Klarity Health Reviews

They advertise providers that can readily prescribe medication which can be filled by local pharmacies. What they leave out it is no major pharmacies will take controlled scripts from over 50 miles away nor do they take tele-health scripts. So essentially I paid hundreds for a diagnosis, went on a wild goose chase and called 40 pharmacies which all said no. The one pharmacy that would take the script wanted hundreds of dollars for something normally $25. When I tried to bring this up to Klarity, they only respond though email and give vague platitudes about it is frustrating. They offered zero solutions. No suggestion of a mail order pharmacy, no switching to a local provider that pharmacies will take scripts for, nothing. They don’t care about improving a process for myself and others, Klarity has no interest in fixing anything, just want to collect money. They have a phone number which just directs you to their website. A company that I give hundreds of dollars to will not talk to customers on the phone, the only complaint form offered is for complaining about the provider. They don’t have a complaint form for Klarity itself, that tells you everything you need to know, zero responsibility or accountability, just a faceless, middleman collecting rent.

Huge waste of time and money! Took forever to fill out forms and an hour of my time for NO help. The lady’s name was Happiness and all she gave me was Nothingness and I could have been using my precious time for actual help.

I was able to get a next day video appointment, & the provider was very helpful. Very thorough & a good listener. He was friendly & was very helpful. I had to self pay & the cost was actually better than a lot of other places. Highly recommended!!

Provider is kind, knowledgeable, and truly listens. He takes the time to understand your concerns and works with you to create a treatment plan that fits your needs. I feel genuinely cared for and respected under his care. Highly recommend!

He listened to my complicated situation thoroughly and provided kind and thorough suggestions for my treatment plan.

Very easy to set up appointments. If you get the right doctor their helpful. I found a great doctor. She listened well and was very professional.

Had a follow up one-on-one visit with Dr. Espinal and it was excellent. They took the time to really listen, explain things clearly, and made me feel comfortable throughout. I left feeling confident and well cared for. Highly recommend!

Very supportive and helpful. No judgment, just assistance to get you where you need to be. Also cost effective...insurance covered my medication with $0 copay.

Knowledgeable

I have had insomnia for two decades and have finally been able to fall asleep every night for the last month thanks to Klarity Health.

Ashley is very professional and compassionate about providing care and support.

Appointments on Sunday. Karen is an active listener and gives positive feedback.

Dr. Sneh couldn't have been more understanding of my situation. We spoke about what I was looking for and he gave me some options to try. Truly, he's been fantastic as we continue to work through it. I highly recommend him.

Had an appointment at 1130 today..Noone messaged to cancel or tell me it was no longer available. I had1 invoice due that I was paying today. I waited in the waiting room a half hour, sent messages in chat and they deleted them all and then removed my appointment from today and left me with noway to contact them or get refills on mental health meds. Worst online mental health company ever! No phone call, no message Nothing. Wtf is wrong with you people People are suffering and this is how you treat them. Im surprised you dont have a million suicides on your hands. Worthless company, rude providers, who gaslite you and now im stuck again with no meds. I'd give negative stars if I could. Don't use this company. They are horrible with no communication and act like they dont give a crap about what you're going through.

Great experience. I highly recommend this service.

Klarity has been one of the most frustrating platforms I’ve dealt with. During the hiring process, they assured providers that they wouldn’t charge for no-shows. That was a lie. Now, they expect providers to fill out a lengthy dispute form for every missed appointment; a form that takes 3–4 weeks to process. Tracking every patient no-show is nearly impossible, especially when patients are booking independently without proper confirmation. I even asked if we could be billed weekly or monthly to make it easier to manage, but that was ignored. Instead, you're charged $80 per booked appointment, regardless of whether the patient shows up or not. Honestly, I thought Zocdoc had issues, but Klarity is on another level of bad. Poor communication, broken promises, and an inefficient dispute system make this platform a nightmare for providers. Avoid if you value your time and sanity. Here's a sample of the dispute form: 1. Patient was not reachable: Attach proof of contact attempts, such as call logs, messages, or voicemails. 2. Patient double-booked or booked same day: Provide documentation of both bookings and note any readiness or timing conflict. 3. Outside scope of your practice: Share an intake form or patient message showing a condition, age, or request that falls outside your clinical scope. 4. Inability to fulfill patient medication requests: (e.g., unable to prescribe controlled substances, etc.) Confirm clinical inappropriateness or prescribing limitations. Upload visit notes or communication. 5. Provider availability conflict: If the platform allowed a booking outside your listed availability, upload a screenshot or brief explanation. 6: Verification – Patient Insurance Not In-Network: Select this if the patient claimed their insurance was accepted, but it was later verified as out-of-network. Please upload any verification attempts, patient-provided documents, or proof of out-of-network status. 7. Insurance not accepted 8. Other (please explain): Briefly describe the reason and include all relevant supporting documents.

The physician was awesome. However Klairty misleads people about prescribing ADHD Medication. They won’t give / offer effective medications. Waste of money and time.

First Dr in a long time that was compassionate, and actually listens to what you're saying. She understood how my condition severely affects me and my daily life, and was so compassionate and eager to help.

I think this is my second one and just fwd a direct note to Dr Wade. I pray that not inappropriate but wanted him to know in a very subjective field that in a miniscule time I feel massively better about myself. He's professional and knowledgeable but relates to the non Harvard trained Dr. That's an amazing skill that I hope ur company recognizes and rewards. But I'd be happy to deal with him exclusively. If that's not policy, yall are the boss but in 2 conversations I could tell him about peeping Tom to murder in complete comfort. Clearly that's facetious but his "bedside manner is as good as I've ever seen. Yall have a winner on ur ha n d. Don't let ego unsettled you as it tends to do to all. Good folks are just that. I'd like Dr Wade as my full time doc/therapist but I'm certain regulations on that are equivalent to bungee jumping! Lmk. I'd truly be happy. I have a lot to process from Iraq and taking lives. It was me or them so that an easy call but someone's last live eye to eye doest head off with the fireflies. Thanks guys this has been truly, truly, truly therapeutic. God bless you all! Mark

Each week I spend with Schumeka I (well both of us) see growth. The kind of growth I needed to get past some difficult stumbling blocks. Not once judged, I opened myself up completely and she listened genuinely. And together we made a plan. One that is already working and one that we will monitor and adjust to keep me function at the peak of mental wellness. After a lot of searching - I’ve found my brain doctor and I couldn’t be more relieved.