Very rude operator who asked me toβ¦
Very rude operator who asked me to repeat what I was saying 5 times then she hung up on me
1.2
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Review summary
Economy Energy has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
A very strange case
A very strange case - I read that they went bankrupt in January 2019 and their clients switched to other operators. But, my friend made a switch to them in October 2021 and the gas card works normally ... What is going on ?????
Closed down by Ofgem.
Ofgem closed down Economy Energy in January 2019 following an official investigation into the supplier. In June 2018, the Economy Energy suffered backlash after customers complained about money being removed from their bank accounts without notice or explanation. The main reason for complain was that customers insisted that their accounts had been in order and that they owed no money to the supplier. This signaled the beginning of the end for the supplier. Customer complaints led to Ofgem opening a formal investigation, and at the beginning of 2019, the regulatory body banned the supplier from taking on new customers. One week later, the energy company ceased trading.
Worst company i ever used
Worst company i ever used
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Website
economyenergy.co.uk
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Showing 981 - 990 of 996 reviews
Ia
Hopeless
Hopeless. I wish we never started this company. It was odd, in this day and age, not to be able to submit meter readings on line. However, the real issue has been trying to leave them, which we did in April of this year. We spent weeks trying to get back the money they owed us. Eventually we succeeded. We are now having regular emails sent through demanding overdue payments even though we switched provider in April! We have spent hours on the telephone on a number of occasions, at premium rates, asking that these emails stop. Also asking how they can possibly think that we are still on their books? Also, can we please have our money back for the huge amounts of wasted time and money spent trying to remind them that we switched provider months ago. To date, we have had several promises that they will "email their claims department"... and when we checked today, we are told they have done so, but there is still no action. It would appear that one half of the company is unable to communicate with the other. Please don't waste your time and energy on this company - we wished we hadn't.
Date of experience: October 26, 2018
IF
I Ferguson
US
Β£180 ish owed to me (overpayments)β¦
Β£180 ish owed to me (overpayments) since leaving Economy Energy in mid July. You and Yours (R4 BBC) phoned this morning and intererested in the whole refund problem with this bunch. Ombudsman seems not a worry for them...
Date of experience: October 26, 2018
MB
HANGING ON TO YOUR MONEY
CLOSED MY ACCOUNT WITH THEM WHEN ACCOUNTS WERE IN CREDIT BUT THEY TOOK OUT THE NEXT DIRECT DEBIT 9 DAYS AFTER SO NOT ONLY DID THEY OWE ME MONEY THEY OWED ME THE DIRECT DEBIT AMOUNT AS WELL.CONTACTED THEM THEY ADMITTED IT WAS A MISTAKE I SAID THEN YOU SHOULD PAY ME BACK THE AMOUNT YOU TOOK IN ERROR THE AGENT AGREED BUT STILL WAITING FOR THEM TO PAY BACK. NOW THEY ARE SAYING HAVE TO WAIT 6 TO 8 WEEKS . PRETTY SURE IF I OWED THEM MONEY THEY WOULD TAKE IT STRAIGHT AWAY
Date of experience: October 26, 2018
c
chris
US
Disguting company
Disguting company that i wish i never got involved with. Moved away from them leaving a credit on the account. Despite contacting them 8 times still no refund. I get the impression they hook new customers in with low rates and in my case hiked the rates by 75% after the initial 1 year period. When you choose to leave they don't like it and make it difficult for you to get any money back
Date of experience: October 26, 2018
M
Maddi
US
Economy energy purposefully delaying refunds?
I am a student and have, over summer, moved out of an accommodation where I was paying for bills through economy energy. Since the end of July I have been trying to get nearly Β£200 worth of credit back. When I initially called up after moving out and sending in my final reading to request the credit back they insisted I had to wait to request this until my final bill came through which could take up to 4 weeks. After 4 weeks the final bill showed up on my account so I called again to request the refund and they assured me that it would start going through. Then after a few weeks without recieving it I contacted them again and they said it had only been put on the system a couple of days ago and they assured me that it would be in my account in 19days. After these days I checked my account and it still wasnβt there so I contacted them again. At this point I have been trying to get my credit refunded for 3 months. When I spoke to them they told me it had been imputes wrong and this had been changed 11 days ago so I would need to wait another 17 days before this would come into my account. At this point I am now extremely annoyed as without this money it is a struggle to make ends meet in my new student accommodation. I am appalled at the customer service at economy energy and I am disgusted by the fact they havenβt even tried to speed up this ridiculous process after being the reason it has been delayed so many times. I highly recommend everyone avoids economy energy as I am in much doubt currently as to whether I am ever going to get this money returned to me. I wish I had researched more into the company before deciding to go with them. Just because it seemed cheap doesnβt make it worth it. In the long run I would have been much easier to deal with a proper energy company who donβt try to scam their customers! This is a ridiculous situation and I have read so many reviews from people now who have had the same problems. AVOID ECONOMY ENERGY AT ALL COSTS!!!
Date of experience: October 26, 2018
J
Jmt
US
Harassing 91 year old pensioner though Economy Energy at fault
Opened account April 2018 for Mother who moved to sheltered accommodation where Economy Energy were existing supplier. Signed up with them. Big mistake. Errors right from the start and whilst clumsily trying to correct their error they opened another new account for her with a different reference number without telling us. First thing we find out about it their collection team start daily phone calls, emails and texts chasing a payment we know nothing about. These continue daily even though customer service rep Mum she has been double billed and it is their error. Could take up to four weeks to sort out so we are told. On the bright side, their staff are very polite, helpful and wellspoken. Pity they have to work for such a shambolic company.
