Paid extra for a refund policy that apparently covers you for unexpected illness, contracted norovirus, an unexpected illness, me and my son have been vomiting all night so emailed asking for a refund, it was a birthday present for my son and I was hoping to at least be able to give him the money from the tickets, they said they need something from a doctor or hospital, no doctor or hospital will see you for norovirus, you just have to stay at home rest and stay hydrated, the person patronisingly told me that ‘a doctor would give me something to send them on an email’ 😂 a doctor absolutely wouldn’t do that , you can’t even get a phone appointment let alone expect the doctor to help you out with sending an email to get a refund on some tickets.
Shameful rip off when I payed the extra in good faith, extremely disappointing if I didn’t have the 💩’s already I certainly would now