.

Dreadful experience and uncontactable by phone won't use again.

Bad service, equipment did not work and I have not been refunded.

The product was exactly as specified and in a good condition. Supplied instructions (for a Rothenberger pipe freezing machine) were very easy to understand and pick up on the allotted day was smooth. I hired for an extra day and the additional amount was reasonable. A little initial confusion in a phone call with the local branch about their responsibilities vis a vis the central hss team but overall a very smooth process and I was very satisfied.

Genuinely wouldn’t go near this hire company with a 10ft pole. They are closed certain days which they don’t tell you when you’re booking. You can’t get a hold of anyone at head office and they just start whipping money out your account if you go over the booked slot (even if you get it late because they are closed) avoid avoid avoid

Really good customer service on the phone whilst looking for the right product. Helpful and appropriate advice given. Delivery driver was great, appreciated our school environment, helped place the items and gave great advice about the products use. Would highly recommend.

Real people on the end of the phone and they were lovely to talk to. Good to have professionals to deal with. The product was as described and delivered on time; perfect.

Great communication throughout. The tools were ready for collection, their use explained and were in good condition. Would use again.

Ordered light vibrating plate. The machine was completely broken and unusable. The start switch kept falling off and the lever for speed would always go back to low due to the vibrations Tried to request refund via email and phone and no response. Terrible company

Good communication and happy to help from the Romford HSS team. I was let to know beforehand that the equipment I initially requested for wasn’t available and were happy to offer me a replacement. Would recommend.

I recommend the rental company, fast and trouble-free service, great approach to the customer, I am very pleased with the cooperation, strong 5 stars