Date of experience: October 26, 2018
AV
Dreadful customer service and are withholding an Β£800 overpayment
We moved away from the Company at the back end of July as they were constantly increasing our DD payments, we never received any statements from them. On leaving we were horrified to find out that we were over Β£800 in credit (we had only been with them 12 months) It is now October and we still havent had our credit refunded. Despite several calls and emails they still advise we "HAVE TO REQUEST IT" Really! it is our money that you have overcharged (without authority or need!) Customer service is dreadful, it is quite obvious that the poor employees on the phones take the flack. When requesting to speak to a Manager there is total refusal. My patience is now at an all time low, I have got a Solicitor and the Ombudsman involved to try and get my money back. Β£800+ is a substantial sum to anyone and you can bet your bottom dollar that I dont get the interest they have accrued on this or an apology. My advice would be - AVOID AT ALL COST - If I could have given a Zero or a Minus on this review (its the first time I have ever given a poor review to anyone) then I would!!!!! *** UPDATE BELOW! *** This appears to be a standard response? Received an email to say they will not be opening a complaint because I am not the main contact.... Leaving this with the Ombudsman and my Solictor to deal with! *** FURTHER UPDATE *** So the ombubsman got involved and they agreed to pay the refund and Β£30 as a GOGW. Date for doing this was 20th December, "surprise, surprise" it didnt happen. Got the ombudsman involved again and they made a payment this week. AND "surprise, surprise" its Β£140 short! Back to the ombudsman again.......
Date of experience: October 26, 2018
PF
PLEASE DO NOT USE THIS COMPANY!
Being with this company was a nightmare from start to finish and it is still ongoing! When we first joined we were told they would sort out the transfer from our old company. They did not do this which resulted in us being billed from two companies for the same energy. The Ombudsman eventually sorted this out for us and awarded us Β£30 compensation which we have never received. After a year of confusing bills and direct debit payments increasing, despite the fact that we were in credit, our contract was up so we left Economy Energy on 2nd August of this year. When we left we were in CREDIT to the sum of Β£39.04 (plus the Β£30 compensation awarded to us by the Ombudsman). Despite this we are being regularly hassled by Economy Energy who say that we owe them Β£81.82, WE DO NOT. On the 11th of September we used the online chat tool to try and resolve this problem. We spoke to Craig who was very helpful and said he had the requested the refund and informed us that "it can take up to 14 working days and it will be paid into your account 2 to 3 days later". We have not received our refund and all we are receiving from this company are DoNotReply emails saying we owe them Β£81.82 and if we do not respond they are going to put this matter into the hands of a debt collector. In response we tried the online chat tool on the 25th October and spoke to Mark. He was totally useless and was only interested in sending us our final bills and ending the conversation. When he finally grasped the situation he said the system for refunds had changed, our refund had been requested 2 DAYS AGO! When we asked how long this would take he said "From now it is 26 days to be processed and then 3 - 5 working days to reach the account". I told him I was not happy but to no avail all he wanted to do was end the conversation. THIS COMPANY OWES ME Β£39.04 IN OVERPAYMENTS PLUS Β£30 COMPENSATION WHICH I NEVER RECEIVED! IT SEEMS MY ONLY WAY FORWARD IS TO CONTACT THE OMBUDSMAN YET AGAIN!!!
Date of experience: October 26, 2018
JL
Worst company ever!
Worst company ever! I have only been with them since July and that was only because they were the current supplier of the apartmemt I purchased. They then proceeded to bill me Β£532 for a months gas during the hottest summer we have had in 40 years, clearly incorrect. They were using an opening reading that was a complete work of fiction from 5 days before I even became the owner of my property having completely ignored the start reading I gave them. This start reading then featured further down the bill but was down as 4421 instead of 4221. After me calling them on several occasions, each time sitting in 20+ minute queues on the phone, the account still hadn't been changed and then the collections team began hounding me for payment. I actually got one of their incompetent call centre employees to deviate from the robotic script and admit that the account was wrong yet still nothing changed. During this time disputing the gas account they stopped billing my electric account altogether so at this point I got the Ombudsman involved and forwarded Economy Energy an 8th and final long long e-mail to complaints detailing everything one last time and advising the ombudsman were now involved. Funnily enough things started to happen on my accounts 3 days later and within 8 days I had accurate bills on both accounts and the Β£532 was cancelled. They have not called me, written to me or e-mailed me and I only discovered these new bills by chance via randomly logging in so I paid straight away to get the nightmare over so I can change to a proper company who actually know how to provide service and bills oh and actually talk to customers! The very next day this shambles of an organisation had the ordasity to send me an e-mail demand for an overdue account that had literally been updated only 48 hours previously. If you value your sanity stay the hell away from this company. Don't have anything to do with them and if you inherit them as a provider run, run fast and get a new one straight away!! ***UPDATE 26th Oct*** So they reply to my reveiw saying they can stop the demands from collections if I contact them then less than 5 hours later send me a final demand saying my account is very overdue and I must call immediately to pay a balance of....wait for it.... Β£0.00. They really are a bunch of total clowns!! Couldn't write the script for this farce!
Date of experience: October 25, 2018
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