Economy Energy
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Worst company ever!
Worst company ever! I have only been with them since July and that was only because they were the current supplier of the apartmemt I purchased. They then proceeded to bill me £532 for a months gas during the hottest summer we have had in 40 years, clearly incorrect. They were using an opening reading that was a complete work of fiction from 5 days before I even became the owner of my property having completely ignored the start reading I gave them. This start reading then featured further down the bill but was down as 4421 instead of 4221. After me calling them on several occasions, each time sitting in 20+ minute queues on the phone, the account still hadn't been changed and then the collections team began hounding me for payment. I actually got one of their incompetent call centre employees to deviate from the robotic script and admit that the account was wrong yet still nothing changed. During this time disputing the gas account they stopped billing my electric account altogether so at this point I got the Ombudsman involved and forwarded Economy Energy an 8th and final long long e-mail to complaints detailing everything one last time and advising the ombudsman were now involved. Funnily enough things started to happen on my accounts 3 days later and within 8 days I had accurate bills on both accounts and the £532 was cancelled. They have not called me, written to me or e-mailed me and I only discovered these new bills by chance via randomly logging in so I paid straight away to get the nightmare over so I can change to a proper company who actually know how to provide service and bills oh and actually talk to customers! The very next day this shambles of an organisation had the ordasity to send me an e-mail demand for an overdue account that had literally been updated only 48 hours previously. If you value your sanity stay the hell away from this company. Don't have anything to do with them and if you inherit them as a provider run, run fast and get a new one straight away!! ***UPDATE 26th Oct*** So they reply to my reveiw saying they can stop the demands from collections if I contact them then less than 5 hours later send me a final demand saying my account is very overdue and I must call immediately to pay a balance of....wait for it.... £0.00. They really are a bunch of total clowns!! Couldn't write the script for this farce!