Home Bargains Reviews

2nd time I have ordered online for a home delivery. 2nd time they have poorly packed the box with almost no packaging and items have arrived damaged. It's completely unacceptable for the sake of adding a layer of protection. Customer services said I had to return the items to a store. Firstly I live many miles from the nearest store, secondly I have chronic pain and other health issues and thirdly I don't drive. Hence ordering online for a home delivery! I told customer services this and despite me providing clear pictures of how the box arrived and the damaged items, they are refusing to refund me unless I return the items to a store. Well this is discrimination as I am unable to return the items to a store for the above reasons. Why are home bargains discriminating against customers who are too ill to go to a store or unable to get there? Surely this is against consumer laws for distance buying. Fuming. I won't be shopping with home bargains ever again. Their loss. I spend alot of money on orders too, so I will take my business elsewhere. There are plenty of other companies who would welcome me spending my money with them. Very poor experience with home bargains, I won't shop with a company who refuses to refund a clearly damaged item. Also they will be reported to trading standards for breach of the consumer act 2015 for distance buying.

Why have staff in home bargins flora street sheffield have a attitude problem one of them snap at me because she didn't like my face I've been working all morning I don't need some cocky woman snapping at me because she dosnt like my face were all not drucks and on drugs maybe i was tired because ive been working all day not standing at a till anyone can do that job show some recpect please to customs even if you dont like them if you cant then dont do the job who dose she think she is and she not laughing now because I've made a bad review

Went into the bridge store for a refund and brought batteries at the same time. When I checked my bank it didn’t match my receipt and I was charged for the batteries and only refunded for two items not three. When I went back to see the manager the customer service was disgusting. The managers English was very poor and she did not look at my receipt and told me to go to head office. When I asked for the details I was told to google them.

Whilst HB in general is very good and I have shopped there a lot, this is what happened today: I returned some outdoor fairy lights that stopped working months ago and as of today were only 8 months old. The manager said the warranty was only 3 months. I asked if that was on the website and she said yes, so after being refused a refund and leaving the shop, I had a look. She also said it wasn’t an electrical item. I don’t care if it’s a solar item, electricity still runs through it and what’s that got to do with anything anyway, it’s not underwear! She had also said that because I didn’t have the box she couldn’t reference the batch number for the return. Not my problem, I’m the one with the faulty product. I went back in with their own terms and conditions on their website which said about a 12 month warranty, and she begrudgingly agreed to refund me. I said I would hesitate to shop there if I felt I couldn’t return faulty goods. I mean would you buy a product if it was only designed to last 3 months?! The lights were only £3, but it’s the principle and the thin end of the wedge if shops get away with it. It’s also more e-waste and planned obsolescence. I was pretty annoyed she thought 3 months was acceptable to shoppers. The cost of living is bad enough as it is without having to buy a product multiple times because it breaks after a few months.

Best shop around. Always good prices .

I love this store (Cramlington Brockwell) never have you stand in a queue, if this is one there's always another checkout opened. All the staff your superb. Very helpful, Go out there way to help, all very pleasant its a pleasure to use thus store. I was so impressed I actually wrote a letter to them to let them know how go this store is.

Brilliant👏

I have used this website a few times and have had lovely comments for the people who have received them. The only thing I would like to see is the different pictures of Standard, Medium & Large bouquets.

Hello All I have to say i've NO drama's with HB 👍 Coventry and Leicester stores i've found to be so helpful. 😁 Online ordering basic but brilliant👍 Been shopping with HB now for last 6years, i'm still very happy with all purchases i've made instore and online. Love the Cafe at Coventry Store👍 Can I just say, reading some of negaitive the reviews, makes me 🤣as you know they still shop at HB ! Keep up the good work HB regardless if you do get it wrong sometimes, still great store for people who are looking for real bargain without the pricey, price tag 👍👍

I really think that Home Bargains is a great shop...The price is right and the goods are good too! You can't beat the price of the 'Nicky loo rolls' ha ha. I love to see all the great goods on offer here and would recommend this shop to everyone - why pay more? Unlike many of the other high street shops, there are always plenty of manned tils to choose from. The staff are happy for you to pay in cash or by card. You don't have to answer any 'lifestyle' or 'shopping experience' questions at the till before you leave but they always have a manager on hand if anyone has genuine issues. The staff in Kew, Southport are really down to earth, friendly and helpful. They really look after their valued customers and do their best even when it is really busy. Well done Home Bargains!

Brand new shop with nothing in it! Called in tonight for bread, not a single loaf or barm. When I ask a shop floor worker, they informed me that the bread is in the back, but can't be put out until a stock check has been carried out!!! My answer was, well stop all your staff tidying and stocking shelves with useless crap for holidays and things that are already on the shelves, get them in the back and carryout a stock check so you can put necessary items on the shelves. This isn't the first time either.

The new store looks clean and inviting. I can always find what I want and normally leave with extras that I didn't realise I needed 😊 The staff are always keen to help if you have an issue and what a lovely surprise to see Michelle back in Droylsden. Such a lovely, helpful lady who oozes sunshine.

I have been waiting for a reply regarding a query with an online delivery , despite contacting 7 times , still not responded to me . WORST COMPANY I HAVE EVER ORDERED FROM ! Beware of ordering online from them ! They take your money and disregard you after that ! I am fuming , but there is no number to call , I’m not surprised at that , they couldn’t keep up with the complaints !!!!!!!!!

Stephen the store manager went above and beyond to help me with a difficult situation.

We recently went into the blackburn home and bargains store and asked if they delivered some garden furniture as we don't have a big car and one of the women in charge called Karen kindly helped us and said they sadly don't deliver but then she asked us were we lived and then proceded to offer to deliver the garden furniture herself as she lived near us cannot belive the kind service we got she went out of her own way to help us even though she didn't need to do this for us forever thankful she was such great help and the staff were brilliant cannot fault them at all

I have been over an hour trying to navigate different web sites for flowers-by-Post. All of them required a Law Degree to operate. At last, a sensible one easy to work because I wanted to send eleven orders to eleven different addresses. Well done and thank you for I'm finished in time for easter at last.

Visited home bargains in the parishes in Scunthorpe..I have to say I was so impressed with how the store looks. It was so tidy and well stocked. The staff are extremely helpful and knowledgeable.

I bought two vapes none worked at start and 1 still dosent work and the second inly worked after about an hour of trying to find out how to fix it

Free delivery much cheaper flowers easy to order

Spoke to Paula on arrival at the Horwich store.[8.30 am 27/3/24] Was looking for fixing grout. Paula took the time to take me to where the product was. Very pleasant and efficient. Excellent customer service which isn't always reflected in other stores.