10 months ago
Holly from the customer service team was brilliant and so helpful. I had a couple of queries regarding the transfer of tickets that I'd unfortunately had to sell, and she was a great help.
10 months ago
Love this company love what they do for elvis
10 months ago
Couldn't find the Email, with my concert ticket information. I contacted Gigantic Tickets help line, and within 5 minutes I received the original Email, and the ticket information I wanted. I think th... See more
10 months ago
Very quick response to my query, question answered fully👍
Terrible service. £257 on a festival ticket and absolutely zero contact available by phone or response to many several emails. Tickets not arrived. Nor can I get any reply. Will be filing with the credit card company soon. Will never use this company ever again
Gemma answered my query quickly and was very helpful
I had never order concert tickets before and although it was very straight forward with Gigantic I was very concerned when I would get my tickets as it was getting very close to the date of the concert So I emailed my concern Didn't wait long for a reply from AMY She assured me that they would be delivered into my Gigantic app within a few days A few hours later she emailed me to say they can now be downloaded in the app what an absolute STAR !!!!!!
Easy booking experience but the cost of booking was way in excess of any other site I have used to date. £9.88 booking fee, PLUS an e-ticket fee, PLUS a transaction fee. Not sure how this can be justified.
I had an issue with one of my bookings and the team resolved it very promptly. Amy was very helpful and sorted it out without any delay. Will definitely be coming back to Gigantic! I've had issues in the past with providers not being accommodating to to concert goers with accessible needs, however, Gigantic were great.
Based on analysis of 35 reviews rated 1-2 stars for Gigantic Tickets
“I always wondered if this was a scam imo and I now know the answer, absolutely appalling customer service”
“Avoid-my two children have come down with a vomiting bug the night before the Gorillaz exhibition”
“No phone number either, so you can't speak to a human / get an empathic response”
“Absolutely shocked and disgusted by the customer service after care provided by Gigantic”
“She has paid extra cancellation insurance so this should have been easy”
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Gigantic Tickets is a reputable ticketing platform that specializes in providing face value tickets for a wide range of live events, including concerts, festivals, theater performances, and sports. As an authorized ticket agent for major shows across the UK, the company offers customers access to tickets for high-demand events, ensuring a secure and transparent purchasing experience. Targeting music enthusiasts, theater-goers, families, and sports fans, Gigantic Tickets caters to diverse interests, making it easy for consumers to find and book tickets for their favorite experiences. The platform features a user-friendly interface, allowing customers to explore events by location, genre, and date, while also providing helpful resources such as order tracking and a comprehensive help center. With its commitment to customer service, Gigantic Tickets aims to enhance the event-going experience for its users.
Gigantic Tickets receives a mixed response from customers, with many praising the helpfulness of their customer service team, particularly Gemma and Amy, who are noted for their prompt and efficient assistance. Reviewers appreciate the ease of purchasing tickets and the overall service quality when issues arise. However, significant complaints emerge regarding the ticketing system, with several customers experiencing frustrations during the purchasing process and difficulties with refunds, especially in cases of illness. Many express disappointment over the lack of support when trying to navigate the company's refund policies, which some describe as convoluted and unhelpful. While some customers report positive experiences with claims and support, the overall sentiment reflects a notable dissatisfaction with the handling of ticket issues and refunds.
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