10 months ago
Holly from the customer service team was brilliant and so helpful. I had a couple of queries regarding the transfer of tickets that I'd unfortunately had to sell, and she was a great help.
10 months ago
Love this company love what they do for elvis
10 months ago
Couldn't find the Email, with my concert ticket information. I contacted Gigantic Tickets help line, and within 5 minutes I received the original Email, and the ticket information I wanted. I think th... See more
10 months ago
Very quick response to my query, question answered fully👍
I purchased a few concert tickets for the upcoming Ed Sheeran tour. I had a few issues with my tickets on which needed help on. I spoke to Amy who really helped me all the way through, she’s was brilliant and replies to me as fast as she could. I felt like she made the time to handle my query and very sympathetic towards me. A definite credit to the team. Thanks Amy
So helpful and quick
Had a query about some concert tickets, sent an email & had a really nice reply from Holly Taylor-Gamble. Nice & friendly response. 😊
Super quick customer service response when I had questions about reselling tickets. Thanks to Holly Taylor-Gamble! Sarah
Had a quick question about my tickets, emailed Customer Services and Holly was very quick getting back to me with an answer. Would buy through them again.
Had to ask a question about some tickets I purchased and within ten minutes I received a response. Very impressed and thankyou Holly Taylor -Gamble for your great customer service.
Fab customer service and Holly Taylor-Gamble was dead quick at responding to our query. Thanks
Customer service was excellent! I had an issue with my concert tickets and Amy was so helpful and sorted everything out for me very quickly. The website is easy to navigate & use. Will definitely buy from Gigantic again!
The instructions to buy my tickets was very clear. When I needed help, customer services emailed straight away and helped me to proceed with booking further tickets for my family. I can't thank Gemma and her team anymore. I really appreciate the support.
Quick and professional service when dealing with customer services. Holly dealt with my request quickly and I received all the information I asked for! Thank you 🙂
Tried to purchase Ed Sheeran tickets using Ticketmaster, Eventim and Gigantic. Ticketmaster I was nearly 5000 in queue which took 15 mins to get to front then they only showed me tickets over £120, Eventim had no cheap tickets left then site completely crashed, Gigantic was in queue for under 10 mins and managed to get a cheap ticket. Was then able to go back on site and queue again this time for 5 mins and buy a ticket for another date. Definitely very impressed with the availability of tickets, speed of the process. I also like that you didn’t have to queue for a certain date like you did Ticketmaster. You could browse all 3 dates once you’re in. Without gigantic I wouldn’t have been able to get any tickets as it was almost impossible from the other 2 sites.
Good, but no option to view/select specific seats :(
In the case that an event is cancelled, Gigantic keep the booking fee. Obviously they have running costs, but it is clearly possible for them to arrange pricing so that they return the full amount to disappointed customers in the rare situation where an event is cancelled.
Didn't initially receive confirmation of some tickets I bought, but after a couple of very pleasant and professional emails with a customer service agent (Amy Davis) it was all sorted and I had the tickets in my inbox with minimal real fuss. I wish all customer service was as nice and helpful as this one. Thank you Gigantic
Holly Taylor-Gamblewas very helpful and made the process of sorting out my payments very simple.
Holly was a superstar I was worried re a change in my plans collecting my tickets and she found a workable solution straightway …. Holly you are a star thank you
Holly Taylor-Gamble was very helpful in providing a refund for a ticket purchased in a wrong category, to be replaced by another one.
excellent service cant fault tickets sorted out in minutes :)
My daughter bought us tickets for the Gorillaz Demon Days show at the Copperbox via Gigantic. This much anticipated outing turned into a Gigantic debacle, when their qr code readers could not scan our tickets. They verified the tix, but STILL denied us entry to this once-in-a-lifetime show until the FINAL two songs. Others were even worse affected as had come from places like Liverpool, Yorkshire and the USA! Management at Gigantic proved to have not a single problem-solving brain cell between them - talk about Demon Days, more like ruined nights! They need to get their act together
Avoid-my two children have come down with a vomiting bug the night before the Gorillaz exhibition. I emailed last night with pictures of said children as you CANNOT get a doctors note for a vomiting bug NO GPS in the uk will accept you on the premises or a hospital for obvious reasons. Do not take out the ticket insurance a complete waste of time and not fit for purpose. I always wondered if this was a scam imo and I now know the answer, absolutely appalling customer service.
Based on analysis of 35 reviews rated 1-2 stars for Gigantic Tickets
“I always wondered if this was a scam imo and I now know the answer, absolutely appalling customer service”
“Avoid-my two children have come down with a vomiting bug the night before the Gorillaz exhibition”
“No phone number either, so you can't speak to a human / get an empathic response”
“Absolutely shocked and disgusted by the customer service after care provided by Gigantic”
“She has paid extra cancellation insurance so this should have been easy”
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Gigantic Tickets is a reputable ticketing platform that specializes in providing face value tickets for a wide range of live events, including concerts, festivals, theater performances, and sports. As an authorized ticket agent for major shows across the UK, the company offers customers access to tickets for high-demand events, ensuring a secure and transparent purchasing experience. Targeting music enthusiasts, theater-goers, families, and sports fans, Gigantic Tickets caters to diverse interests, making it easy for consumers to find and book tickets for their favorite experiences. The platform features a user-friendly interface, allowing customers to explore events by location, genre, and date, while also providing helpful resources such as order tracking and a comprehensive help center. With its commitment to customer service, Gigantic Tickets aims to enhance the event-going experience for its users.
Gigantic Tickets receives a mixed response from customers, with many praising the helpfulness of their customer service team, particularly Gemma and Amy, who are noted for their prompt and efficient assistance. Reviewers appreciate the ease of purchasing tickets and the overall service quality when issues arise. However, significant complaints emerge regarding the ticketing system, with several customers experiencing frustrations during the purchasing process and difficulties with refunds, especially in cases of illness. Many express disappointment over the lack of support when trying to navigate the company's refund policies, which some describe as convoluted and unhelpful. While some customers report positive experiences with claims and support, the overall sentiment reflects a notable dissatisfaction with the handling of ticket issues and refunds.
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