Home Bargains Reviews

This is really bad experience for shopping in Home Bargains (Wyvern Retail Park). The staff, Katy, used a very bad (impolite) manner for responding my enquiries. She ordered me to put the product to the draw nearby. I don't know why there should have the belt for bringing the product. I do not suppose to have these impoliteness responses.

I placed an order for an aircon unit costing £199 which is a bargain. Then Evri delayed the shipment and was told it got damaged and had to be returned to Home Bargains, Only to be told I would be receiving a refund but not a replacement. When I asked for a replacement the agent said Evei could not deliver to my area which I find weird as we get loads of deliveries from Evri. I was then told to place another order and once again Evri would be delivering it to me, but I was confused as the agent said Evri could not deliver to my area. so why was I asked to place another order???? very CONFUSED!!!!

My wife Purchased the Glow range of hair products, shampoo and conditioner last week. She said it was awful. Literally no smell and hair was dry afterwards. Would never buy again. Normally she can use any shampoo/conditioner but this was awful. What a waste of £8.00.

I was sent some flowers for my birthday from home bargains. Absolutely disgusted, the bouquet was mainly green, flowers were buds but dead. Never buy flowers from here can buy better from supermarkets and would be a fraction of price. 😠 😡

Home Bargains Whitehaven Purchased 6 seater patio set none left in store so Purchased display one. Service was excellent no fuss or bother. Well done Chloe and Zac will definitely be back.

Home Bargains on Line oh dear! Home Bargains are a great brand on the High Street and we shop there twice a week. Products are good and the staff and service is great.So when I decided to buy a bed on line and Home Bargains had the one I wanted, it appeared a no brainer. But what a total disaster Home Bargains ' On Line' are. The service is useless, they do not comply with their own terms and conditions, and give misleading information. On one hand they say they are unable to accept cancellation and issue a refund, which their terms and conditions state only happens when the item has been dispatched. Yet in their response to my email they say it is at the 'picking stage' which means it is still in their possession at their warehouse. A week on and three days since i compained, I still have no tracking information, because Home Bargains do not know where the bed is and presume it is still being 'picked'. My advice to Home Bargains is to cease operating on line as they are total amateurs at it. The service and success on the High Street has not been transferred to its on line business. To any one considering them to purchase an item on line, first ask them which delivery system will apply, is it the 4 day or the 10 day one?. If you can get a straight answer ( which you wont) good luck. So do not presume that a successful High Street brand will mean the same on its on line operation. Five days later and still no news other than an email today from and I use the term loosely, 'customer services'. Six days ago I was told they could not issue a refund because the item was still at the 'picking' stage whatever that means. But their own terms and conditions state that it is only the item being dispatched that would prevent a refund.Nowever todays email informed me that a third party was involved, and they were trying to establish where the item actually was. So the claim earlier that the item was at the picking stage was misleading and at the very least inept.Needless to say I gave them an ultimatum to issue a refund by close of business today, and if that did not happen they will be hit with a court writ tomorrow. I still await a response, although I am not inclined to believe a word they say. Day 13 since I ordered a Jaybee bed, still no bed, no refund, and no response to my emails. Hard to believe that the Home Bargains we know on the High Street, has such an inept, useless, and totally disinterested attitude in its on line customers. They really need to appoint a CEO who actually knows what he or she is doing, because the present one certainly doesn't.

Quick and easy no fuss And signing up was straight forward 🙌 👌

Thank you to all the warehouse staff. As I am disabled and your store is quite a distance, I do a lot of shopping from you online. My only complaint is when packing more delicate items, couldn't you put some of the packing materials around them, instead of just filling out the box with it. Other than that, keep up the good work.

On buying an Oxford seating set for the garden over a week ago, we put it together and found that the legs were missing. We reported this to Martin ( manager) and he offered a refund as there wasn’t another set available. As we were prepared to wait he said he would source the items missing. After trying hard to find them , he kept us informed and contacted us every time he said that he would. However as it had been a week of him sending emails to the supplier and still unsure whether we would have any success we decided to keep the set and have a discount on the price. Other staff and Martin and were polite, helpful and he quickly dealt with the cash reduction, apologising for the delay.

They don't seem to do quality control on goods they sell in store, every single solar light or anything similar i have bought from there either doesn't work at all or works for a few month and packs up, i bought x2 small solar lights that claimed to be waterproof but when i looked at them the design literally allows water in as there is holes at the top corners so a massive design floor and they lasted around a week, i bought a large solar light for my front door and it lasted a month, i bought a string of solar lights for my wall and they only worked for 2 days. They clearly just get very cheap made lights and stuff to sell in their stores but the quality is terrible, i wouldn't buy anything electronic etc from them as it seems cheap garbage and they also don't let you refund for it claiming you broke it so to me it seems like one massive money making scheme, sell faulty and garbage lights etc that they know wont last more than a month knowing people will probably just assume its a one off and keep buying them.

I would like to pay a very large complement to one of your staff members at the home bargain store on castle street stockport for taking the time to find me on Facebook after i had left wallet in the store by accident it had quite a large sum of money in it and asking me some security questions to make sure i was the rightful ownerhe returned it fully intact he deserved a very large pat on the back It restores your faith in people. Your saff menbers name at the store on castle street stockport is KYLE not only did he make myself and my wife very happy he saved our holiday because the money in the wallet was our holiday spends once again a very big thank you KYLEand all the home bargain staff at castle street stockport

Brought a bbq today and opened it and its dented on the front.. we are having a bbq tonight so have no choice but to use it. Instructions are a joke and all the screws are similar sizes but all in the same bag, so have to keep redoing it!

Facial recognition is now being used in their stores, but I only saw this AFTER I came out, because the deliberately tiny sign was obscured by a person stood outside. Another step by step creep to a central controlled credit system.... Oh I'm sure they'll say its 'for security' and that old hairy chestnut, 'safety', so what were the original cameras or security for then? Despite being a regular shopper, I for one will never shop there again....

Visited your branch in willenhall. Stire wise was pretty good, had a really good garden section which is what i was looking for, staff though another matter I heard raised voices i thought it was customers arguing but ut was a staff having a go at a girl didn't catch name as i walked past she had a different too on to the other girl and she had curly hair dark brown in her 40s, if you having words with staff do it out if site not in front of customers felt sorry for the young girl

Steph Matthews should not be working at all for this company let alone be a manager - Leicester, st georges retail park. She takes out her awful life on others including staff and customers. Her mum's dog died so she made up that her staff were talking too much and had a go at them. Why are they employing chavs like this?

How awful some of the staff are. You walk round and round looking for something as their signs aren't so perfect and when you try to ask for help from one of the the assistants he walks right past you, how rude, he turned and just continued walking ivingston store at 14.05

Awful customer service: terrible customer support. If it wasn't for them having a good range of products, and being affordable, I wouldn't shop here. The one star is for customer service.

worse service ever ordered garden planters waited for delivery to happen had no update from carrier or home Bargins - noticed that the deliver had been returned to sender - had no notification from HB chased HB they then investigated 2 days later informed they were refunding the money this could take up to 5 days because they could not fulfil the order

Fantastic service from Richard at home bargains in stanningley. He identified I was struggling pushing my mother in law in her wheelchair and carrying our shopping. He offered to carry our basket to till to save money mother in law holding it on her knee

It was easy to select the flowers and fill in details. However when I came to pay, I wasn’t given the option to pay by credit or debit card, only by PayPal. To do this I had to transfer money into my PayPal account,which was a bit annoying.