Economy Energy
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Dreadful customer service and are withholding an £800 overpayment
We moved away from the Company at the back end of July as they were constantly increasing our DD payments, we never received any statements from them. On leaving we were horrified to find out that we were over £800 in credit (we had only been with them 12 months) It is now October and we still havent had our credit refunded. Despite several calls and emails they still advise we "HAVE TO REQUEST IT" Really! it is our money that you have overcharged (without authority or need!) Customer service is dreadful, it is quite obvious that the poor employees on the phones take the flack. When requesting to speak to a Manager there is total refusal. My patience is now at an all time low, I have got a Solicitor and the Ombudsman involved to try and get my money back. £800+ is a substantial sum to anyone and you can bet your bottom dollar that I dont get the interest they have accrued on this or an apology. My advice would be - AVOID AT ALL COST - If I could have given a Zero or a Minus on this review (its the first time I have ever given a poor review to anyone) then I would!!!!! *** UPDATE BELOW! *** This appears to be a standard response? Received an email to say they will not be opening a complaint because I am not the main contact.... Leaving this with the Ombudsman and my Solictor to deal with! *** FURTHER UPDATE *** So the ombubsman got involved and they agreed to pay the refund and £30 as a GOGW. Date for doing this was 20th December, "surprise, surprise" it didnt happen. Got the ombudsman involved again and they made a payment this week. AND "surprise, surprise" its £140 short! Back to the ombudsman again.......