Economy Energy
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Harassing 91 year old pensioner though Economy Energy at fault
Opened account April 2018 for Mother who moved to sheltered accommodation where Economy Energy were existing supplier. Signed up with them. Big mistake. Errors right from the start and whilst clumsily trying to correct their error they opened another new account for her with a different reference number without telling us. First thing we find out about it their collection team start daily phone calls, emails and texts chasing a payment we know nothing about. These continue daily even though customer service rep Mum she has been double billed and it is their error. Could take up to four weeks to sort out so we are told. On the bright side, their staff are very polite, helpful and wellspoken. Pity they have to work for such a shambolic company.